Trefler's

The work was first-class. The chalice is fully usable and barely looks like it was broken. The ciborium was repaired and both look like new, brightly polished and ready for Easter. I thought the price was more than fair.

They handled my valued object with care and the results were excellent. Not cheap but worth the result.

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They have done both evaluations, appraisals and restoration of damaged goods.  They do excellent work and I recommend them as often as I can.

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THIS WAS AN UNUSUAL FIX IN THAT THE SHAPE AND EXACT CONFIGURATION OF THE SCULPTURE WAS NOT OBVIOUS FROM THE BROKEN PIECES.  THEY DID AN EXCELLENT JOB MAKING IT LOOK GOOD AS NEW.   THOUGH THE PRICE WAS HIGH, IT WAS WORTH IT FOR THE SENTIMENTAL VALUE OF THE PIECE. ( IT NO LONGER HAD THE MONETARY VALUE OF THE ORIGINAL BECAUSE OF THE BREAK).

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unknown

I've used them several times and they work miracles!  The cat knocked over my lamp and they told me to pick up every single piece, no matter how small.  It took about a month or less, and when it came back,  you couldn't even tell that it had been broken. It was a wonderful experience and I can't recommend them highly enough.  I tell everyone that if you have something that you truly treasure, to take it to them.

It was very positive.  The staff is very professional.  The chair took around six weeks and looked perfect when I got it back.  I would highly recommend them.

They’re wonderful.  They’re very skilled and sophisticated practitioners.  They have the judgment that will help you make the right decisions about your artwork and it was done is a reasonable amount of time.  I also like that they are nearby and have a wonderful reputation.

unknown

They are very good and have excellent craftspeople.  The repairs are seamless and great looking.  We had some silver tableware that needed to be repaired and they lost a fork, but they found one of the same pattern and replaced it.  They are very conscientious, but not without mistakes.  They’re an excellent outfit and they are not inexpensive, as you would expect.

It was absolutely fantastic. They are very calm, informative, and take their time with you. The repairs can take quite a while because they're busy.  However the repairs always look perfect, and the painting restoration was magnificent and brought out colors we didn't even know were there. They are expensive, but you entrust a great deal to them. I highly recommend them.

I’ve used them three of four times over a period of years, they tell you what’s going on and  if it’s worth repairing.  They are also very prompt and truthful.  They are very professional and I’ve recommended them to a lot of people.  I drive 60 miles to get to them and they are well worth the trip.

They are a long ways away from my location and I had to drive my items there to be repaired.  They were very professional, and did a very good job.  The repair turned out fine.

It was a good experience.  They were very knowledgeable and did a seamless repair.  They were professional and it was easy to schedule the service.

They were all beautifully done! Every time I've used them, the work has been very excellent. It is a little expensive but their work is very, very good. They're one of the few companies in New England that do this type of work.

Their expert came to our house to assess the pieces and estimate what it would take to restore them. He seemed very knowledgeable and friendly. He proposed restoring the stands so they would look their age (like an antique), but would be intact and handsome. We are very pleased with the results and the fee seemed reasonable given the amount of work required.  The work took quite a long time (3 months+), but we weren't in any special hurry.

All in all, this went pretty badly.  I had very high hopes after seeing their amazing work online and after all the great reviews. I got nothing but difficulty from beginning to end, however. Also, it was not possible to switch to another vendor due to insurance reasons. Every single request that was made took forever to get an answer, from an estimate of pick up and delivery of goods to an estimate of the cost of the repairs themselves. 
When Trefler's finally had the precious antiques that survived the fire, it was supposed to take 10 weeks to completion. Well, they were given the goods back in May and we just received the furniture, clock, Sumpter telephone and shaving mirror back today, October 1st. Also, they were not ready to hand off the goods to the moving company, so I was charged extra time by the moving company. 
Additionally, one of the pieces of furniture they took to restore is an ebony buffet designed by Phillip Johnson with a white cork top. I told them I wanted to keep the original color. They sent it back with a FAR darker stain AND there are DEEP marks where the top has been sanded unevenly. 
I could not be more disappointed. Treflers has shown no interest in remedying the situation. I would recommend going anywhere else.

unknown

I had a very hard time contacting them to know when to expect the estimate for the candelabra.  I'd speak to a person who would take a message and then I'd never get a return call.  This happened several times.  Finally I explained my problem to the receptionist and finally got to talk to the person who knew something.  All in all it took several weeks to get an estimate.  In the case of the crystal decanter, I had to call them to get an ETA (one month away).  They never called to tell me it was done.

They came out initially for a free estimate. They picked up and dropped off the table at no additional charge to me since I live so close to their shop. They do amazing work. The table was very damaged and the legs needed repairing. I felt for the amount of work they did the pricing was very reasonable. It did take them longer than anticipated to finish the job but I was in no rush.