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Thompson Overhead Doors Inc
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door Repair,
About us
Thompson Overhead Doors has been a family owned and operated business since 1957. We specialize in what we know best, the sales, service and installation of garage doors and garage door openers. We have a fully staffed office during office hours and an answering service after hours to serve you. We have3-4 trucks on the road every day to take care of all your garage door needs. We do not use sub contractors and pay our employees by the hour, not the job. Quality is more important than quantity. Having been in the trades business since 1957, we can recommend another company to you if you're in need of a carpenter, roofer or siding company.
Business highlights
Emergency services offered
68 years of experience
Services we offer
Sales & installation of garage doors, garage door openers and accessories. We inspect, motors and related equipment for Residential and Commercial customers., repair and maintenance garage doors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.9153 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 1% | ||
| 2% | ||
| 1% |
Showing 1-25 of 153 reviews
Nancy S.
Dec 2020
None of the workers wear masks to protect clients and themselves from possible COVID exposure
Jenaire L.
Jul 2018
Great, no problem. We have the doors greased annually.
Response from Thompson Overhead Doors Inc
"Thanks [Member Name Removed]."
James C.
Jun 2018
Excellent. Scott showed up right on the promised time, quickly diagnosed the problem. Went ahead and fixed it. Efficient. And double checked to make sure everything was taken care of with that door.
Jonathan S.
Apr 2018
Wonderful work
Ben W.
Oct 2017
Good for cheap doors, but be careful with any upsell options. Their sales team stuck me with the wrong door. I asked for something durable, and got sold an expensive door with mismatched panels. They made me pay in full before installation, then after install, when I asked why they are mismatched, they told me it was my fault because I asked for something more durable than their standard steel door, and that they would never recommend this door to anyone. Then why did they sell it to me!?!? Their mistake, but they refuse to help solve it.
Response from Thompson Overhead Doors Inc
"We truly are very sorry you were unhappy with the design of the garage door panels. It's true we do not carry or offer the model doors you bought. We don't offer them because we have been told over the years that consumers have been displeased with vinyl doors. Based on your request for durable doors, we made our recommendations and provided you with 4 quotes for various other doors which you decided against. Upon your request for the vinyl doors, we obtained a quote from the manufacturer, quoted, ordered and installed them for you. These were the doors you decided were your best option so that your children could hit balls and pucks against the doors. After you alerted us to the configuration of the panels, we contacted the factory and explained that your were very unhappy. If there was an error we were prepared to make the correction at our expense. However, the factory maintains that the panels you have are the proper panels and are not mismatched. This the way the door is manufactured and offered to the consumer. There is no "correction" available because the door is as intended. That is the design. Since we've never sold the product before and have no experience with it, we had no way offering you any insight or information beyond the factory brochure. We only had the same information that you had. So we understand and am sorry you don't care for the panel design of your doors but we are installers and have no way to change the design of the door."
Kim P.
Sep 2017
Great! I would recommend.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking a moment to review us! We appreciate your positive feedback. Please do not hesitate to call us for any future garage door needs! -Julie Rose Office Manager"
Jenaire L.
Aug 2017
Great! Would use again.
Response from Thompson Overhead Doors Inc
"Hello Thank you for taking a minute to review Thompson Overhead Doors. We always appreciate customer feedback. Please do not hesitate to contact us again for any future garage repair or installation needs. Julie Rose Office Manager"
Richard L.
Aug 2017
One of the springs on my double car garage door broke and they were able to come out on the same day to temporarily fix it. They put on a clamp for immediate use and since we were going away in 2 days, they came back the next day and replaced both springs! They also inspected the door and made adjustments as needed. Can't speak about the price, since they were the only ones I called and were able to come over immediately.
Response from Thompson Overhead Doors Inc
"Hello Thank you for your review! We strive to provide excellent service to our customers. Please do not hesitate to call us for any future garage door needs. Julie Rose Office Manager"
Charles G.
Jul 2017
Very smooth
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking a moment to review us. We always appreciate the feedback. I hope you enjoy your new garage door openers. Please do not hesitate to contact us for any future garage door needs. Julie Rose Office Manager"
Richard T.
Jul 2017
They came as scheduled, two days after my call. They replaced both springs. The spring tension is now exactly correct so you can open/close manually with two fingers. Really excellent work.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking a moment to review us. We appreciate the feedback. I am happy to hear that your door is working properly and safely now. Please do not hesitate to contact us in the future for any garage door services. Julie Rose Office Manager"
Peter M.
Jun 2017
Excellent. We are very pleased with the new door. Much less noise, opens by Wifi, powder coated steel.
Response from Thompson Overhead Doors Inc
"Hello! Thank you for your glowing review. We are very happy that you are so pleased with your door! Please do not hesitate to refer us to friends and family and call us with any future garage door needs! - Julie Rose Office Manager"
Hugh J.
