ALPHA MASONRY

Came out to look at it-- very friendly and nice. Called him a week later about the estimate and never received an estimate or a call back.

Never returned my call. I don't understand why a company won't out of courtesy return a call to let you know they are not interested or are too busy.

I actually have used them before for other work so I knew what kind of work they did before I hired them. They do good work, the price was exactly what I expected it to be and they were very nice and explained what they were going to do before they started.

The owner, Frank, visited the site and quoted the work at $3200, which seemed reasonable. (He was, however, the only one of three contractors who called me back, so I didn't have any other quotes to compare with.) He brought in a crew of four a few days later. They finished the job in two days, which was impressive. They used specialized grinders to remove the loose (and not so loose) mortar before repainting. (Be sure to close your windows before they start; the mortar dust flies thick!) The new mortar was skillfully applied, even in areas that were difficult to reach (under two porches, for example, and in areas blocked by shrubs). The rebuilt areas were neat and square and looked great. In summary, the job was completed quickly and professionally. To top it off, the final price came in at $300 less than the original quote!

Frank was prompt returning phone calls initially, then, after I committed to the work, disappeared for most of August. This was frustrating, but apparently a family emergency, and when he returned, he was quick to do the work, and did a very nice job (to my untrained eye). Frank and his assistant were very pleasant to work with. Can't tell final quality because we haven't had a good nor'easter yet, but seems solid.

Very competitive quote, worked neatly and did good work.

Pleasure to work with. Punctual, responsive and very competitive in price.

A PLEASURE TO WORK WITH. THE QUALITY OF HIS WORK ON THE SIDEWALK AND STEPS WAS EXCELLENT. ONE SMALL COMPLAINT WAS THAT HE LAID SOD ON EITHER SIDE OF THE WALK, BUT DID NOT PREPARE UNDERNEATH ADEQUATELY AND THE SOD DID NOT TAKE.

I DIDN'T GET TO *HAVE* AN OVERALL EXPERIENCE! NOT IMPRESSED. GUESS THEY DON'T WANT/NEED NEW BUSINESS - WHY NOT CALL AND SAY ''WE'RE TOO BUSY TO ACCEPT NEW CUSTOMERS RIGHT NOW''?

AFTER SEVERAL WEEKS OF DELAYS, SOMEONE CAME BY TO SEE THE BUILDING, BUT NEVER GAVE AN ESTIMATE AND NEVER RETURNED CALLS AFTER THAT.

I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY. FROM THE TIME I LEFT A MESSAGE, TO RECEIVING A DETAILED QUOTE OVER THE PHONE, IT HAD BEEN 4 HOURS!! FRANK RETURNED ALL PHONE CALLS, WAS ALWAYS PLEASANT TO SPEAK TO, DID THE WORK NEGOTIATED, PICKED UP EVERY DAY, HAD A HARD WORKING AND HAPPY CREW, AND HE WAS, BY FAR, THE LOWEST QUOTE WE GOT. WE ARE VERY PLEASED WITH THE OUTCOME, AND WOULD USE THEM AGAIN IN A HEARTBEAT.

NO RETURN CALL WHEN CALL PLACED TO BUSINESS FOR WORK TO BE DONE.

I CALLED AND LEFT A MESSAGE. FRANK PROMPTLY CALLED BACK. I DESCRIBED THE JOB, HE SAID THAT HE WOULD TAKE A LOOK AT IT AND GET BACK TO ME WITH AN ESTIMATE. WHEN HE DIDN'T CALL BACK IN TWO WEEKS OR SO, I CALLED AND LEFT A MESSAGE FOR HIM TO GIVE ME A CALL. I HAVE NEVER HEARD BACK FROM HIM. VERY UNPROFESSIONAL!

FRANK AND HARRY WERE GREAT. THEY RESPONDED RIGHT AWAY TO MY REQUEST FOR A QUOTE, AND THEN STARTED A WEEK LATER. THEY WORKED STRAIGHT THROUGH UNTIL THE JOB WAS DONE. GOOD WORK, COMPETITIVE PRICING, AND EXTREMELY POLITE AND PLEASANT TO WORK WITH. I WILL HIRE THEM FOR ALL MY FUTURE MASONRY JOBS.

FRANK AND HARRY WERE EXCELLENT TO DEAL WITH. VERY PERSONABLE, FRIENDLY, AND DID EXCELLENT WORK! I HAD MANY MASONS COME IN FOR ESTIMATES AND THEY CAME IN AT THE LOWER END AND THEY ALSO HAD THE BEST REPUTATION. I WOULD HIGHLY, HIGHLY RECOMMEND THEM TO ANYONE! FRANK ALWAYS RETURNED PHONE CALLS. DUE TO THE SNOW STORMS IN BOSTON THIS WINTER, WE HAD TO KEEP POSTPONING FOR HIM TO COME IN AND DO THE WORK, BECAUSE OF LACK OF PARKING IN THE CITY. FRANK WAS ALWAYS GREAT AT STAYING IN CONTACT WITH ME. HE WAS A PLEASURE TO DEAL WITH!

