About us
Thank you for considering Five Stars Movers. We are a Full-Service moving company Serving the Bostonians and the entire New England area since 2005, insuring that, from beginning to end, your move will be handled coordinated by us. "We Pack, We Move, We Store, We Do It All." We will work with your schedule, 24 hours a day 7 days a week. We will move you at night, on the weekends or even holidays, saving you valuable time and money! Whether you are moving your home or office with plenty of time to spare or need to move immediately with no time available, we can handle your rush move. So, whether it is a big job or a little job, Residential or Commercial move, we Guarantee choosing Award winning Five Stars Movers will be "The Best Move You Ever Made".
Business highlights
Eco Friendly
Se habla espanol
Family owned & operated
Emergency services offered
20 years of experience
Services we offer
Local Moves, Interstate move, Commercial moves, Storage Service, Packing Service, Moving Supplies, Senor Moving Services.
Services we don't offer
Auto Transport, Self Storage & Truck Rental.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Check
- Zelle
- CreditCard
Our recent projects
- 44
Assorted photos uploaded by Five Stars Movers
- 1
2022movers
Reviews
4.588 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 9% | ||
| 6% | ||
| 7% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 88 reviews
Stephen B.
Aug 2024
Moving
I would recommend Five Stars Movers for any moving project!! On time, professional at every stage and very efficient!! Chris, Jose, and Jesus were the best moving crew I've ever worked with!!
Dano O.
Mar 2024
Moving
Lots of scratched and broken things. Some irreplaceable. The price paid to the men was much higher than our expected payout. I chalk this all up to a few factors. But I've decided there aren't any true 5 star movers in New England. Sorry but just not wholeheartedly overjoyed.
Dan G.
Nov 2023
Moving
Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said “ok bring everything back up then” did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor. The last email I received after that said “I’m working on it I think I will load up over the weekend I will let you know as soon as finish loading up the semi.” The next thing I heard was that the truck was 5 miles from the new city WITH MY FURNITURE ON IT! I had NO warning and was told that if I couldn’t accept delivery I would be charged for holding the truck up. I pointed out that I wasn’t even in the city and that it was 2pm on the Friday of a holiday weekend and I had no warning at all. I ended up having to scramble to get a storage unit in about 1 hour, have a friend take $3300 out of a bank to pay them on site because they refused to unload unless I had the cash. In addition, I had to pay $800 for an additional shuttle truck because I didn’t have time find a place that could fit the big truck. As I communicated this all I got was defensive attitude and no accountability. Even as I was trying to work this out with them they simply stopped responding to my emails. I believe they have predatory pricing. They low ball quotes but will to all they can do add additional charges when they have the customer over a barrel. I will NEVER use this company again and hope no-one else does. It’s sad that a company can stay in business with an attitude and communication like this. It’s well worth paying more initially for a reputable, honest moving company. DO NOT USE THIS COMPANY.
FNU S.
Nov 2021
Moving
These Guys are not professional at all, bad behavior and overcharged, broke your stuff and rude on site people. I had 1200$ Dinning table + Artificial Plant both broken and they said it's covered and claim a file. now they settled with 78$, so be aware guys before any movement. I will say do not let them handle your precious money. They said your stuff will be going in single truck, but they changed in 2 times in between as per delivery guys. We moved from RI to TX do not had even 400sqft of stuff and they made it 525 sqft and made all single items added for another 800$ extra as per papers. Please do not book these guys and I am not alone check more reviews if you do not believe me. These guys do not have their website reviews, their A+ rating is fake. You will regret as soon as you have your stuff in their truck, they will not give you final price before loading. They said stairs are free, on delivery we got to know 1st 8 steps are free, who does that and then charged extra 75$???? The humiliation will start when your stuff is on their truck and you can’t do anything, they will increase your stuff by adding more items and you will ended up paying extra including mishandling your stuff while moving. Please check more reviews on BBB before giving them business. I regret my decision to give them business and went with them by canceling the cheaper and good guy, just due to giving a chance to local business, but they don’t worth having even respect.
