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AW Puma Construction & Remodeling LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
A.W. Puma Construction is a company founded on the principles of quality and integrity. We pride ourselves on being able to provide personable service and quality craftsmanship. A.W. Puma is also proud to offer full service restoration services (WATER,SMOKE & FIRE damage). Have an INSURANCE CLAIM? We will work with you and your INSURANCE company to make sure that all the necessary repairs are completed, so that your home is back to normal in no time. Locations at 160 Speen St, Suite 309 Framingham, Massachusetts and 1 Tara Blvd, Suite 200 Nashua, New Hampshire
Business highlights
Emergency services offered
15 years of experience
Services we offer
Carpentry & Remodeling - Bathroom, Doors, Kitchen & Basement. Replacement Windows, Siding & Decks.Water & Smoke Damage.Mold Remediation, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 6% | ||
| 7% | ||
| 6% | ||
| 2% |
Showing 1-25 of 140 reviews
Bret A.
May 2024
A.W. Puma Restoration & Remodeling transformed our kitchen beautifully. The process was smooth and professional from start to finish. Highly recommend!
Antony S.
Feb 2023
The guys did an excellent job renovating our office space. They worked faster and more effectively than we thought considering the fact that we had to use the offices while they were working. They were very professional and got along well with our staff.
Jerry P.
Dec 2022
They were a pleasure to have around. Being first time home buyers and never having remodeled before, this was a big decision for us. We really had no idea where to start. They were able to help us locate materials. Subcontractors were also very polite and helpful.
Smith J.
Dec 2022
They were professional from the minute they entered our home. A large tree came through the roof of our split-level home during a rain storm. The kitchen and living space became flooded. The crew made the mess liveable. They worked around our schedule so we could relocate during major renovations. Our house was clean and orderly during the process.
Rob G.
Dec 2022
Found them online. They re-sided our house which was was old cedar shakes that had been last done 20 plus years ago. Glad we had them do the work and happy with our new siding.
Katherine F.
Aug 2022
We have done multiple projects with Albert and his team. Each project was completed within expectations and we are very pleased with the results. The quality of the work was very good and Albert is always responsive if there are any issues that need to be discussed and/or resolved. Pricing is competitive and we were able to get our projects scheduled at times that worked for us.
Bryan T.
Jul 2022
We contracted AW Puma for a complete kitchen and living room remodel. We bought our home last year and it was quite dated (1970) with very closed off rooms. We had a vision to create more of an open concept and update the majority of our first floor. This remodel was a little more complicated since we also wanted to remove a couple walls and a closet, which presented its own issues that required several recessed beams. AW Puma took care of everything from demolition to engineering, flooring, cabinets, electrical, plumbing, etc. Overall, we were very happy with the final product. Albert communicated regularly throughout the process and we were typically on the same page. When any issues or problems arose, Albert took care of them quickly and appropriately. I would recommend AW Puma to anyone who is looking for any sort of remodel.
Kyle M.
Jul 2022
While Albert and his team at AW Puma have a solid team of employees that can do high quality work, the project management and tiling was so abysmal I cannot possibly recommend working with him. If you want some of the worst project management and communication coupled with a shower that will inevitably leak and crumble - look no further. However, if you value your time and are looking for professionalism, do yourself a favor and skip getting a quote from this company. Our simple 50 square foot bathroom remodel took over a year to complete and featured a disastrous hack job tiler and miserable communication. Tiles were completely cracked and the waterproofing was far below industry standards. In addition to seemingly being committed to creating a mold sandwich shower, the project was fervently mismanaged to make sure it was as delayed as possible. Moreover, Albert and his assistant Natalia attempted to ghost us until they were threatened with legal action. The money we were supposed to be reimbursed for returned materials and work that was quoted and never done was never seen, but the problems with this company go well beyond just ripping you off like every other contractor: the tiler is a hack and the team is incapable of planning and communicating.
