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Wilson Services, Inc.
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Since 1989, Wilson Services, Inc. has provided the Pioneer Valley of Western Massachusetts with quality work at competitive prices. Our primary focus is on premium heating and cooling systems, both on installation, upgrading, and servicing the equipment that heats and cools your home and place of business. Wilson’s Services is dedicated to providing Hampshire County homeowners with the best heating and cooling systems, that are both energy efficient and affordable.
Business highlights
Emergency services offered
36 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8100 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 2% | ||
| 3% | ||
| 1% |
Showing 1-25 of 100 reviews
Ben S.
Feb 2022
The Technician was responsive and seemed to be knowledgeable after I contacted. However, he could not diagnose the problem with my boiler and I was charged for 1.5 hours in labor, nearly $300. When contacted by the Technician a week later, I was told that the parts and labor to return would be over $1000. I contacted another contractor, who was at my home in under 30 minutes, fixed the issue in 15 minutes, and I was charged under $100.
Response from Wilson Services, Inc.
"Your message dropped out- here is the last sentence of your review: When contacted by the Technician a week later, I was told that the … The total was $262.50, which is 1 1/2 hours. During the initial visit, the system continued to operate and no obvious problem was not found. The technician left you a message with pricing for the various parts that we would start replacing. We never heard back from you. I hope you can get someone soon to take care of the problem. Thank you, Gary Wilson"
Bernard M.
Jan 2021
The service is always great. Everything has been working as it should since the original installation. Advice and explanations are down-to-earth. Service and maintenance charges are in line with those of other companies.
John K.
Oct 2020
Got a couple of quotes to replace our boiler. Gary Wilson's quote made it an easy decision. Used his services about 7 years ago to install heating and a mini-split for the finished basement. He and his crew did an outstanding job with that so I knew they know their stuff. The new boiler installation by Gary and his crew went really smoothly, they simplified and cleaned up all the old piping making it look much better and providing easier access within the furnace room. Gary and his crew are pleasant to work with, they are very responsive to your questions, and they are respectful of your house.
Response from Wilson Services, Inc.
"Super! I am so glad you enjoyed the process. Few people dig into details, so I appreciate it when people actually notice! Gary Wilson"
Maureen B.
Sep 2019
Smoothly! Responsive, knowledgeable and patient communications. Prompt and professional installation. Paperwork completed timely and provided rebates making the install more affordable.
Response from Wilson Services, Inc.
"Wonderful! As the world gets more and more technical; it's my pleasure to explain all the ins and outs. I hope the new systems save you energy costs and bring lots of comfort. Thanks, Gary Wilson"
Michael S.
Aug 2019
Gary Wilson did a great job for us. Gary answered all our questions. He explained technical issues in terms we could readily understand. Gary and his technicians were prompt, polite and professional. I highly recommend them.
Response from Wilson Services, Inc.
"Thank you for the Happy Review. I’m sure glad the new mini split systems are working well. Thanks for sharing the success story. Gary Wilson"
KAREN K.
Jun 2019
Very good. They were on time and professional. I am very happy with their services.
Response from Wilson Services, Inc.
"Thank you for your thoughts and the review! Gary Wilson"
Doug W.
Nov 2018
We returned from a week at the hospital to find that our gas heater was leaking. It was a Saturday, but Gary returned our call to his answering service immediately, and was able to determine over the phone that this was not an emergency situation, thus sparing us an after-hours surcharge. Their technician Jason arrived on Monday (Veteran’s Day, but still no surcharge), and quickly, quietly and efficiently fixed the leak. I want to add that in addition to the professionalism and expertise, they showed some compassion. I listed the expense for this job as $250, but they told us they would wave their fee based on the difficult medical situation we’re facing. With so many other things for us to worry about, they resolved the issue without adding to our burden, we appreciate that.
Response from Wilson Services, Inc.
"Thank you, I wish you and your family the best and a speedy recovery for your loved one. Gary Wilson"
Charles C.
Sep 2018
Just great. They initially provided a clear, fully itemized estimate, at a very competitive price, using top of the line equipment (Buderus/Riello). His crew removed the old furnace and installed the new one, with all new controllers, in a single day. The installation was very neat and clean, and the furnace is whisper-quiet. The workers were all very polite, professional, and efficient, and left essentially no trace that they had been working all day.
Response from Wilson Services, Inc.