Leonard G.
Apr 2018
Moving
The in-house inventory was conducted by a courteous staff member the day after contact. A free quotation was provided by the project coordinator assigned by 5 Star including an Angie’s List discount. Packing and wrapping were carefully done by the moving staff on-time during the agreed-to date. Items were temporarily stored and then moved to another state. The movers made contact prior to destination delivery and then carefully moved items into a self storage facility ahead of schedule.
Response from Five Stars Movers
"Thank you very much for your review it is well appreciated by all our staff. this is our motto to continuously giving an conceptional service for the past 12+ years in the moving industry. once again thank you very much."
Katie M.
Mar 2018
Moving
They got the job done and did a good job and cooperated with the workers we had as well. They helped the workers move equipment and things around the home to get what they needed done.
Response from Five Stars Movers
"Thank you for reviewing us on Angie's list it is well appreciated by all our staff, it is our motto to continuously doing our best to have a smooth relocation to all our clients. Thank you very much"
Michael G.
Oct 2017
Moving
Moves were on time, quick to load and unload the truck. Were careful with both the items and the floors/walls. Highly recommended.
Response from Five Stars Movers
"Thank you very much for your review, it is really appreciated by all of us I Five Stars Movers"
Hana P.
May 2017
Moving, Storage
It was a great experience. They were very helpful and managed making a stressful move not so stressful. Would definitely use them again and again.
Response from Five Stars Movers
"Than you very much for your review, all our staff thank you, we are also very grateful for your loyalty throughout all these years.will look forward to help you on all future moves."
Jeffrey A.
May 2017
Moving
This Company move us before at Our House but this time was My Mom who needs the services so I call them again at the last second and Erica was so polite and understand the situation perfect so 4 Movers arrive at my Mom's at 8:00 AM and not stop until everything was done at her new House, I believe that we use Five Stars Movers 3 or 4 times and everytime they surprise me with a different crew which always hard working Man. I do 100% recommend them. Five Stars for sure.
Response from Five Stars Movers
"Thank you very much for your review it is really appreciate by all our staff also thank you very much for your loyalty to FiveStars Movers once again thank you very much for you business"
Jeff S.
Sep 2015
Moving
.
Response from Five Stars Movers
"Thank you very much for reviewing us on Angie's List,"
Richard M.
Sep 2015
Moving
unknown
Response from Five Stars Movers
"Thank you very much for your review"
Lisa M.
Jul 2015
Moving
I went on Angies list looking for long distance movers. I spoke to someone from Angie's List who was VERY helpful.
Purchased a plan that would be $1500. I then spoke to Erica from the company and gave her a itemized list of what would be moved. I then spoke to her closer to our move as we needed to add a washer and dryer. She told me no problem and that the movers would do an itemized list when they got there.
My husband took many items and we also had two car loads of stuff. I instructed their foreman that certain boxes and bags (groceries) would be taken by me. They proceeded to take the items and box some of them up anyway. They did NOT use the mattress covers I purchased. I spoke to the foreman about it and he basically said "Whatever" . I had to clean up after the laborers. They threw all used tape rolls, plastic , and food rubbish on the floors. They did NOT pick up after themselves and didn't have a lot of care for my home. They used excessive amounts of tape to tape blankets. I informed Erica about it and she blew me off also. I feel like they only cared about making more money and OVERCHARGING!. We did have additional items to add to the move, but what they charged was ridiculous! They also did NOT have an accurate list They did not have either TV on the list and many other items on the list that was initially given, thus they used THAT excuse to OVERCHARGE us.
They then insisted on receiving $600 cash at the time of delivery for "expenses" which did not go to the workers. Then want you to tip them also. Some of the workers were very nice though and I feel for them to be working for this company.
NEVER USE THEM!
Response from Five Stars Movers
"I'm very sorry about about the mistakes our movers made while they were doing your relocation. they us more tape because the furniture is completely wrap with the moving blankets,"
Aaron C.
Jun 2015
Moving
It went really well! no complaints at all!
