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Dover Rug & Home

Founded 1910 • With Angi since December 2012

5.0

(6) Verified Reviews

Business Details

Phone Number

Address

721 Worcester St.

Natick, MA 01760

Description

The recipient of the “Best of Boston Home 2011” award, Dover Rug & Home has been designing, weaving and importing fine, hand-knotted rugs and carpeting from around the world for three generations. From its humble beginnings in a small showroom in Dover, MA to its new state-of-the-art 36,000 square foot showroom and Squash & Fitness facility in Natick, MA, Dover Rug & Home offers the finest rugs, carpets and flooring options in New England. Additionally, the company provides repair and restoration services, cleaning, installation, free pick-up and delivery, a life-time trade-in guarantee on all hand-knotted rugs and in-home rug trial with no obligation to purchase....

Verified Reviews

A few reviews for this pro...
5.0

05/24/2017


Chet M.

Appointments to do the work were kept and timely. Excellent reinstall. Very professional and installed new padding under the runners.

Description of Work
Called to have stair runner wool carpet removed from two flights of stairs with landings on each flight during construction, cleaned and reinstalled.

Category carpet installation

5.0

01/18/2017


James B.

Advised right off it would take a couple of weeks, and it was done in a very reasonable amount of time.

Description of Work
Rug edge repair

Category carpet installation

5.0

07/22/2016


Theresa S.

Description of Work
.

Category oriental rug cleaning

5.0

06/11/2014


Jim N.

See above

Description of Work
I am a designer and used Dover Rug for a large client purchase (whole house). They were a huge help in choosing the carpets, then brought them to the house (under construction so they had to deal with less than desirable conditions), and then delivered them and set them up when we needed them to. I haven't experienced such wonderful customer service in a long time and I deal with many vendors. I would recommend them a million times over. Sachin is a great contact there!

Category carpet installation

5.0

02/03/2014


John O.

They are obviously very high end and capable. Price seems to be reasonable if not the best you could find. Great selection.

Description of Work
Bought an area rug from them for a fair price.

Category carpet installation

Service Provider Response

We appreciate your honest and sincere review, we depend on such feed back to improve and continue to provide best service, value and excellence to our customers. In the age of un regulated social media and cyber communication occasionally businesses are victimized by false reviews and accusations. Angie's list is a responsible and a credible source for consumers and businesses to help each other to evaluate and conduct business. Once again Many Thanks for your positive review and we look forward to serving you in future.
5.0

12/03/2012


LISA K.

OreWe have a oriental carpet that was messed several times by dogs and smelled awfully. We contacted many rug stores about cleaning and we felt that Dover was very thoughtful in the way they would approach the rug. They also were honest that urine stains were very difficult to eliminate completely. They stated that they would do their best and would allow the carpet to soak overnight as well as air dry. They agreed to have the whole process completed in a two week time frame. As far as we could tell, they did what they were supposed to. The rug small is just about eliminated...we have to wait for the warm humid days to determine if it is completely gone. We were very pleased with their work.

Description of Work
oriental area rug cleaning

Category carpet installation

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    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
    Senior Discount
    5%
    Warranties
    Ask For Details.

    Services Offered

    Dover Rug & Home offers responsive, truly individualized service, in-home rug trial at no obligation (try it before you buy it), lifetime trade-in guarantee on hand-knotted rugs, free in-home consultation and the best value with a "lowest price" guarantee. Our services include, repair and restoration, cleaning, installation and free pick-up and delivery.

    Services Not Offered

    Ceramic Tiles

    Frequently Asked Questions & Answers about Dover Rug & Home

    How is Dover Rug & Home overall rated?

    Dover Rug & Home is currently rated 5 overall out of 5.

    What days are Dover Rug & Home open?

    Dover Rug & Home is open:

    Sunday: 12:00 PM - 5:00 PM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 6:00 PM

    What payment options does Dover Rug & Home provide

    Dover Rug & Home accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

    Does Dover Rug & Home offer free estimates?

    Yes, Dover Rug & Home offers free project estimates.

    Does Dover Rug & Home offer eco-friendly accreditations?

    No, Dover Rug & Home does not offer eco-friendly accreditations.

    Does Dover Rug & Home offer a senior discount?

    No, Dover Rug & Home does not offer a senior discount.

    Are warranties offered by Dover Rug & Home?

    No, Dover Rug & Home does not offer warranties.

    What services does Dover Rug & Home offer?

    Dover Rug & Home offers the following services: Dover Rug & Home offers responsive, truly individualized service, in-home rug trial at no obligation (try it before you buy it), lifetime trade-in guarantee on hand-knotted rugs, free in-home consultation and the best value with a "lowest price" guarantee. Our services include, repair and restoration, cleaning, installation and free pick-up and delivery.

    Are there any services Dover Rug & Home does not offer?

    Ceramic Tiles