I'M VERY HAPPY WITH THE WORK. ALTHOUGH THE BID WASN'T THE LOWEST, THE QUALITY OF THE FINISHED JOB AND CUSTOMER RELATIONS WERE EXCELLENT.

I CALLED TWICE AND LEFT MESSAGES, BUT NO RESPONSE. I CALLED A THIRD TIME AND TOLD THEM NOT TO BOTHER CALLING BACK IF THAT WAS THEIR LEVEL OF CUSTOMER SERVICE.

NOT RETURNING CALLS.

HE WAS VERY CORDIAL; SAID HE'D STOP BY ON MONDAY MORNING (A FEW DAYS LATER). NEVER CAME; NEVER PHONED; DIDN'T RETURN MY PHONE MESSAGES ASKING IF HE WAS STILL PLANNING ON COMING, NOR DID HE CALL SUBSEQUENTLY TO EXPLAIN. I THINK MOST HOMEOWNERS UNDERSTAND THAT THERE MAY BE UNFORESEEN DELAYS AND CANCELLATIONS. WHAT ISN'T COMPREHENSIBLE IS WHY THE CONTRACTOR CAN'T MAKE A SIMPLE PHONE CALL APPRISING HOMEOWNER OF SAME. THIS SEEMINGLY CAVALIER ATTITUDE IS THE EPITOME OF UNPROFESSIONAL AND SHEER LACK OF CONSIDERATION. IT SENDS A CLEAR MESSAGE TO THE HOMEOWNER THAT HIS OR HER BUSINESS ISN'T IMPORTANT TO THE CONTRACTOR.

THIS COMPANY IS EXTREMELY PROFESSIONAL AND RESPONSIVE. THEY BEGAN THE WORK AS SOON AS POSSIBLE (IN FACT, THEY HAD AN UNEXPECTED OPENING AND WERE ABLE TO SCHEDULE OUR JOB SOONER THAN THEY'D ORIGINALLY PROJECTED) AND COMPLETED IT VERY PROMPTLY. MORE IMPORTANT, THEIR WORK LOOKS ABSOLUTELY BEAUTIFUL. WE COULDN'T BE HAPPIER WITH HOW THE NEW WALL APPEARS AND HOW IT IS NOW CONSTRUCTED TO ALLOW GOOD DRAINAGE AND PREVENT FUTURE CRACKING. WE WERE ALSO VERY PLEASED WITH THEIR NEATNESS AND CONSIDERATION IN TAKING CARE NOT TO BLOCK WALKWAYS WITH THE LARGE STONES DURING THE FEW DAYS THE WORK WAS UNDERWAY. ALSO, WHILE WE CARED MOST ABOUT THE QUALITY OF THEIR WORK, THEIR PRICE WAS GOOD, TOO. OF THREE QUOTES, THEIRS WAS MOST COMPETITIVE.

YET TO RETURN PHONE CALL.

WE WERE VERY PLEASED WITH THEIR WORK, AND THEY ARE VERY NICE PEOPLE TO WORK WITH AS WELL. I WAS UNDER SOME TIME PRESSURE TO GET THE NEW ENTRY DOOR DONE, AND THEY WORKED ON A WEEKEND TO MAKE SURE IT GOT DONE AS SOON AS POSSIBLE. THEY DID THE OTHER WORK AT A LATER DATE, WHICH WAS FINE WITH US.

HARRY AND HIS CREW DID VERY GOOD WORK -- ON TIME, PROFESSIONAL, FAST, CLEANED UP AFTERWARDS. ALSO FRIENDLY AND PERSONABLE.

I'M VERY IMPRESSED WITH THE FINISHED PRODUCT. THE REPOINTING THEY DID WAS EXTENSIVE AND THEY DID AN EXCELLENT JOB. THE FOLLOW UP WAS GREAT. EXCELLENT SERVICE. I'D USE THEM AGAIN IN A HEARTBEAT.

HE WAS PROMPT IN RETURNING CALLS, SENDING WRITTEN ESTIMATE, SHOWING UP TO DO THE ESTIMATE AND TO DO THE WORK. THEY KEPT THINGS STORED IN THE BASEMENT CLEAN, AND PUT THINGS BACK AFTER THE WORK WAS COMPLETED. THIS IS MY FIRST EXPERIENCE WITH REPOINTING, BUT IT LOOKS LIKE THEY DID A GOOD JOB.