"Hello! I'm so glad you're pleased with the installation. Thank you, Gary Wilson"
Gary R.
Jun 2018
Very well and on time.
Response from Wilson Services, Inc.
"Thank you for your business, [Member Name Removed] Wilson"
Andrew W.
May 2018
Every aspect of this service was outstanding. From initial contact through final delivery, I found all of Wilson's staff to be professional, friendly, responsive, knowledgeable, true to their word and an all around pleasure to work with. I was particularly impressed with the degree to which Gary Wilson (owner) was engaged in the design process. He asked many questions, had lots of ideas and was able to communicate these in a manner that made sense and was easy to understand. He returned a quote very quickly, explained all the options, and responded to questions in a timely manner, and communicated regularly throughout the process. He and his install staff instilled confidence in their work. Project was completed on time and these units work marvelously! I couldn't be more pleased and I would highly recommend Wilson services to anyone in our area.
Response from Wilson Services, Inc.
"Thank you! That's very kind of you. I'm glad the process went smoothly and everything is working as advertised. In case there are people reading this and trying to compare 'costs per unit(s)" these systems had some unique routing and condensate drain aspects. Gary Wilson"
Andrew W.
May 2018
Every aspect of this service was outstanding. From initial contact through final delivery, I found all of Wilson's staff to be professional, friendly, responsive, knowledgeable, true to their word and an all around pleasure to work with. I was particularly impressed with the degree to which Gary Wilson (owner) was engaged in the design process. He asked many questions, had lots of ideas and was able to communicate these in a manner that made sense and was easy to understand. He returned a quote very quickly, explained all the options, and responded to questions in a timely manner, and communicated regularly throughout the process. He and his install staff instilled confidence in their work. Project was completed on time and these units work marvelously! I couldn't be more pleased and I would highly recommend Wilson services to anyone in our area.
Response from Wilson Services, Inc.
"This must be a duplicate!"
Sanders K.
Mar 2018
Excellent service
Response from Wilson Services, Inc.
"Thanks you!"
David K.
Nov 2017
Terrific - the work was done in a very timely way and the installation was done in one day. I was very happy with the quality.
Response from Wilson Services, Inc.
"Thank you! We came, we saw, and we conquered. I was happy to rid your home of the old power venter system. Thanks, Gary Wilson"
Ralph H.
Aug 2017
It Works again!
Response from Wilson Services, Inc.
"That's always good--we will connect soon to get some pricing a new set up. Gary Wilson"
Hans V.
Jun 2017
Performed services in a timely manner and everything works great!
Response from Wilson Services, Inc.
"Thanks for a positive review. Gary Wilson"
Steph B.
Apr 2017
We moved into a new home with three zones heated by propane and a fireplace. It was a real challenge to get the house comfortable. Gary and his crew did a stellar job installing minisplits and a more sophisticated WIFI thermostat system. Gary walked us through the process, with the right sizing, placement and aesthetics for our new system. Gary was always available for questions. The workmanship is top notch. Loving our new system and enjoyed a cozy winter.
Response from Wilson Services, Inc.
"Thanks for the nice words. These larger installations--we take quite seriously and wish to do a very good installation. I'm so glad the new systems are working well. Gary Wilson"
Liz B.
Apr 2017
We had to bring somebody in to correct all the problems. He gave an estimate and once he dug into it that other guy screwed up so badly that the estimate had to be changed. We were planning on saying, we think you underestimated this a bit and we were going to voluntarily offer some money and they wanted more. It worked out fine. Wilson came in and saved the day. They took the money and we came to some kind of agreement. I said hey you already gave us an estimate we were voluntarily going to do this; we will come to some kind of agreement but it's not going to be what you think now. But they saved the day. He came out and put in an estimate and I did hire him. Then I had to count on him to come back out and save the day. I would bring Wilson back. If we have any problem I will bring him back, but he is expensive.
Response from Wilson Services, Inc.
"Wow-Yes that was a while ago! Thank you for the 6 of a Kind A report! 9 years ago we started out quoting a new hot water heating system. Then you hired the guy for the Furnace/Ducting installation. That didn't work so well--furnace kept shutting down; It took some time to get that duct system in good working order. It's worth noting--the skilled trades are a unique crowd, you often don't know what you're getting until it's installed. That's why 'reputation' often supersedes 'price'; but not always. Gary Wilson"
Peter W.
Apr 2017
They do excellent work! They are professional, reasonably priced, leave no mess, and it's still working great two years later!
