Lawn-Pro Lawncare Service, Inc.

"Mr Milani, as we have spoken on the telephone, I am coming to your house to re-evaluate the lawn. As I stated earlier in the season, there was nothing that could be done at that very time due to summer heat and ry climate....NO application of fertilizer would help, it would only cause further stress to the lawn, and seeding would also have not been an option at that time for the same climatic conditions. Now, in the month of September, I will re-evealuate and do whatever is necessary to restore any areas that may still be showing signs of stress to your lawn. As you stated, much has recovered but there are still a few spots. Thank You for your patience and understanding with this matter."

"Im sorry to hear that you were not satisfied with the service that we provided in 2019. We do offer a guarantee that affords us the ability to continue to service your lawn FREE OF CHARGE, in an effort to resolve the lawn issue. With regards to the renewal letter. Every year, for the past 25 years, we have always sent our customers a renewal letter via FIRST CLASS postage, so it is sure to find you. This letter provides our customers with the new annual pricing, an opportunity to receive a pre-payment discount, AND a special, BOLD PRINTED notice stating the following: "To provide you with uninterrupted service this season, your treatments are scheduled to begin automatically in the spring." This allows us to quickly start our services and adequately reach ALL of our customers in a timely manner. Again, this system has worked very well over the past 25 years. I am sorry that you do not recall receiving this letter. If you did, the letter continues to request that you call us to Add or Delete any services. We can CREDIT the amount owed and avoid any collection services. I hope that you understand our policy and that this confusion should not have occurred if you received our letter as ALL of our customers do."