King Auto Body Inc

The individual that inspected my vehicle took the time to do a thorough job. By comparing the estimate from King's Auto Body side by side with that of the other party's insurance adjuster, it was easy to see significant discrepancies. I was prepared to go to small claims court regarding the discrepancies, but the out-of-state status of both parties were such that I would have had to file in the defendant's home state (over 1000 miles away). In this particular instance, I chose to take the money and put it toward other maintenance repairs. However, I would not hesitate to use this company for auto body work in the future. There is a palpable difference in their level of professionalism.

Great work

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These guys were amazing - a pleasant reminder of how customer service can be.
They took are of everything and were pro-active every step of the way.  They arranged the rental car to be there when I dropped off my car.  The arranged for it to be picked up, and for insurance to pay for it (which my insurance company at first told me they would not cover in full).  They handled every interaction with my insurance company other than the initial.  They regularly called to check in and give me status updates and reminders.
Super good people to deal with.  Wish I could give them an A+.

After I backed into a short concrete post over the weekend, my Subaru Forester had an ugly dented rear bumper with yellow paint all over it. Even though there was no functional damage, it was ugly.
So I drove over to one well-known body shop here in Northampton. The estimator told me the bumper could not be repaired and the cost to replace it was between $650 and $850, depending on whether I wanted to replace the nicked tail light lens.
Then I stopped in at King Auto Body. Steve Moore told me that although it might not be perfect, they could probably smooth the bumper back into shape. Total cost - $85! And that he could do it that same day.
A few hours later, the bumper was fixed, not completely like new, but almost. Aside from the excellent job, the whole experience there was honest and enjoyable. I would recommend this shop to anyone needing car body work.

Their front-office folks are very friendly, knowledgeable, and well-organized. I dropped the car off and it was ready exactly when they promised. The quality of the work was excellent - matching the paint color exactly and everything aligned perfectly. They even completely cleaned the car inside and out before returning it! The only small thing I wasn't completely satisfied with was when they buffed out the hood it seems that they didn't quite get all of whatever gunk got spilled on the paint. But maybe it was as much as they could do without buffing through the paint. Wish they'd explained / gone over that a bit more with me.

Did an excellent job of fixing and repairing the side of my car that was damaged. They needed to keep the car for 3 days and they gave me a loner car. No charge for the car. They were able to do the repairs for the price the adjuster indicated.

Having damaged the rocker panel of my car during a recent snowstorm, I selected three auto body shops from which to obtain estimates, basing my choices on the limited number of evaluations I could find on the Internet. Once estimate came in at $2150, the second at $1430, and the third--well, they simply declined to give me an estimate since they and quot;couldn't say what it would cost until they took the car apart.and quot; (That estimator kept pushing the notion that I should call my insurance company and let them negotiate the cost; since the accident was my own fault, however, I had decided to pay it myself rather than risking an increase in my insurance rate. I explained this to the estimator, but he still didn't want to give me a figure.) Being of reasonably sound mind, then, I went with the $1430 estimate, which was from King Auto Body in Northampton. They have now completed the work, stuck with the initial estimate, and did a fine job. I would certainly use them again. This experience demonstrates the value, by the way, of obtaining multiple estimates; I had no idea there would be such a wide range for what was a fairly straightforward repair.

From the moment I walked into the establishment Sarah Eddy took over and dealt with my insurance company and the car rental business. She took care of all the necessary arrangements. All I had to do was drop off and pick up my vehicle and pickup and drop off the rental. She made the whole experience painless and enjoyable. Also, the work performed was flawless. I would reccommend King Auto Body to anyone.

They are really nice too. They are really friendly, really prompt and did a great job.