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DIRECT FEDERAL CREDIT UNION

About us

Direct Federal is a federally insured credit union located in Needham, MA. As a not-for-profit business, we reinvest our earnings back into the credit union. This means you benefit from our lower loan rates and higher deposit rates. Best of all, you can count on Direct to be the easiest, most dependable place to do business with.

Services we offer

Membership Benefits Beyond the great benefits of lower loan rates and higher savings rates, as a Direct Federal Credit Union member you’ll also receive these special benefits: Federally Insured deposits 20 free ATM transactions each month* with a Checking Account Free Web Banking services with Bill Pay Free online Wire Transfer with Member Checking account Free Direct Deposit service Free Bank-by-Mail Free e-Statements Free Priority Call Center service Free

Accepted Payment Methods

  • CreditCard
Reviews
3.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Showing 1-3 of 3 reviews
Laraine G.
Oct 2013
1.0
I called to reply to this latest offer of refinance and was told that there was no offer. It was part of a mass mailing. I have been a very good customer with no late payments ever. I do not understand how they conduct business. It was a complete misrepresentation on their part of at least 3 different offers to refinance my home.
They called me- I never went looking to refinance my mortgage in the first place.
Stay away from this credit union. They are terrible to do business with. The people at the bank are probably very nice but their policies and  misrepresentations of offers are a laughable mess. I cannot imagine how they could justify such behavior. Every business owner would cringe at the thought of acting like this to their customers and expecting loyalty in return.
I am going to be taking my business elsewhere. There are plenty of good banks who are better organized and do not misrepresent their mortgage offers.  I urge you to find a more reputable credit union who actually cares about their members- this is not the one.

Theophilus M.
Jun 2012
5.0
Yes, I recommend this pro
$5
The people are wonderful, and the service is great. I've been with them for years. They offer free checking. I give them A's for everything.

Deb V.
Sep 2007
5.0
Yes, I recommend this pro
My monthly payment is automatically deducted from my bank account. I would absolutely use their loan services again. Their customer service is outstanding, knowledgeable and pleasant. I do not wish to state the loan amount.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

DIRECT FEDERAL CREDIT UNION is currently rated 3.7 overall out of 5.

DIRECT FEDERAL CREDIT UNION accepts the following forms of payment: CreditCard

No, DIRECT FEDERAL CREDIT UNION does not offer free project estimates.

No, DIRECT FEDERAL CREDIT UNION does not offer eco-friendly accreditations.

No, DIRECT FEDERAL CREDIT UNION does not offer a senior discount.

No, DIRECT FEDERAL CREDIT UNION does not offer emergency services.

No, DIRECT FEDERAL CREDIT UNION does not offer warranties.