Able Roofing

Price is fair. Excellent work. collect all trash after work done. clean gutter and reinstall even did me a few favors for my housework.

We hired Able roofing 3 years ago to do our roof after problems with ice damns. We reviewed the roof, especially the problem areas. We had set a date when I would be home to have the roof done. The day before, I come back from work and they had already done the roof, so I had no idea if the problem areas were dealt with properly. Strike one. Fast forward 2 years to 2015, the worst winter in Boston. We developed ice damns and even worse water damage in the same areas we had before. We called Jay who gave us a quote and an estimate time to come look at the roof and remove the snow. He never showed up and he never called. Strike two. After the estimated time had come and gone, we called Jay back. He apologized and took 50% off the quote and gave us a new estimated time to finish the work. He never showed up, and never called. Strike three. Out of curiosity we called Jay again. This time he said he felt so bad and that he would clear the roof for free. Unsurprisingly he never showed up and never called. Is it so hard to just be honest?

Was on time for appt. to inspect and quote repairs. Completed the work one day ahead of schedule. Showed us the repairs, advised us of some issues with rake boards. Was very professional, competent, easy to work with. Would happily recommend them to anyone needing roofing work.

Our experience with Able was exceptional. The owner, Jay, came to provide suggestions and gave us an estimate to complete the work. We have a fairly large home with a few prior problem areas. He was very helpful and reassuring in his approach to the problems which required some creative solutions. He was able to fit us in quickly,despite how busy his company is. The crew that came to the house was great. Very careful to protect the house and bushes and decking as they removed the old roof and they were all very pleasant to deal will and worked really hard with few breaks. The initial thought was that it might take 3 days to complete and they were able to get it done in only 2. They also cleaned up really well after they were done.

would never call them again for anything

I called and talked to Jay 2/17 he said he would squeeze us in on 2/18 as we had leaks and it was an emergency situation to get ice dams removed. 2/18 we called to confirm and Jay said he would be at our house. He never came we called back at eod and he said he would be there on 2/19 - I called in the morning to confirm and left a message with all my details again. I took the day from work to make sure I was home. They never showed up or called. I called around 3:30 and Jay answered and acted like he had no idea what I was talking about. I understand being overwhelmed its a horrible winter in MA. However, do not over commit. Peoples houses are at stake and I did and do have water damage to contend with. Jay strung us along for two days and luckily I was able to find someone else to come after about 25 calls to different companies.

Provider seemed pleasant, unfortunately we learned the hard way that he has a very hard time setting realistic expectations. I am an executive and worked for home two days for mis-set appointments where he gave me time windows said he would call prior to arrival and then never called or showed. Sadly, we were desperate with water leaks and finally had service just ahead of third blizzard. The crew of two arrived alone and were very polite but lacked the tools to really remove ice dams and snow on our roof. We have a slate roof an copper gutters and were very nervous,about the axe and plain shovel they used. All said and done, we still have water issues and provider has not retuned subsequent communications. We paid nearly 1k for 2 hours work thta did not solve our concern. This guy is just a mess and clearly can't stay organized with all the demand, although the I did see he jacked his prices up for us vs others. Don't hire him.

We had extensive ice dams on our roof that lead to a leak. We called Jay in a panic. He picked up right away and came over within 15 minutes to help. It was SO WONDERFUL to have such a quick response in an emergency situation. He removed all our dams, not just the one that lead to the leak, The water stopped dripping inside as soon as he got the ice off the roof. We could not have asked for better service and didn't expect to find someone who was so willing to come help right away, especially during this incredibly busy snow season when everyone is having these kinds of problems. We feel lucky to have found Jay and Able Roofing! We moved into our house in July so this is our first winter here and are getting to know how everything works, what needs updating, etc. We knew we needed insulation but were hoping to wait until spring to do it and had no idea how bad the ice dams would be. Jay not only solved our immediate problem, but also offered advice about what to do in the short term to help prevent them from re-forming. He also made suggestions about longterm updates we could do to more permanently fix the problem. We will definitely be in touch with Jay in the spring to help make next winter leak free!

I called with an emergency situation Tuesday morning, and luckily was able to get through to the owner at one of the busiest times ever for roofers. I had ice dams causing water leaks inside my home in multiple locations, on walls, ceilings, draining into light fixtures, etc. The owner told me their trucks were all out but they would get to me at the end of the day. They did show up at 8PM, at the very end of their work day, and did the work. Not only that, they were still professional, energetic, upbeat, seemed to be happy to be helpful although they must have been exhausted at that point. An absolute pleasure to deal with. The problem areas were not easily accessible due to the deep snow surrounding three sides of the house, but they didn't hesitate to climb up and over the step areas to get to the problems.

They didn't even bother to come. A very unprofessional company. And rude, too.