M.A. Paone Plumbing & Heating

Just dealt with a hot water heater replacement. MA Paone's team was fantastic. Quick response. Fair quote. And walked me through everything I had forgotten about the water heater after I moved in. Everything was replaced quickly and I can't recommend him and his team enough.

After dealing with an unresolved water tank issue at my home, I initially had a service visit from Bay State who misdiagnosed the problem, and provided no actual repairs or resolution. Frustrated with the lack of service, I reached out to Michael for a second opinion, and I am so glad I did. From the moment he arrived, Michael was thorough, professional, and incredibly knowledgeable. Unlike the previous service provider, he took the time to inspect the entire water system, conduct diagnostic tests, and correctly identify the root cause of the issue. Not only did he fix the problem efficiently, but he also explained everything in a clear and understandable way, ensuring I knew exactly what was wrong and how he was addressing it. What truly sets Michael apart is his dedication to his customers. Recognizing the poor quality of service I initially received, he went above and beyond by helping me document the discrepancies and is even assisting me disputing the claims. Highly recommend!

Michael (the owner) called right away and was super helpful answering all of our questions when our water heated started leaking including figuring out what the best solution would be for us. He came out on a Saturday (when others wanted us to wait until Monday) to set up everything for a Monday morning install that took under about 2 hours. He also helped to try and see if our water heater was still under warranty (there were some discrepancies on the manufacturer website). All in all, great service and great price!

Mike is awesome. Can count on a timely job well done and also informative if you have questions which I did on what was best solution. Great guy.

very excited about high-quality water heaters, clearly plumbing is his passion. great work

Michael is the absolute man. We were getting some pretty serious noises and were worried we were creating some real damage. Michael called back immediately, agreed to come next day (sunday), and arrived when he said he would. While he was here he generously explained what he was doing, taught my wife and I about our system, and trained me on how to do better maintenance and care. Highly reccomend.

Usually, I find most contractors to be a flaky lot, but not Michael. A true professional who seriously cares about quality. Top marks all around.

Excellent work replacing a water heater and related pluming - they use professional grade water heaters and do an excellent Job. Michael is a top notch friendly guy who offered great work at a fair price. He was accessible by phone or text when I needed him, got back to me ASAP and did the job in a more than timely manor. Highly recommended.

Mike, called me immediately gave me a fair quote and replaced water heater the next day which was a Sunday. Mikes a good guy and business man. I would highly recommend him.

The workmanship and quality is great but the customer service was horridness.

We had very good experience

Mike was great. Top quality equipment and service. He is my go to plumber!

Mike contacted me within the hour He explained that my water heater was still under warranty and therefore free Charged only for delivery ,installation and removal Installation was today Arrived on time very satisfied

I called Michael after having some issues going back and fourth with home insurance and my landlord. It had been 4days without hot water! Michael responded immediately, asked for a picture, and told me immediately what was wrong and his recommendation. The next day he was here, replaced our unit, and we were finally able to take warm showers. He was impressive and clearly a professional with tons of experience!

The owner called me right away, talked me through the options, provided a fair quote, and came out the next day to install the new water heater. A great experience from start to finish.

Replied very fast and had my hot water replaced the same day! He even helped me bring the old water heater back to the store as part of the warranty claim

Service at this best with smile and experience Clean and quick results

Michael was fantastic. I needed to replace my water heater and he explained me the project thoroughly, answered my questions in great detail and gave me a fair price. He was the first one to recommend an indirect heating system. He also helped me greatly when İ was having a plumbing emergency, even though he was away for the weekend. He's also super warm and personable. Highly recommended

Michael Paone is a pro who knows what he is doing. Shows up on time and delivers as promised. Had a water heater that needed replacing and Paone Plumbing replaced and installed without a hitch. Highly recommend.

Great work for affordable prices!

Work was very high quality, skilled team made the job go fast. Very satisfied!

Michael installed our hot water heater four years ago. Just the other day we noticed that there was acid corrosion on the copper connection, so I gave him a call. He informed me that it was under warranty, what the likely problem was, and let me know he and his team would be at our home the very next day. They arrived promptly, fixed the problem, and I was blissfully unaware they even left my house. When I went to check on the work there was a completely new connection and all the corrosion on the tank was removed. I contacted Michael immediately to let him know how pleased I was with the work and asked what I can pay for the work. He said it was under warranty and there would be no charge. In this day and age, that kind of customer service is unheard of. Michael and his team are 100% professional and crush it on the customer facing side of things. Cannot possibly recommend Michael Paone enough.

Awesome guys. Very professional and very helpful. Respond very fast and very happy with the service.

Very very professional and nice! The tank was too big to fit in for the first time and they got a smaller one the next day! They have blanket to cover the wood floor to move out of my laundry machine without scratching the floor and move back nicely. No extra or hidden charge at all!

New hot water heater was put in the next day.