SHUFRO SECURITY CO INC

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We've used Shufro for at least 20 years.  The system they installed is an alarm and set of monitored smoke detectors and heat sensors.  What I've always liked is the personal service.  This is not one of those big impersonal companies.  On their rare cases when we need service the issues are taken care of promptly.

I've been working with Shufro for many years and couldn't be happier.  They are responsive, reasonably priced and produce great results!

It went extremely well.  There were a couple of issues with my dogs setting of the "glass breaks" until the pitch was adjusted and it's worked perfectly ever since.  Every maintainance appointment goes as scheduled. Fabulous company

Workmanship was excellent. There were delays due in part to weather and power supply location but they kept in contact with me. Price as exactly as quoted.

I was very impressed with everything! Very prompt in getting to our house. He was able to repair our system enough to use temporarily, then we had them replace some components and we are very happy with the results. It was just the kind of good service we needed at the moment.

I am very pleased with the service and responsiveness of Shufro Security Co.  I called they to have a problem with my alarm system addressed.  They trouble shooted my alarm problem over the phone at no charge.  When they did come to my home to look at my overall system I was so impressed with their service I signed up to have them monitor my home alarm.

We interviewed 3 companies and got the best advice from Shufro. They were the only ones who would come out in the ore- holiday week and do an install. They were prompt and courteous and the system worked immediately.

After researching, I wanted a local company to install and monitor a house alarm. Shufro called me back promptly, and came out for an estimate within a few days. He didn't try and oversell me, and just wanted to give me the system I needed, it has all the features I wanted, and is simple to use. They came out a week later and installed it in just over 2 hrs. I do have a very small house and didn't require anything elaborate.

I thought they did a fabulous job. They were prompt and they were terrific.

They upgraded our system and provide ongoing maintenance and monitoring.

It went very smoothly. My pet peeve is waiting for service people to show up but that was not the case here. They showed up right on time and performed everything expected. Note the cost reported is only for the battery. The initial set up was free b/c I am going to go with their monthly monitoring service which is $26/month. The service man also volunteered on his own to take off his shoes so he wouldn't track dirt/snow/salt throughout the house.

Once we agreed to the price and project they were out within 2 days. They were very friendly and professional. They cleaned up after themselves and you would not have known they were here. They had to install all new smoke detectors to make them compatible with the alarm system and added a smoke detector in the boiler room. Everything works like a dream. Would highly recommend them and would use them again in a heartbeat!

Five appointments, including 2 no shows and one late, resulted in nothing being done. Instead of telling me to schedule an appointment, the manager should have called me to apologize and make it right. I still haven't heard from them and a new system is already installed, works beautifully and was done in 2 hours.

Rich Shufro himself came to give me an estimate and outline the options for security. I picked them because they were a local company, and put together their own parts, so they apparently know the bits inside and out. These guys know how to wire! They did a fantastic job outfitting the place with the systems needed. We did encounter quite a few problems in the first few months of service, however, with many, many false alarms--we were doing some renovations on the 2nd floor before moving in, but wanted the alarm system to protect the expensive power tools, supplies, etc. that were already in the house. During these troubles, they were quite responsive, but it was rather a pain to troubleshoot. Ended up replacing the "brain" of our system, and at least 2 faulty motion detectors before the problem was solved. We also had to get a letter to send to our local police department to get out of the $200 fine for too many false alarms requiring police response.

I've used them for years. They are small. It s a minimal service, but it's fair, and it works for me. I mean, I have the most basic alarm system there could be, but from what I understand, this company can put in the motion detectors for you and everything like that if you want that type of service, too. I have been very happy with them, and I have no plans of finding a new alarm company any time in the near future.

GREAT INSTALLATION. RICHARD SHUFRO IS VERY KNOWLEDGEABLE...RUNS A GREAT COMPANY. SELLS YOU WHAT YOU NEED AND DOESN'T TRY TO OVERSELL YOU...WHICH IS A PLEASURE. ALSO VERY PLEASED WITH ANY SERVICE NEEDS. IN MY BUSINESS I'VE DEALT WITH ADT AND OTHER BIG ALARM COMPANIES AND FOR HOME SECURITY I RECOMMEND SUFRO OVER ANYONE OF THEM.

They have always been prompt, courteous, and ready to make suggestions and explain options. They dislike our system but do the work anyway, which I doubt is particularly profitable for them. We would use them to upgrade or change the system when the time comes.

They are outstanding. They give excellent service. I have had a couple minor issues with it and they are very prompt to coming out to fix it. He is one of the most knowledgeable people when it comes to putting in alarms.

I CHOSE SHUFRO BECAUSE OF THE LOW FEE (VS. $25/MO). WHEN FIRST CONTACTED, THEY RESPONDED QUICKLY AND SET ME UP FOR SERVICE. A MONTH LATER I CALLED ABOUT A CONCERN. THEY NEVER CALLED BACK. I CALLED AGAIN A MONTH LATER. AGAIN THEY DIDN'T CALL BACK. THEN I SENT A LETTER BUT DIDN'T RECEIVE A REPLY FOR WEEKS. EVENTUALLY THEY CALLED AND SAID LETTER WAS MIS-DELIVERED AND THEY JUST RECEIVED IT. MY BIGGEST CONCERN IS THAT MY ALARM WENT OFF BY ACCIDENT AT LEAST 4 TIMES ON DIFFERENT DAYS AND I NEVER RECEIVED A CALL. THIS LED ME TO BELIEVE OUR HOUSE WAS NOT BEING MONITORED, ALTHOUGH WE WERE HOOKED UP AND PAYING FOR SERVICE. I LOST CONFIDENCE IN THE COMPANY DUE TO THIS. WHEN I SPOKE WITH SOMEONE ABOUT ANOTHER CONCERN (THE INSTANT MODE ON THE ALARM SYSTEM WASN'T WORKING ANYMORE) THEY TOLD ME I DIDN'T NEED THAT FEATURE AND THAT THEY SOMETIMES TELL CUSTOMERS THAT THIS FEATURE DOESN'T WORK! FOUND OUT RECENTLY MY SYSTEM HAS 15 SECOND DELAY BEFORE TRIGGERING CALL CENTER. SHUFRO NEVER TOLD ME.

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RICHARD IS VERY KNOWLEDGEABLE ABOUT SECURITY SYSTEMS. HE DIDN'T TRY TO OVERSELL LIKE SOME MANY OTHER COMPANIES. AND HE EVEN DOES THE INSTALLS TOO!THEY ARE VERY GOOD AT SNAKING THE WIRES THROUGH THE WALLS SO IT LOOKS AS IF IT IS ORIGINAL TO THE HOUSE. WE HAD OUR SYSTEM INSTALLED DURING MARCH SO THE DOORS WERE LEFT OPEN DURING THE INSTALL. MAKE SURE YOU GO AROUND AND CLOSE THEM. A RATHER SMALL INCONVENIENCE.