Puritan Flood Restoration

I called and although Puritan had a huge backlog of customers wanting their serviced due to an extended cold snap in MA, they were able to come out in a matter of days and get the process started.  Alexi was a pleasure to work with on this job.  Utterly professional and straightforward in his dealings.  In fact, from the first phone call to the front office, all the way through the process, everyone I came into contact with was this way.  Could not recommend them more highly.

Paul came to the house to take a look at the job and give us an estimate the day after we called Puritan Flood. The estimate arrived via e-mail the next business day and, helpfully, was in the same format that our insurance company used to assess the damage. This made it really easy to compare Puritan's costs with our insurance reimbursement. We ok'd the estimate and Paul's crew came the very next morning to begin work. The crew members were very polite and worked very efficiently, finishing the job in a single day. They covered EVERYTHING--there wasn't a speck of dust or debris when they left. The work itself was neat, thorough and exactly as promised. I would hire this company again in a minute. An added plus: Paul was willing to communicate via text and email, which I prefer.

I cannot say enough about how positive our experience was with Paul and Puritan Flood Restoration. After a day with several inches of rain, I came home to find the carpet in our finished basement was soaking wet. I tried some remedial measures on my own, and called the company first thing the next morning. Paul came out a few hours after I called and was extremely helpful in answering all of our questions and helping to quickly get fans set up to begin the drying process. Throughout a period of several days, he was responsive at all times and was extremely patient in answering our questions and explaining what needed to be done (as well as making helpful referrals when needed). Even though I'm sure he was dealing with numerous other people at the time whose issues were worse than ours, he always made us feel like we were a priority and that dealing with our problem was personally important to him. While I hope not to have to use their services again, I will not hesitate to call Paul and Puritan Flood if needed.

A representative from Puritan was at my house at 7:30 a.m. after I called the emergency # at about 6:15 a.m. for a flooded basement caused by a burst tank-less hot water system on my furnace. A Puritan crew arrived at around 8:30 a.m. and started vacuuming out the water. All representatives of Puritan that came to the house were very courteous and professional. I would (and have) recommend Puritan.

Chris did all this even though he didn't have to, he could have come in looked around and said this isn't for me. Instead he went above and beyond and helped us diagnose and suggested treatment options for our problem. In the future if we had a need for the kind of service Puritan Flood Restoration provides I would not hesitate to use them in a heartbeat.

during the weekend of feb 5-6,2011 i discovered that an ice dam had caused a leak and my guest room carpet was soaking wet and stained. i started calling all the A rated water "dry out" companies on angies list on saturday evening. because so many people in the boston area were having similar problems most of the companies weren't answering their phones or even taking messages, despite being listed as 24x7x365. i gave up at midnight on saturday night. i started calling again on sunday and puritan a) called me back right away and b) were really apologetic about being so busy that they couldn't come out until tuesday. i was so grateful that i had someone finally scheduled to come and start the drying out process because i know that mold and mildew can start to form if it's not taken care of right away. they came right on time on tuesday, were very professional pulled up the carpet cut away the section of wet pad and checked with an infrared camera thing in adjacent rooms and the basement to see if any moisture was present in the walls, floor or ceilings. they set up blowers and a HEPA air cleaner in the guest room and a blower in the basement under the guest room. a couple of days later they came again and checked whether things were dry. the basement was dry, but the guestroom subfloor was still wet, so they adjusted the locations of the equipment and removed some old linoleum that was trapping moisture. i asked them to come on saturday to remove the equipment because i needed to have the carpet reinstalled on saturday in order for the cleaning service to try to save the carpet. they came right on time. of all the people i called only puritan bothered to return my calls. other A rated companies said they were taking names and making a waiting list, but never called back. throughout the time my house was "drying out" they kept me informed, showed up when they said they would even though i was a "small customer" i felt like i got the same attention as their big customers. their price was really fair for the work they did, especially since i think there was a lot of price gouging going on since everyone needed this type of service. i highly recommend them and would use them again if i ever need this type of service again. they are just super!

I did my search an Angie's list as the flooding was in progress on Monday, March 15th. I called Puritan and Paula was so nice on the phone. She apologetically said they probably couldn't get to me until Thursday, and I thought that was fine, since I had no idea when the flooding would stop! It did stop on Tuesday around 4:00 and by Wednesday, the odor was awful and permeated the whole house. The company arrived on Thursday at 5:00 pm and stayed until 9:00 pm with 3 men to get the basement clean. They were so helpful and I was so grateful. The owner of the company came and explained the process and gave me advice about repairs to walls and flooring. They did an excellent job and I can recommend this company with full confidence.

Chris came to get the cash and was in a hurry. Chris, I wish you well.

I called them on a Monday night at 9pm and they were here about 9:30pm. They were very friendly and did a great job. They first suctioned the water then put in some big fans and left them for a week. It completely dried the area out and I haven't had a problem since. I was very impressed. I would use them again definitely.

Chris Daniele responded almost instantly to our call about water damage in a rental property first floor apartment and basement below due to a pipe leak. Both Chris and Paul Daniele and Santiago the technician were responsive, friendly, and very professional. They took the time to explain the process and carefully detect all wet areas to be dried with high-tech sensor equipment. The specialized fans and de-humidifiers were in place and running within a few hours of our call. Chris D. was helpful in setting up direct insurance billing. The wet areas were thoroughly dried for 6 days, and checked for mold growth when the job was over. Puritan took the stress out of the situation and did an excellent job overall. I highly recommend them.

In a world in which many companies now only care about what they're going to get from you, Paul Daniele, Santiago, and Puritan stand out to me as caring not only about the quality of the work, but also about the client. They were a VERY BRIGHT spot in what was a very unpleasant and stressful experience. (If only the roofer had half as much of a clue!!) I would STRONGLY recommend them to anyone who finds themselves in the miserable experience of having water damage in their home.

Excellent. Puritan was responsive, professional and conscientious. Santiago (the crew manager) explained to me exactly what was going on, and Paul Danielli (the owner) was sure to call us to communicate with us what was happening through out the process and to make sure we were satisfied. Hopefully, I will never have to use Puritan again, but if the need arises I surely will.