The Carpet Workroom
About us
The Carpet Workroom is a family owned and operated business specializing in all things flooring. Peter Lovetere has been installing carpet for over 30 years and has seen and done practically everything including custom wall to wall carpet installation, custom area rugs with all forms of fabrication, and any type of cleaning or carpet repair. We have both a showroom and workroom which houses our wool carpet remnants. There you can browse our large selection, pick out a new carpet, and have it cut and fabricated to the delight of your imagination. We also have wholesale access to any type of carpet to order. We have recently been featured in The Boston Globe Magazine and on Channel 5's Chronicle under home bargains. We pride ourselves on offering a unique, luxury service at an affordable cost.
Business highlights
29 years of experience
Services we offer
area rugs, carpet and flooring consultation, carpet binding, carpet cleaning, carpet fabrication, carpet reclamation, carpet recycling, carpet repairs, edging, flooring for marine vessels, hand sewing, hardwood installation, linoleum installation, serging, stair runners, wall to wall carpet installation
Accepted Payment Methods
- CreditCard
Reviews
4.58 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 13% |
Showing 1-8 of 8 reviews
Mark E.
Apr 2017
Wonderful experience from start to finish. If I had another staircase I would use them again!
Lois M.
Mar 2017
Horrible. I was promised the carpeting by Thanksgiving. It was ordered in Sept. Then I was promised the carpeting by the holidays. I got the room but not the hall and staircase which was finally installed on Jan. 20. I reached out many times to confirm installation dates and was told that it was the factory's problem not theirs. Well when you represent you can deliver, you are responsible and it was their problem. I received 2 updates and had to call many times only to find that the installation date had been cancelled. Typical email from me: "I am getting tired of reminding you to confirm dates which are later pushed back. You never take the initiative. I reminded you to confirm the latest date and you haven’t even got back to me." They are impossible to deal with. Installation was very well done but the fact that it took months after promised with poor/no communication is unacceptable. However, when I told them I would pay the remainder within 30 days (I actually paid in less time), the owner called by home and cell phone 6 times within 15 minutes. This was harrassment.
Response from The Carpet Workroom
"Thanks for your valuable feedback! Here is our side of the story: *The carpet was in stock when we first priced out the project back in November. However, Mrs. [Member Name Removed] would not proceed until we beat the price of a competitor, which we obliged. *During the negotiation period, which lasted several weeks, the carpet that we held was put back into circulation and sold by the manufacturer. By the time we received the 50% deposit, the carpet was on backorder. The ETA we were provided was January 2017 and this information was passed along to Mrs. [Member Name Removed] in a timely and transparent manner. *We received an update in January pushing the ETA back to February citing a delay in transport. We passed this along to Mrs. [Member Name Removed]. *Mrs. [Member Name Removed] did check in with us for an update in February and we obliged. *Finally the material arrived and we scheduled installation. We did this expertly and without flaw (please see our A grade for quality above). Our installers reported that Mrs. [Member Name Removed] reminded them several times about the delay and made it clear that she was going to make the installation as uncomfortable as possible. *Upon completion, we followed up as part of our normal protocol. When learning it was me on the phone, Mrs. [Member Name Removed] replied "I'm done with you", and hung up. Afraid that I was going to be stiffed for the $4k balance, I called back both the cell and home phone numbers I was provided. When it was clear Mrs. [Member Name Removed] was ignoring me, I ceased trying to make contact. Needless to say, we will no longer be working with Mrs. [Member Name Removed]. We went above and beyond the call of duty on this one providing a high quality installation at a better price than any of our competitors. Every project we take on is approached as a team effort between vendor and customer. It's abundantly clear that customers like Mrs. [Member Name Removed] have no interest in working with you. Instead she viewed us as "the help" from the beginning, and when she didn't get her way, she made it as hard as possible to perform our job. It's a shame that this negativity is rewarded with a prominent showing on our PUBLIC profile and has dirtied our otherwise flawless reputation and A grade."
Alan K.
Jan 2016
My first contact with the Carpet Workroom was by phone, and the guy I talked to was very nice and very knowledgeable. I also contacted a couple of other carpet places, but the Carpet Workroom people were the easiest to work with and the price was less than the other places. I decided to use them based on that.
There were two installers, one very experienced and the other was pretty new, I think. It was a pretty tricky installation; both staircases take a turn, so there are three triangular-shaped stairs in each staircase. I was worried about what they would do in the corner, but it looked really great! I was undecided about how much space I wanted on each side of the runners, so they kept checking back with me to verify 4" or 5". (I settled on 4", but now I wish I had gone with 5" because 4" is a little narrow for my vacuum cleaner head and that's kind of a pain, but that's not the carpet people's fault...)