Feb 2017
I thought I had found a great company. The initial estimate and contract were done timely and professionally. What I needed was a wood replacement garage door like the one we had. I was told it would take about three weeks for it to arrive. Because it was wood, it would need to be primed and then given 2 coats of paint before being installed, and that was our responsibility, not the company's. So timing was important. It was late October at the time. Getting it say end of November would leave time to paint it and installed before it got too cold. I was very very explicit about this and the company also was clear that they would deliver it so the painting could happen BEFORE the door was installed b.y them, and I needed a good week to do that. However, I never heard back from the company. Not once with any update about the delay. Finally in mid-December, I called to see where the door was. I was told it had arrived a week earlier and they were going to call me to set an installation date around Christmas-time - I was to be put in the cue - hadn't even happened yet despite the long delay. I reminded them it needed to be painted first. There was a warm spell at the time - perfect to get the painting done before real winter set in. They refused to deliver the door in advance so I could paint it. As a result, I would get the the door end of December and then it would be too late to paint it due to cold temperatures. So I made it extremely clear this was unacceptable. We had a perfect time and temperature window to paint it and all they had to do was drop it off. Again they refused. I was adamant about how bad their service was - they promised me a garage door within about 3 weeks, and it took over 6 weeks, and they refused to expedite my order in spite of that. The cue was the cue. This from a small company with a good reputation. All I can say is that after some very unpleasant exchanges, the door was finally delivered promptly. As a result, I was able to get the 3 coats of paint on, and the company installed the door the day before Christmas. Just in time as they were not going to be available for a couple more weeks after that and we had no working garage door and here it was wintertime. The quality of the door and installation was excellent and the door has been working well. Then just this month - February 2017 - I get an email suggesting a tune up with a discount if done in February. I agreed to that and tried to set a date. Again, the company dropped off the face o the earth. After three emails back, I just gave up. So once more, terrible service. So sad.......
Response from Thompson Overhead Doors Inc
"You were provided with a reminder for annual maintenance from our master list as a courtesy. After scheduling you for 2 appointments which you would not confirm by email or phone, I was informed by our office manager that we should cease further contact with you because you were placed on our "Do NOT Go" list the previous year list due to your deviousness and extremely abusive phone calls and on line comments. You are sad...... Further comments or contact to our office will be considered by us as harassment."
Stefan K.
Jan 2017
Service was punctual and Installation went well overall. The only issues was that due to the small door size the handle/lock was off center which had not been communicated beforehand. Also some minor problem with the locking mechanism (holes for bolts were too low). They returned and fixed it.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking the time to review us. We appreciate all feedback. I am glad that we were able to assist in fixing the locking mechanism. Please do not hesitate to call us in the future for any garage repair needs. Julie Rose Office Manager"
James M.
Jan 2017
Service Technician Scott arrived at 2:30 p.m., the leading edge of his stated arrival window. He was effective, friendly, and quick. I thank him and Office Manager Julie. My only concern was over the fixed charge of $120.00 for "showing up." The amount seemed somewhat high for a relatively simple repair.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking the time to review us. Feedback is always helpful. I am glad you had a good experience with our service technician. Our service fee is a flat rate for travel and labor and it is standard in this industry. Please do not hesitate to contact us for any future garage repair or installation needs. Thank you Julie Rose Office Manager"
Carol L.
Dec 2016
I emailed 3 companies and Thompson was the only one to get back to me. They couldn't get a guy out for another week, but when he came he was prompt and delivered the happy news that he could repair the door AND had the replacement spring and hinges in his truck. 30 minutes later and only a couple of hundred dollars little poorer I was a happy camper. My only disappointment is that after explaining what it would cost to replace the door, which I need to do eventually, he never sent along the estimate that he said he would. But I will probably reach out to them when I need the work done.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking the time to review. I am glad we were able to service your door. We did email you out to quotes on November 4th around 10:45am. I have just resent them to you. Please do not hesitate to contact us for any future garage door needs. Thank you."
Gerald K.