Response from Five Stars Movers
"Thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five Stars Movers"
Ian T.
May 2015
Moving
Erica was a pleasure to deal with setting things up. Alan, Jose and Alex came out to do the work, and were outstanding: hardworking, very careful, patient, and flexible. They worked tirelessly to get the job done well. Excellent company with very competitive prices.
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
Roberta D.
Dec 2014
Moving, Storage
Arrived 4 days late Demanded hundreds more than agreed Put furniture in storage with company with BBB rating
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
Eileen A.
Nov 2014
Moving
They were fantastic! They were punctual, they were on time, they were neat, and fast. It was a driver and 2 helpers and they had the truck loaded. It wasn't a lot of stuff but the house where she lived was like 14 steps down from the porch down to the street level. When I moved in, it was absolutely brutal and these guys were like, It's okay. No problem. They even got there early.
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
Robert G.
Oct 2014
Moving
unknown
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
ELISABETH J.
Sep 2014
Moving
unknown
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
Jeffrey A.
Sep 2014
Moving
unknown
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
ZORIAN R.
Aug 2014
Moving
Bad. The owner is very arrogant and rude with no communication skills or professionalism.
I was an existing customer from years ago and called them first this time for a job but they showed up and were arrogant and rude and refused to wipe their shoes before stepping into the house.
Can you imagine - if it's that hard for a moving company to wipe the shoes before walking into a house, then can you trust them with taking care not to dent or break things in your house?
I was an existing customer from years ago and called them first this time for a job but they showed up and were arrogant and rude and refused to wipe their shoes before stepping into the house.
Can you imagine - if it's that hard for a moving company to wipe the shoes before walking into a house, then can you trust them with taking care not to dent or break things in your house?
Response from Five Stars Movers
"We were hire to move one piece which weighted about 350 Lbs. The greeting we got from him was I hope you did not walk on brigs which was the pat to get to the from door which we did because it was no sign saying “Do not walk” his second thing that it came out his mouth was did you brought booties I said no because to try to move a 350 lbs item up stairs is not going to be safe, than he said you guys are not getting into my house I did said fine than we are not going to do the job, than he said well let’s get your shoes disinfected, I did said excuse me he said yes disinfected, I did said to him sorry but I’m canceling your job. He said to me I’m calling [name removed] and see what she said about it and close de door on us and I did walk away from the house. When he spoke to Erika he threaten Erika if the owner did not call him within two hours he was going to post reviews all over, himself and all his crew. When I did arrive at the office I did call him and told him that I was the owner he said you are the one who does not give a sh????? And hand up on me and here we are with the reviews. If he would ask nicely please wipe your shoes I will believe that we would it done it. But he never use the word “wipe”"
Ilana F.
Jun 2014
Moving
unknown
Response from Five Stars Movers
"Thank you very much for your feed back, it is very well appreciated, once again thank you very much."
Monica B.
Jun 2014
Moving
Pretty much the only good thing I have to say about these movers is the price, and given that they lost one of my boxes with valuable items in it, it was not worth it.
When I called around, Five Star gave me the most affordable estimate. Erika was reasonable on the phone, but she doesn't do the moving, and doesn't control when the movers actually show up.
For my pickup in Worcester, the movers were hours late. They did not call me to tell me they were coming late. When I called the office, I was assured they would be arriving in 10 minutes. Another hour later, they had not shown up. They eventually showed up and put my things into their truck.
A few days later, a driver called me to tell me he was driving to CA, and I could expect my items in 5-8 days. At least I think that was what he said - he was very difficult to understand. He FINALLY called me 7 days later, to say he would arrive the following day, between 11 and 2. Then he called at 1:30pm, to say he would arrive at 6pm. He finally showed up at 8pm, many many hours after originally promised. When he finally arrived, in a much larger truck than was used to pick up my stuff, he insisted that he could not bring it close to the building (despite an option to do so), and would charge me for a long carry. He left me no choice but to pay him extra money, or he would keep my items.
Finally, they left balls of used tape and other packing materials in various spots around my apartment and hallway.
