NIGOHSIAN CARPET & RUG

unknown

Quality of service OK, but nothing special. Tiny job. Not altogether impressed with the result.

After casually looking for over a year at multiple carpet stores, we finally found a wool oriental runner we liked for our stairs at Nigohsian Carpet. Unfortunately the manufacturer had discontinued the style and we were told we couldn't get it.  The following day June, the sales women we were working with, called us back and said the manufacturer had found a partial role in their warehouse.  A couple weeks later the carpet arrived and was installed.  The installer did an outstanding job!  The stairs have sagged over the decades in our 125 year old home and the runner needed to be mitered twice on the corners of our landings.  The installer fit the runner perfectly on the stairs and the mitered corners are invisible.  A couple days later we noticed there was a color difference in one of the sections of carpet.  The pieces of carpet were from two different rolls and the dye lots were different.  Two sections were the true navy blue we wanted and the other was so dark it was almost black.  We hadn't noticed because its a busy oriental and the dim lighting on our stairs.  We called Negohsian and Bill the owner came over immediately.  Bill apologized, saying the manufacturer had told him the sections were from the same dye lot.  Bill wanted to make things right, he gave us the option to removed the runner and refund our money or to take a percentage off the total cost.  We decided to keep the rug because we liked it so much and agreed on a reduced price.  I was extremely impressed with how well the company handled the issue.  We were very happy with our experience at Nigohsian - from the sales staff and carpet selection to the installation and finally the resolution of the color problem.  I would recommend them to anyone looking to install carpeting.

My husband and I have been purchasing carpet and rugs from Nigohsian for more than 15 years.  They always fulfill our highest expectations of both quality of product and service.  Bill and Charlene are enjoyable to work with and take the time to discuss the details of all carpets and the benefits of each type.  All of their products including wall-to-wall, rugs and floor runners are of the highest quality.   Almost every bit of flooring in our home was purchased from them.   As far as I am concerned, they are the only carpet and rug dealer I will ever purchase from.  

The overall experience was terrific, from the time spent in the showroom to the actual installation. Staff arrived on time and prepared; no issues getting the job done...beautiful rug and I throughly enjoy it and I got a small rebate from the manufacturer too!

This is the third time I've bought wall-to-wall carpet from them. The first time, about 12 years ago in Brookline, it all went extremely well. I liked them; they were friendly and helpful and did a good job laying the carpet. The second time on Cape Cod the colours of the two pieces (it is a large room) didn't match, and it took them a number of tries to get it right. They did keep trying, however, and eventually it looked good. This time I bought a more expensive carpet, and they laid it beautifully again. The carpet is lovely, but they didn't put very good padding down underneath it, so it doesn't feel as nice and soft as it should, which is quite disappointing for such expensive carpet.

Everyone we worked with was very professional and helpful -- from helping us select the right carpet to installation. The carpet arrived in the time they told us and was installed very professionally. It looks beautiful! We even asked that our old carpet be moved to a room in the basement and the installers laid it down better than we expected.

We had initially gone to Home Depot, but the guy who did the measurement messed up and was a bit unpleasant - and they couldn't move quickly enough to fix the problem. We went over to Nigohsian and within 24 hours they had measured, given us an estimate (competitively priced with Home Depot) and were able to commit to getting the work done about a week faster. Very professional and pleasant to work with throughout. Understood what we were looking for and put something together quickly. The work was high-quality and done on-time. Highly recommend.

I visited many different carpet retailers and surfed the web before settling on Nigohsian. Nigohsian has the best selection and the lowest prices in the suburban Boston area. They post the prices of all their carpets in their showroom so that customers do not have to keep asking what the prices are. No one else carried the stair runner that I wanted. Karastan did not provide Nigohsian with a sample of the carpet; so, Nigohsian purchased a section of carpet at their own expense so that I could take it home and see how it looked in my house. This is what made the sale. Nigohsian's installers are friendly, take pride in their work, and do an excellent job. They work quietly and clean up after themselves. All in all a positive experience.