Nov 2016
My experience with this company is nearly opposite of the rave reviews by other customers. In fact, it was one of the worst customer service experiences I have ever had with any company ever. When the technician came out to perform the contracted work, they replaced the wrong garage door opener – even though it was clearly listed on the estimate which opener should be replaced and which should be repaired. Once my wife realized the problem, she immediately called the office (twice) to report the problem and ask that the situation be rectified. She was told that someone would call her back to let her know how it would be resolved. No one ever did. A few hours later, the original technician returned to my house without warning, berating my wife for not telling him to replace the wrong garage door. The technician was aggressively angry to the point that my wife did not feel safe in our own home, again with no warning that he was coming. He switched the new garage door opener to the correct side. He replaced the one he had mistakenly taken down but left the old one in shambles and non-functional. I called the office to express my dismay at how this employee had treated my wife and the overall service I received. First, the office manager blamed my wife for telling him to install the wrong opener. Not only is this not true, indicated that the correct work was clearly indicated on the order I signed. She said that the technician does not have that information (even thought it was clearly listed on the receipt the tech gave my wife), and they usually “rely on the homeowner” to tell them which to install. Nowhere in any of my communication did they indicated I needed to do so, and they rescheduled the original appointment at the last minute (when I was home and could have told the tech the right one to install). The office manager did indicate, however, that the techs behavior was clearly unacceptable and not indicative of the way they do business. She said that she couldn’t deal with the situation at that moment, but promised a return call that afternoon with a proposal to help rectify the situation. That was over a week ago, and I’ve still heard nothing, despite calling back to the office in an attempt to follow up. I tried to give this company the benefit of the doubt, because I sensed they were dealing with some difficulties, but I’m done. I gave them multiple opportunities to make this situation right, and they have failed to do anything. I would give a serious second thought to using this company, despite all the glowing reviews. Not only did they not perform the work they were contracted to do (but took my money anyway), but they sent an angry man to my house without warning while my wife and children were home alone. If that’s not your idea of acceptable customer service from a company, you should consider looking elsewhere.
Response from Thompson Overhead Doors Inc
"It is true we had a tragic day on October 12th with a devastating accident en route to the **** residence. We lost our truck and our employee. We called and told the customer about it and apologized for the delay and promised to send a replacement technician as soon as possible. Our replacement technician with over 30 years experience was instructed by the homeowner which of the 2 garage door openers needed replacement so he could install the new one. It was installed that morning and demonstrated to her. Later that day, She called saying it was the wrong door and to please come back and move the new operator to the other door. We went back after hours that evening and uninstalled from 1 location and reinstalled in the other location at no charge. The customer was not truthful with her husband that she instructed us incorrectly. Mr. **** called the office. We explained the circumstances and waived the labor charges. This dispute should be a family one, not a public one with our company."
Maryanne R.
Aug 2016
I found choosing a garage door to be an overwhelming experience because there are so many choices with a wide range of prices and styles. Chris and Karen, the owners of Thompson Overhead Doors, made it easy for me to find a high quality door with great style at a reasonable price. Looks great on the house and the installation went off without a hitch! I highly recommend their company!
Meryl M.
Jul 2016
He was very fast to respond - it was a Monday morning, and my car was now stuck in my garage - came out right away, assessed and fixed the problems (it had come off its track in two places and the opener bent severely when we closed the door on something hard) at the same time at least to the point where it opens and closes safely. Said he'll email me quotes to repair the door further or just replace it outright. Very impressed with turnaround time and knowledge/skill level.
Response from Thompson Overhead Doors Inc
"Thank you so much for taking a moment to review us! Having your garage door break is not a good way to start your day. I am glad we were able to free your car. Please feel free to contact us for any future garage door needs. Julie Rose Office Manager"
Heather B.
Jun 2016
unknown
Response from Thompson Overhead Doors Inc
"Thank you for taking a moment to review us. We appreciate customer feedback. Please do not hesitate to contact us again for any garage door needs. Julie Rose Office Manager"
Akshay P.
May 2016
unknown
Response from Thompson Overhead Doors Inc
"Thank you for taking a moment to review us. We always appreciate feedback from our customers. Julie Rose Office Manager"
Tin L.
Apr 2016
Unfortunately I did not have a good experience with this provide because they repeated the same error without appropriate explanation.
Earlier last year I called them to replace a frayed cable and a safety sensor. The initial experience was great, just consistent with many of other positive reviews. The lady over the phone was courteous and provided me a date for the service. On the day of the service, the guy came over, performed the tasks with professionalism. I was pleased.
But in less than 4 month, the cable he replaced was frayed again, showing signs of wear and tear. I called them, asking them if this is normal. The owner stated that all the cables the provided has been processed to make it stronger..etc., and adding that "if there is a problem, you call us again" (and pay us again) and "that's the way to go". He also stated that their service is warranted for 30 days and refused any discount for any service his guy could not appropriately address.
I didn't like his explanation but decided to given them another chance because the guy seemed to be pretty good at fixing garage door. So I called them and set up another day. The guy came over and looked at the cable. He felt that it was due to the drums so he replaced them, saying that should take of it.
But in 3 months, the same cable problem occurred...sigh...it was just replaced by the guy....I figure that if I call them again the owner will give the same response "if there is a problem, call us (and hence pay us) again". Why would I pay you for NOT solving a problem but costing me extra $150?
