RENAISSANCE INTERIORS

All of the projects went perfectly. Linda is 100% professional and most accommodating. She always listens to what you want and comes up with many ideas for one to choose from. She handles in great detail one step at a time. She is always in contact with the sub contractors involved in the project. And she always follows up after. The quality of her products are top notch and her installers are the best!! With each job one gets a detailed proposal with everything spelled out. One has a very clear picture of the project as well as the cost and time frame.

The project proceeded without a hitch. I am thrilled with the result. I thought the company did a wonderful job helping me identify "my" taste and choices. The final result is that I just love living in my condo.

Linda e-mailed me when the treatments were complete and said they were beautiful. She did not come to my home to oversee the installation. Due to her absence, I was put in the position of having to explain to the vendor why these were unacceptable. As a result of my dissatisfaction, I could not allow the installation of these window treatments. The valances were poorly constructed and were not the specifications we had agreed upon; she had not asked for my approval to make any changes. The roman shades were not constructed similarly to the picture in the Hunter Douglas Catalog. The shades' aesthetics were not as I expected and were poorly constructed. In addition, the shades did not have a custom fit and the mechanics were poorly constructed, making them difficult to operate. I immediately called Linda to let her know of the problem; however despite numerous calls and e-mails, she has not made an attempt to resolve these issues. She only e-mailed me to say that the window treatments are beautiful and that I owe her the balance. After being a loyal customer to Linda Hentschel for 10 years, I would expect her to be accommodating; however, she has been less than responsive. Since she won't admit to the discrepancy between the treatments she showed me prior to customization and the final product, I would like a full refund.