AUTHORIZED SERVICE
Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
MELANIE R.
Mar 2007
Beware when purchasing a large appliance from a retailer that subs out it's repair services. There are stores that do their own, who still want to know you after the purchase. I just haven't found any. Because of the 4-year duration of this nightmare, I've had a long relationship with Authorized Service. Mike, the technician, is a stolid soul who labors to get to the bottom of each breakdown. My complaint is not with him, but with the company. They are phenomenally SLOW at obtaining parts, except when we enlisted the manufacturer's help in expediting. The worst aspect, however, is scheduling a repair. The dispatcher (who I have actually HEARD on the technician's walkie talkie) is rude and ,might I say, vindictive. After recently waiting several extra weeks to get a morning off from work for an AM repair call, I heard her scolding the technician for coming to my house before going to another call 10 miles away. As it was, he hadn't come until after 2 PM anyway! So much for an AM call.
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FAQ
AUTHORIZED SERVICE is currently rated 1.0 overall out of 5.
No, AUTHORIZED SERVICE does not offer free project estimates.
No, AUTHORIZED SERVICE does not offer eco-friendly accreditations.
No, AUTHORIZED SERVICE does not offer a senior discount.
No, AUTHORIZED SERVICE does not offer emergency services.
No, AUTHORIZED SERVICE does not offer warranties.