Coan Inc

While I initially thought of Coan as just a place to order fuel oil, they've since done tune-ups, emergency repairs (bad air vent, new burner tip) and installed a new AC condensing unit at a fraction of a cost of one of the better know guys who came up with a much higher quote. I even had one guy show up in a pickup truck with a jerry can of fuel oil on a Sunday afternoon once, just to get me through until they could get the delivery truck to me on a Monday. I think I've been with them at least 15 years.

I have used COAN for 25 years and have always found them to be most professional and always quickly responsive to my needs--even after hours. I would highly recommend them.

Excellent service. Great service folks and quick responses

Excellent. Everyone is pleasant, kind and professional. Best customer service. I've been a customer for 25 years!

Towards the end of March, we did not need oil, but Coan made a late delivery anyway. We had enough oil in our tank to last through the remaining cold days, but we received a delivery that cost us an incredible $1083. We did not need it, and we did not want it. We would have never accepted delivery if we had been informed of the price. We would have rather frozen than have paid such an exorbitant price for oil. I know prices are high, but when the cost of oil jumps up to ridiculous levels, a courtesy call would have been appreciated. That way we could have refused delivery. However, now we are stuck with an inordinate oil bill for oil we did not need or want, and we are very upset and unhappy with Coan. We have been customers for over fifty years and never expected to be taken advantage of this way. Sincerely, Peter Allen

Oil delivery has been without problems; it is automatic and I don't need to think about it. Maintenance is professionally done. There is typically a long wait to schedule annual maintenance which pushes off the date substantially each year. On the other hand, if there is a problem, they have been very responsive.

It went well. I was just disappointed that coil failed so shortly after system was serviced. I question whether a more proactive inspection/review at service time would have detected the coil failure.

Excellent, as always - COAN has serviced this home for many, many years

I have used Coan Oil for over 40 years. An outstanding company. Very responsive if there are issues. Reasonably priced. Recently had them replace my air conditioning . They did an excellent job. Highly recommend them.

It went well. My tank never ran out, nor was it filled too soon. The people who maintain the furnace are pleasant and professional. The few times I have called for emergency service, someone was there within a reasonable time to deal with the problem.

Always the best, professional and reliable

It was excellent as I am a fifty year customer

They installed the water heating system in my house and the system was having problems. Called at night and they said to call in the morning , called in the morning and they said since the account was opened with previous owner they can not come and fix it - and that they are not taking new clients - very cold and unprofessional

I recently had Coan Oil replaced my entire heating/ hot water system. I wanted to express how extremely satisfied I was with not only the price, but quality + NEATNESS of the installation (perfectly soldered every connection!! No shortcuts). Installation was done by professional and courteous technicians, and right on schedule. I am an electrical contractor with 30+ years in trades, and know exactly what quality and pride in workmanship looks like. Want to thank the entire staff at Coan Oil for a 10 star installation, honestly, + for the 16 yrs of great service and oil delivery. Thanks again, Steve Scalzi.

excellent professional and timely we have been Coan customers for over 20 years they have replaced our oil tank/hot water heater and are very responsive to our needs highly recommend them

Fuel delivery and maintenance are seamless so I don't need to worry at all. Whenever there may be an issue with the AC units (which is not often) then are very responsive and professional.

All work thorough, neat and completed without any follow up problems.

It went very well. the work was done timely and professionally.

We are a Coan oil customer with a regular service contract. While the water heater was not covered under the contract, the service was timely and efficient. The installation crew was pleasant and hard working. The water heater contract call for payment in 4 installments. We are pleased with the product and the installation.

Installation of the replacement tank went extremely well, as did the the installation of the current tank 25 years ago. Coan, Inc has installed, maintained, and fueled two oil heating systems since the 1970s. Coan built a 50-year relationship by providing the highest quality parts and service available at an acceptable cost premium.

From the beginning the signs were bad. The rep was a no call/no show for our appointment (which I left work for) and then I had to call the office to get him over for the quote. In the home he was polite and had some good ideas. Said I would get a quote in a week. No quote ever sent. I followed up over a week later and my name wasn’t even in their system. The rep then told me he would get me a quote by the end of the week. Again, no quote. I called again and again I am not in their system. I expressed my frustration and said that I was not going to beg them to pay $15k + for an AC and didn’t understand what the problem was, at which the secretary rudely hung up on me. Maybe they are too busy for their own good, or maybe they are not interested in customer service. Either way, I was not pleased. Plenty of other responsive and professional AC folks out there.

Perfect. Very efficient and reasonable price.

The new tank installation went perfectly - they were punctual, clean, and experienced. The project was inspected by the town without any issues. Regarding other services, I trust them and find them very responsive on the rare occasion that there is an issue with the heating system. The only area they could improve on is when I am looking for an upgrade such as the new tank - when I leave sales with a detailed message stating I want a price on an item, they could leave a more informative message than call me back. In all the important matters, they have been a great company to work with.