Response from Wilson Services, Inc.
"Thanks for your positive words. We love steam----it's a system that requires a few added skills to make them run well and I'm glad yours is keeping you happy. Gary Wilson"
Carol B.
Mar 2017
unknown
Response from Wilson Services, Inc.
"Thank You"
Eric B.
Jan 2017
Very well.
Response from Wilson Services, Inc.
"Thank you for submitting an A report. I hope the new Lennox dual fuel LP-Heat Pump system is treating you very well. Gary Wilson"
Amy C.
Sep 2016
If all contractors were as professional and competent as Gary and his team, I would be a happier person. We had a very old gas furnace that needed to be replaced. We got quotes from 3 contractors in Oct. 2014, and decided to go with Gary because although his quote was a little bit higher than the others, he seemed the most knowledgeable. He is also very well informed about the availability of utility rebates, etc., for efficient HVAC systems. We delayed doing the furnace replacement in 2014 because we had a close deadline in order to be eligible for one of the rebates and Gary injured himself and could not make the deadline. This was not a big deal for us. Gary proactively reached out to us the following spring to see if we were still interested in moving forward with the job and making us aware of new rebates available. Gary was very patient in answering several rounds of questions we had about the furnace itself, what was included in the quote, who would be doing the work, etc. We finally scheduled the work for the fall of 2015. Once we were ready to go, scheduling the work with Gary was easy. He was always very prompt in returning calls and emails. The day that Gary and his crew installed the furnace they all worked a good 9 hours and were pleasant, friendly, and professional. They cleaned up after themselves. We really appreciated that Gary himself worked the job for the entire duration. Many contractors will meet with you to review a job and give you an estimate and then just send their crew to do the actual work. Gary worked on our project, even though it was probably a smaller job for him. We are very happy with our new furnace and will definitely use Wilson Services for all future HVAC needs.
Response from Wilson Services, Inc.
"Thank you for the thorough review. I like how you indicated all the steps. It's not common for people to call on a Tuesday for a quote and we are there on a Thursday doing the work (of course that does happen though). I am on the job more often than not, I like to have my thumb prints on our installations:), I have opinions on how these installations should be put together. And you're right, the companies with the salesman handing info to the management that hands off info to the install manager that hands off info to the install crew---that sometimes doesn't go swimmingly :) Thanks again for your nice review Gary Wilson"
Martin B.
Jul 2016
unknown
Response from Wilson Services, Inc.
"I'm glad the ac is nice and new; cold air is a good thing. Thank you--- Gary Wilson"
William W.
Apr 2016
I hired Wilson Services to replace a two-zone ductless, mini-split air conditioning system that wasn't working well. It was a complicated job due to the location of the indoor units (on interior walls) and the need for the new system to be compatible with existing infrastructure. Two other companies I consulted wouldn't even bid on the job because they didn't think they could do it given the constraints. A third company gave me a quote based on one brief visit to my condo and a cursory look around. It turns out the new mini-split system they wanted to install would have required upgrading my electrical service and running new wiring, something they probably wouldn't have discovered until they were half way through the job and would have been a big extra cost. Wilson Services, in contrast, did a careful examination of the premises and a lot of preliminary engineering before I even signed a contract to ensure their quote was accurate and any potential problems were identified up front; they were very thorough in estimating the scope and cost of the job. As a result the work went pretty smoothly -- there were a few glitches, which were quickly dealt with, but no big or expensive surprises. Overall, Gary Wilson and his crew (Lee and Dimitri) did an excellent job. They were competent, considerate, and polite. They were easy to reach by phone or email and always got back to me quickly. Once I accepted the contract, they showed up promptly the next day to do the work. I'm happy to recommend Wilson Services to anyone in need of an HVAC contractor.
Response from Wilson Services, Inc.
"Thank you for a positive review. I must say that was probably the most detail-oriented ductless installation I have ever done (we've installed hundreds of ductless systems). I’m glad we finally got things squared away (existing wiring created some limitations) and I’m glad you opted to pay the additional costs for the new control wiring- that [Member Name Removed] eliminate future surprises. And thank you for referring me to your neighbor. Gary Wilson"
Chris C.
Mar 2016
Gary Wilson and his whole team were outstanding; we were totally satisfied and impressed, almost beyond words.