I guess the moral of the story is you get what you pay for, but i certainly did not get the service described in the other Angie's list reviews.
When I called around, Five Star gave me the most affordable estimate. Erika was reasonable on the phone, but she doesn't do the moving, and doesn't control when the movers actually show up.
For my pickup in Worcester, the movers were hours late. They did not call me to tell me they were coming late. When I called the office, I was assured they would be arriving in 10 minutes. Another hour later, they had not shown up. They eventually showed up and put my things into their truck.
A few days later, a driver called me to tell me he was driving to CA, and I could expect my items in 5-8 days. At least I think that was what he said - he was very difficult to understand. He FINALLY called me 7 days later, to say he would arrive the following day, between 11 and 2. Then he called at 1:30pm, to say he would arrive at 6pm. He finally showed up at 8pm, many many hours after originally promised. When he finally arrived, in a much larger truck than was used to pick up my stuff, he insisted that he could not bring it close to the building (despite an option to do so), and would charge me for a long carry. He left me no choice but to pay him extra money, or he would keep my items.
Finally, they left balls of used tape and other packing materials in various spots around my apartment and hallway.
I guess the moral of the story is you get what you pay for, but i certainly did not get the service described in the other Angie's list reviews.
Response from Five Stars Movers
"In the moving industry it's impossible to guaranty the arrival time on the afternoon jobs just because we do not know what are we going to face on the morning job. In the cross country jobs they always get send out on a tractor trailer. We explain to the clients if the tractor trailer do not fir in the delivery address they may have to pay for shuttle service or long carry."
Sara M.
Jun 2014
Moving
Five stars for Five Stars Movers! The service rep. was professional without being rigid, and the moving guys were efficient, courteous and punctual! And their rates are amazing--can't find a better price anywhere! I will certainly use them again.
Response from Five Stars Movers
"Thank you very much for your feed back, it is very well appreciated and we hope to serve you in the near future."
Bryce B.
Jun 2014
Moving
The movers arrived early and were courteous and professional. They were very efficient in packing the truck and used many pads to avoid damage. We packed all the boxes ourselves and with many fragile items everything arrived in perfect condition. When they arrived they quickly unloaded the truck and helped put together the bed. Our daughters' move -in date was a Sunday and they were willing to pick up and deliver on a Sunday. We have moved many many times and this was a perfect move.
Response from Five Stars Movers
"thank you so much for reviewing our company in Angie's list. We are happy that you are a very satisfied client with the service we had provide you in your recent relocation. As you know the word mouth to mouth is the best source to spread out the name of a business. Please do not hesitate to refer our business to your family member and colleagues"
Susan
Jan 2014
Moving
Move took about 8.5 hours. Movers were very professional and careful. Sales Associate Erica was also very easy to work with. Very reasonable price compared to other quotes I got.
Response from Five Stars Movers
"Hi, thank you very much for your review on Angie’s list. We do appreciate all comments about our service. It helps us to improve the quality of our service for our future customers. As you know the word mouth to mouth is the best sources to spread out the name of a business. Please do not hesitate to refer our business to your family members, friends and colleague. Very truly yours. Five stars movers"
Licensing
Bonded
Insured
Licensed*
Trade License Number
31179
Trade License Locale
MA
Trade License Authority
Massachusetts Department of Public Utilities - Transportation Oversight Division
Trade License Expiration
10/22/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Five Stars Movers is currently rated 4.5 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 7:00 AM - 8:00 PM
Sunday: Closed
Five Stars Movers accepts the following forms of payment: Check, Zelle, CreditCard
Yes, Five Stars Movers offers free project estimates.
Yes, Five Stars Movers offers eco-friendly accreditations.
Yes, Five Stars Movers offers a 5% senior discount.
Yes, Five Stars Movers offers emergency services.
Yes, Five Stars Movers offers warranties.
Five Stars Movers offers the following services: Local Moves, Interstate move, Commercial moves, Storage Service, Packing Service, Moving Supplies, Senor Moving Services.
Auto Transport, Self Storage & Truck Rental.