The workers were very polite, etc, and they cleaned up pretty well. It's been 16 months now and I'm still really happy with the quality of the rug and the quality of the installation. I vacuum a lot and we have a dog, so the carpet gets quite a bit of wear. I really have no complaints!
Oh, one minor thing: their showroom is kinda hard to find, but with GPS it was OK.
There were two installers, one very experienced and the other was pretty new, I think. It was a pretty tricky installation; both staircases take a turn, so there are three triangular-shaped stairs in each staircase. I was worried about what they would do in the corner, but it looked really great! I was undecided about how much space I wanted on each side of the runners, so they kept checking back with me to verify 4" or 5". (I settled on 4", but now I wish I had gone with 5" because 4" is a little narrow for my vacuum cleaner head and that's kind of a pain, but that's not the carpet people's fault...)
The workers were very polite, etc, and they cleaned up pretty well. It's been 16 months now and I'm still really happy with the quality of the rug and the quality of the installation. I vacuum a lot and we have a dog, so the carpet gets quite a bit of wear. I really have no complaints!
Oh, one minor thing: their showroom is kinda hard to find, but with GPS it was OK.
JERI K.
Aug 2015
As I understand it, this family business specializes in making use of high-end carpet remnants that might otherwise be wasted. They also do the full range of carpet services and special orders. I wanted to do right by my hand-built staircase from 1843, and hoped to find a perfect remnant for cost savings. However, apparently the nature of a curved staircase requires a lot of carpet! When the remnant I picked out was not enough, Matt (son) worked out an estimate using the remnant and ordering some additional yardage at retail, Peter (father) came to take accurate measurements, then they worked with me on proposal modifications until we were as close as possible to my budget target. On the day of install, the crew of Justin and Shane arrived on time and set to work, which took most of the day. They patiently answered all of my nervous or naive questions, and promised me it would be beautiful. It is!
Oh, and I received a follow-up call the next day from Matt, to make sure I was happy.
I could have gotten cheaper carpet from a home improvement chain or discount store, but given the hours of experienced labor that fitting a curved stair requires regardless of carpet quality, it didn't make sense to go bargain basement. Hopefully this will outlast me, and I was able to realize some cost savings by using a remnant for part of what I needed.
Oh, and I received a follow-up call the next day from Matt, to make sure I was happy.
I could have gotten cheaper carpet from a home improvement chain or discount store, but given the hours of experienced labor that fitting a curved stair requires regardless of carpet quality, it didn't make sense to go bargain basement. Hopefully this will outlast me, and I was able to realize some cost savings by using a remnant for part of what I needed.
Gillian F.
Sep 2013
Every single contact with the provider was perfect. They helped me pick a carpet in my budget and then allowed me to take samples home to choose my colour. The installation was performed flawlessly over the course of three dates.
I cannot say enough about them. I will absolutely be using The Carpet Workroom in the future. Not a bad thing to say!
I cannot say enough about them. I will absolutely be using The Carpet Workroom in the future. Not a bad thing to say!
Judith R.
May 2013
Brought carpet to the shop. The gave us a quote and approximate date
it would be ready. We agreed to the price, and it was ready within a couple
of days.
it would be ready. We agreed to the price, and it was ready within a couple
of days.
Brian M.
May 2013
Excellent. We needed a patch of carpet installed to match the carpet in the rest of the room (we had the carpet piece, but needed it inserted into an area where we had recently removed a corner fireplace). We contacted the Carpet Workroom, and they were very responsive (called back within a day to discuss our job in detail), but couldn't fit us in to their schedule for 2 weeks. When Peter came, the job took 1-2 hours, and the result was perfect. You wouldn't know that the section was patched, by look or by feel. He inserted the right amount of padding to make the new carpet patch flush, and matched the multi-colored pattern so well with the older section. Friendly, professional, considerate service.
Cynthia G.
Mar 2012
Great
Licensing
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FAQ
The Carpet Workroom is currently rated 4.5 overall out of 5.
The Carpet Workroom accepts the following forms of payment: CreditCard
No, The Carpet Workroom does not offer free project estimates.
No, The Carpet Workroom does not offer eco-friendly accreditations.
No, The Carpet Workroom does not offer a senior discount.
No, The Carpet Workroom does not offer emergency services.
No, The Carpet Workroom does not offer warranties.