Earlier last year I called them to replace a frayed cable and a safety sensor. The initial experience was great, just consistent with many of other positive reviews. The lady over the phone was courteous and provided me a date for the service. On the day of the service, the guy came over, performed the tasks with professionalism. I was pleased.
But in less than 4 month, the cable he replaced was frayed again, showing signs of wear and tear. I called them, asking them if this is normal. The owner stated that all the cables the provided has been processed to make it stronger..etc., and adding that "if there is a problem, you call us again" (and pay us again) and "that's the way to go". He also stated that their service is warranted for 30 days and refused any discount for any service his guy could not appropriately address.
I didn't like his explanation but decided to given them another chance because the guy seemed to be pretty good at fixing garage door. So I called them and set up another day. The guy came over and looked at the cable. He felt that it was due to the drums so he replaced them, saying that should take of it.
But in 3 months, the same cable problem occurred...sigh...it was just replaced by the guy....I figure that if I call them again the owner will give the same response "if there is a problem, call us (and hence pay us) again". Why would I pay you for NOT solving a problem but costing me extra $150?
Response from Thompson Overhead Doors Inc
"As the owner, I don't recall having this conversation. I do have the service records though. In early April of 2014, we repaired a garage door opener problem on the right door and a freyed cable on the left door. We also oiled and adjusted both doors at that time. We didn't hear from the customer until late November of 2014. At that time we went back and replaced a cable on the right door. Not the same door or the same cable. We did not replace the drums, but did recommend replacing the sheaves that the cables go on to help prevent this from happening in the future. She had us replace them at that time. Or is very common for moving parts to wear out on older garage doors. We have not heard from her since that service call almost a year and a half ago. I feel this review is not accurate at all and find it odd that she is placing it over 2 years after our first visit."
Jennifer B.
Apr 2016
unknown
Response from Thompson Overhead Doors Inc
"It was a pleasure doing business with you and thank you very much for the nice review."
Cathi L.
Apr 2016
The company was very easy to deal with and the turn around time (sending in deposit/signed contract to the installation of the doors) was quicker than I thought. The job took less than a full day to remove the old wooden garage doors/tracks and to reinstall new doors/tracks. Everything was hauled away and there was no mess at all.
The installer was friendly and even installed some much larger bolts (I had used screws) to firmly secure some wood planks that ran across the ceiling that the garage door tracks had to be attached to. They had become unattached and I tried to reattach them but they were still a bit loose. He did a much better job than I did and at no extra cost. He also had no idea until he showed up.
Overall, a positive experience!
Response from Thompson Overhead Doors Inc
"Thank you for your business [Member Name Removed]. I'm glad your experience was a pleasant one. We realize that dealing with contractors can be a little daunting so try to be as efficient and accommodating as possible."
William S.
Mar 2016
We had preventive maintenance performed on our single garage door using an Angie's List deal. The offer included roller replacement and labor. The crew inspected and also replaced the springs, a pulley and safety cable. The price was a little higher than I expected for the parts but they worked quickly and efficiently. They arrived early for the appointment which was appreciated. The only disappointment was they do not service Genie openers (they service and install LiftMaster openers) and were unable to replace a burnt relay for the opener light. Therefore another service provider would be needed for that repair. Overall a smooth experience and we would definitely recommend and use them again.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking time to write a review on us. We would like to thank you for your purchase of our special as well. It is great to hear that you had a pleasant experience with our technicians and your appointment. I am glad we were able to help out on some of your repair issues. As the technicians explained, we do not work on Genie operators and I apologize that we are unable to help you with that problem. Please do not hesitate to call us again for any future garage door needs. Thank you, Julie Rose Office Manager"
Carolyn F.
Mar 2016
The person taking my call in the office was polite and courteous. I was pleasantly surprised that i called on Thursday and was able to get an appointment for Friday. The gentleman that arrived was professional, succinct and completed the repair in less than 1 hour.He explained what needed to be done and what he thought should be done in addition to avoid future problems with the garage door. I would definitely recommend this company to friends and family.
Response from Thompson Overhead Doors Inc
"Hi Thank you for taking the time to give us a great review. We very much appreciate our customers feedback. I am glad that your service experience with us was one that you would recommend out. Please do not hesitate to contact us again in the future for any garage repair needs. Thank you Julie Rose Office Manager"
Licensing
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FAQ
Thompson Overhead Doors Inc is currently rated 4.9 overall out of 5.
Yes, Thompson Overhead Doors Inc offers free project estimates.
No, Thompson Overhead Doors Inc does not offer eco-friendly accreditations.
No, Thompson Overhead Doors Inc does not offer a senior discount.
Yes, Thompson Overhead Doors Inc offers emergency services.
No, Thompson Overhead Doors Inc does not offer warranties.