We had spoken with several other contractors, particularly about the steam boiler replacement and the need to heat the basement. Gary was the only one who said "Sure, no problem." and, based on what I'd heard about his company and his advice for the split systems, we contracted the job.
Short version is the steam boiler was installed with a circulating hot water loop for the basement, we have awesome spilt systems in the house and garage, all installed by very skilled and professional tradesmen. Carine in the office processed all the rebate paperwork for us, which was a huge help and Gary followed up a week or so later, just to make sure everything was running OK and we were comfortable with running all our new equipment. Which we were, because his techs did a great job of programing the gear and explaining to us how to work and/or change settings.
Bottom line, you might be able to find a heating/cooling/plumbing contractor to do your work for a few less bucks but you'll be hard pressed to find a company as honest and professional as Wilson Services.
Response from Wilson Services, Inc.
"WOW I think that gets the 'best review in my whole life' award, thank you so much! It's a fun job- the 1st 10 or 15 years I was learning the "mechanicals" of the trade, then I learned I needed to pay more attention to the human relations side of the business. I really enjoy working with people that show just the most basic signs of courtesy and respect like you two did (well above average I must say). It could be summed this way- the happier you make us, the happier we will make you for years and years to come. THANKS AGAIN YOU'VE MADE MY DAY! And thanks for feeding the crew too!!!! That was well beyond what we ever expect. Gary Wilson"
Andrew B.
Feb 2016
unknown
Response from Wilson Services, Inc.
"I'm sorry things didn't work out. The financial ups and downs between you and I go way back, but I'll get to that in a minute. We hadn't serviced your boiler in over 15 years; you had my former employee Joel working on your system last I knew. Carine (in our office) has notes indicating you said (initial phone call), "my boiler is making noises and it sounds like it's about to blow up". That sounded quite serious, and she was able to re-arrange the schedule that afternoon (your initial call came in around 3 PM). When she called back to confirm the service call you weren't available/didn't pick up the phone. We got our service tech there several days later and he had never heard the noises your boiler was making and needed to call the factory techs out of state. You told my service tech you had a tune up done recently, and that HVAC service company you hired (evidently) didn't know how to make the boiler noises go away. My service tech told me you were with him the whole time he was there; I'm presuming you heard the conversation between my tech and the boiler manufacturer. The billing was $125/hr, the normal rate for the service tech. I asked my lead install tech to research the noise issues; he works on non-rudimentary boiler related issues more than the service tech does. I told my lead installer to get the necessary information from the boiler manufacturer to make your boiler noises go away. I needed the exact time frame for this, I did not want a guess. The manufacturer stated they didn't have any documentation. Without the necessary documentation, I didn't know how many hours were necessary for the next trip. Why was that a concern? Back in the early 1990's I did a rather substantial plumbing renovation for you at your home. When you received my bill you indicated you "didn't have that much money in your budget", and shorted me quite a sum of money. Of course, you never shared this 'budget' number before I began this substantial plumbing renovation, nor during the substantial plumbing renovation. But because of the position you held in our church, I just accepted it as a lack of communication and lack of experience on my part; I was quite young then. In 2003 you were remodeling your small commercial space and when I presented you with the costs for the HVAC work, you did it again: "I don't have that much money in the budget". Luckily for me, 10 years had passed and I had learned many lessons the hard way. I stated in so many polite words, "well, that's the price". Amazingly you managed to find the funding and we did all the work I had originally quoted for the commercial project. I learned you're the kind of guy that needs pricing up front. So it pained me to go back in (over 10 years without hearing from you; you were using my former employee) without knowing how many hours it would take to do the necessary servicing to your boiler and heating system, the boiler that we hadn't touched in 15 years. I'd rather walk away than get stuck one more time. I feared you didn't have any money in the budget for this problem. I don't know what happened between my install tech and the boiler rep. I had asked my lead install tech to ask the rep if there was anyone else in the area that could better service you. The rep offered to call you directly. I'm truly sorry if the interaction was less than professional. Gary Wilson"
Licensing
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FAQ
Wilson Services, Inc. is currently rated 4.8 overall out of 5.
Wilson Services, Inc. accepts the following forms of payment: CreditCard
Yes, Wilson Services, Inc. offers free project estimates.
No, Wilson Services, Inc. does not offer eco-friendly accreditations.
No, Wilson Services, Inc. does not offer a senior discount.
Yes, Wilson Services, Inc. offers emergency services.
No, Wilson Services, Inc. does not offer warranties.