Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
MCDONNELL PLUMBING & HEATING INC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
McDonnell Plumbing & Heating, Inc. of Needham MA has been servicing Boston, and metro-west area since 1984. Founded by Frank McDonnell, our primary focus is residential plumbing and heating needs. If you have cutting edge plumbing amenities or fixtures that date back a 100 years, we’ve got the people and experience to help you find the right plumbing and heating solutions for your home or business. To learn more about McDonnell Plumbing & Heating’s adventures, and to receive tips and advice, like us on facebook (https://www.facebook.com/pages/McDonnell-Plumbing-Heating-Inc/47347112642)
Business highlights
Emergency services offered
43 years of experience
Services we offer
BOILERS AND WATER HEATERS INCLUDING BOTH TRADITIONAL AND TANKLESS UNITS, DISHWASHERS, FAUCETS, HEATING AND GAS WORK NEW INSTALLATION FOR MAJOR GAS AND ELECTRIC APPLIANCES, LAUNDRY EQUIPMENT, NEW CONSTRUCTION, NEW INSTALLATION OR REPLACEMENT OF FURNACE, REMODEL AND RENOVATION OF EXISTING BATHROOM AND KITCHENS, REPAIR AND REPLACEMENT OF EXISTING FIXTURES, RESIDENTIAL PLUMBING, SINKS, STOVES, TOILETS, WATER MAKERS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.516 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 6% | ||
| 0% | ||
| 6% |
Showing 1-16 of 16 reviews
Chris B.
Sep 2017
I know his daughter.? His daughter came over once because the other plumbers were busy.? She also has a plumbing license.? He's very good if you have an emergency.? Someone will come over.? He has a lot of helpers all of which I would leave them in here because I know they will not take anything. What really I like about them is they are available when you need them.? If you have a leak or something they'll come within 20 minutes.? They are aware of the fact that you can't have a toilet overflowing and no help.? A plus on responsiveness.? They are really professional.? Again, like I know the woman.? Sometimes I'm not aware if they're really great because I've know them for 25 years or because they're just really great.? I would always use them.
Response from MCDONNELL PLUMBING & HEATING INC
"Thanks for your positive comments. We have loved working with you both over the years and look forward to seeing you soon! Our goal is to take care of those that support us especially when they are in need."
Susanna B.
Sep 2017
Fantastic! He was recommended to me along with two other possible choices by the company that made the water heater as someone who had worked with them in the past in this area. That made me wary, as I've had terrible recommendations in similar circumstances before, but he was incredibly responsive, and answered my call immediately. He was able to come first thing in the morning and was even a little early for his appointment. Completed the work more quickly than initially estimated and charged me only for the actual time spent. He was incredibly professional. I am VERY sensitive to the professionalism of workmen, particularly those ones who don't have a lot of respect for female homeowners/decision makers. A's across the board from me is a really big deal. He was absolutely fantastic.
Jodi T.
Sep 2016
Well. He showed up on time and quickly solved the problem. There had been other plumbers over the years who did not.
Response from MCDONNELL PLUMBING & HEATING INC
"It was a pleasure working with you and I'm glad we were able to resolve the issue in a timely manner. Looking forward to the next project!"
Jean H.
Sep 2016
Not good at all
Response from MCDONNELL PLUMBING & HEATING INC
"I'm sorry you had such a negative experience with our company. It would appear the ice maker service was done in August of 2006 and the toilet prior to that. I am surprised by your comments as our standard procedure for the toilet would have been to replace it immediately without question if it was a factory defect. With regard to the icemaker issue, I'm sorry that happened as well. If the issue occurred that same fall, we would have gladly come out and rectified the situation free of charge had we been notified of it. A lot has changed since 2006 at our company, we'd welcome you to try us again. I am sure you will be pleasantly surprised with the service."
MARGARET A.
Aug 2016
When they arrived, the plumber looked at the job and then left for a few hours to get parts. I didn't expect this because I had described the job over the phone and thought that they would have some or all of these parts on the truck when they arrived. The did a fine job, but I think it was overpriced. Specifically, I had a gas dryer connected at another property by a different plumber. McDonnell charged me $230, which is about 40% more that what I paid at the other property.
Response from MCDONNELL PLUMBING & HEATING INC
"I'm sorry you were unhappy with the price. We normally charge $265 for laundry connection, especially when it has to be moved from another room and set in place and then minor re-piping to connect the machine to what was already there. Because there was other work being done, we discounted the price for you. In this area, I don't know too many folks who would charge less than $265 for the same service that are licensed plumbers/gasfitters. While we try to stock a variety of products, we don't carry every brand on the market. We left because the laundry valve we normally stock was not a good fit for your existing setup and would have taken longer to install. We found the replacement for what you had and came back with it. I'd be happy to quote your projects in the future and see if we can better service your needs with a quote before performing the service so you understand cost up front and we are able to pickup the exact stock you need before starting the work."
Steven O.
Jul 2016
unknown
Response from MCDONNELL PLUMBING & HEATING INC
"We enjoyed working with you all to get the problems resolved. Thanks for choosing us to help. Looking forward to working with you again."
Joel L.
Jan 2015
unknown
Response from MCDONNELL PLUMBING & HEATING INC
"Always a pleasure working with you! Thank you for your business"
Elizabeth L.
Aug 2014
Called early morning as I was expecting company the next day. I was told it would be repaired before my company arrived. Service arrived 1 pm the same day as the call. Have been using this company on an off for many years. Would recommend.
Response from MCDONNELL PLUMBING & HEATING INC
"Thanks for the opportunity to assist you. Looking forward to working with you again in the future!"
Catherine S.
Aug 2014
They were incredibly responsive, and also had the best quote. They were particularly helpful in making sure we had all paperwork for rebates with Mass Save.
Response from MCDONNELL PLUMBING & HEATING INC
"We have enjoyed working with you on this and several other projects since. Thanks for your repeat business!"
Roberto R.
Jul 2014
We always had our own electrician connect the wires on all the previous water heaters McDonnell installed. This time he hired an electrician without my permission and sent me the bill. After doing business with him for about 30 years on multiple properties, I called him and explained that I didn't feel that this was fair. He did not handle the call in a professional manner, and I have not done business with him since. While most of our experiences over the years with the multiple plumbers he hired were good, occasionally he'd send over a plumber who was rude or made errors. I found another plumber on Angie's List with whom I've had an excellent working relationship for about 5 years.
It is not true that we were unable to reach our electrician! Your plumber didn't even tell us that we needed an electrician. We did NOT request the electrical service from you. After 30 years of prompt payments to your company, of course we would have paid for a service that we requested. Why would I complain that you did something that I asked for? It would be nice if you had admitted your mistake.
It is not true that we were unable to reach our electrician! Your plumber didn't even tell us that we needed an electrician. We did NOT request the electrical service from you. After 30 years of prompt payments to your company, of course we would have paid for a service that we requested. Why would I complain that you did something that I asked for? It would be nice if you had admitted your mistake.
Response from MCDONNELL PLUMBING & HEATING INC
"The job was done in April of 2008. At that time, you were unable to reach your electrician and had asked that we provide all services to get the heater back up and running when we asked about electrical. We enjoyed our lengthy partnership with you and are sorry to have lost you as a customer over a service that was requested at the time of install. Glad you were able to find someone else to assist you in your future needs."
JENNIFER Z.
Apr 2014
We called and scheduled to have the service. They were on time and the service took minutes to complete. Very nice and efficient. Plan to use as our primary plumbing contact.
Response from MCDONNELL PLUMBING & HEATING INC
"[removed member's name], the pleasure was ours. Glad we could help with a few other small projects since as well. Looking forward to working with you again soon."
Ken M.
Mar 2014
About an hour after initial call and before service person arrived, the boiler started working on its own and house heated up. I still wanted to get system checked out but also avoid OT rates. I called McDonnell and they agreed to come next day during normal hours which worked out well for me. Tech came, diagnosed problem with pressure controller but did not have part. Had to go get new part before it could be fixed. Overall happy with experience. Hard to beat talking to a person when calling after hours, scheduling same day service and flexibility to change to next day. It would have been nice to have the part on the truck rather than having to pay for time for plumber to go get it but understand that is probably too much to ask.
Response from MCDONNELL PLUMBING & HEATING INC
"[removed member's name], thanks for your kind words and the opportunity to business with you. Glad we were able to help solve the issue and look forward to working with you again soon."
Jennifer M.
Jan 2013
Estimate was reasonable. Workers are courteous and clean up nicely. Kate is always available for questions and kept us informed of how long each part would take. We moved out for a short period. When it took longer than expected to get the inspector to come over, thus delaying being able to move back in, Kate texted us so we could keep ourselves in our accommodations. All in all a very good experience. Love our new heating system.
Lynda R.
Jun 2009
My upstairs heat was not working - it was either too hot or two cold. Adjusting the upstairs thermostat did change the temparature. The zone valve control was not adjusting to changes in the temperature as registered on the thermometer (gas heat, forced hot water, 2 zones). McDonnell sent out two people to diagnose the job. They indicated that it was a bad zone valve and asked me if I wanted to order the part. I said sure, but asked how much it would cost and they had no idea. They called me later and said it would cost over $400 to drain the system, swap out the defective zone valve and refill the system (fyi you don't need to drain the H2O to swap out the type of zone valve I have). I got another opinion and it turned out that it wasn't the zone valve at all - the programmable thermometer had be incorrectly hooked up so that the valve was not getting the proper signal. It cost me $50 to get an electrician to trace the leads and fix it. They never told me how much they would charge up front. They had the nerve to invoice me for a part they ordered that I never used.
Arthur H.
Aug 2008
I haven't had any complaints with them. The pricing seems fair and they are responsive. It is a family owned company, and they have been great. I will use them again in the future.
Erik D.
Apr 2008
They scheduled an appointment usually the next day, arrived on time, were courteous and clean, and did an excellent job each time. Frank McDonnell even played with my two year old son before he left!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
MCDONNELL PLUMBING & HEATING INC is currently rated 4.5 overall out of 5.
MCDONNELL PLUMBING & HEATING INC accepts the following forms of payment: CreditCard
Yes, MCDONNELL PLUMBING & HEATING INC offers free project estimates.
No, MCDONNELL PLUMBING & HEATING INC does not offer eco-friendly accreditations.
No, MCDONNELL PLUMBING & HEATING INC does not offer a senior discount.
Yes, MCDONNELL PLUMBING & HEATING INC offers emergency services.
No, MCDONNELL PLUMBING & HEATING INC does not offer warranties.