Response from AW Puma Construction & Remodeling LLC
"Hello [Member Name Removed]: We respect every client's right to leave an honest review, whether positive or negative. What we do not respect is you writing a review that is intentionally untruthful and lacking numerous facts. Everything started and progressed smoothly up until the tile stage of the project. Our company utilizes a network of tilers that we have been working with for years. At some point in the preparatory stage of the shower area (cement board, waterproofing, shower pan, etc), the client had some concerns with the tile work being done. Our tiling team immediately began correcting their concerns. At this stage only the preparatory work was done; no tile was laid on the walls yet. Upon the client request, we removed and began rebuilding the shower pan using the method the client requested. [Member Name Removed]'s , [Member Name Removed], who we dealt with intermittently ([Member Name Removed] was the main point of contact), said he had gone up to the speak with the tile guy. [Member Name Removed]s claim at that time was that the tile guy became aggressive and [Member Name Removed] was not comfortable having him back in the home. Although [Contractor Name Removed] did not agree with [Member Name Removed] and our tiler refutes this claim, we offered [Member Name Removed] and [Member Name Removed] to bring another tiler in to complete the shower. They said they were going to have their tiler come in which we were ultimately ok with and allowed them to do. If there are complaints on a leaking shower pan, cracked tiles, waterproofing issues, or anything related directly to the tiling work, then [Member Name Removed] and [Member Name Removed] should be calling their tiler back. This is someone that is not affiliated with us and that we had no involvement of bringing into do this portion of the work. Finally, to touch on [Member Name Removed]’s assertion of the project taking one year, that is simply not the case. There were definitely some delays that had to do with waiting for their tiling subcontractor being able to begin the tile (6-8 weeks pause until their guy could start), as well as having to wait for the glass to get measured and made (which could only be done after the shower was installed since it was custom glass). There was never any intention to ghost [Member Name Removed] or his project, especially since there was a balance due for when the project was completed; this is how all of our project payments are setup, with payments at the end once the project is complete. Ultimately, if the client has or had any issues regarding the work, payments, or anything for that matter, they could have or could always reach out to us. No attempt was made by [Member Name Removed] or [Member Name Removed] to discuss any of these aforementioned issues before posting their inaccurate review. If there is anything we can reasonably do, they can feel free to reach out to us."
Stephen D.
May 2022
Needed to move a bathroom and remodel it. AW Puma was responsive on the initial contact and quote and did a great job answering questions. Initial quote was competitive and detailed with line items which I liked. The project started a little bit late, but it was not significant and in covid times that is probably expected. All fine so far. I was told the project would take a few months because of the scale of what we were doing, it ended up going 5 months over the quoted time. I think it's reasonable to say that a couple of months of that was due to covid shipping delays and such. The additional 3 months is more due to scheduling. It seemed like they were juggling jobs so I had to follow up a lot to get people out. After the project was completed, I noticed roof leaks around where they had installed or moved vents for the roof. I messaged to alert them and ask them to come out. They said they would take care of it and I never heard from them again. So I am hiring someone else to do that work since water leaking in through my roof is a problem.
Alex V.
Jun 2021
We found this company on a local community page while we were soliciting bids for our project. They answered the phone right away and came out within a couple of days to look at our projects. One of the main reasons we hired them was because they were a local company and had a good reputation. We are glad we selected them though. One of our biggest concerns was cleanliness as we are both very allergic to dust. They did an excellent job cleaning at the end of the day and keeping things clean throughout the day. Beautiful job inside and out. I look forward to working with them again.
Brandon D.
Mar 2021
I had them build a small sunroom on back of house. We had an old deck falling apart on the back of the house. We decided to have it removed and then build a small three season space that we could enjoy for the colder months. The bathroom needed some TLC and was potentially even original or semi-original. They took care of everything from permitting to finishing. My wife and I are ecstatic with how things turned out and would work with them again.
Amanda N.
Mar 2021
Overall, the work is what we want, but there were a lot of little things along the way that drove me nuts, especially for the amount of money we were paying them. There was often paint on the (brand new floors) that we ended up having to scrape up when it was done, small holes that were left in places we normally we wouldn't see, pencil marks on the wall, etc. Just little things that when you're giving a company $40k+, you expect to be done better.
Josue G.
Mar 2021
They remodeled my older kitchen. It was small, not quite outdated but we did not like the style. Guys were easy to work with and talk to. We worked with a local cabinet shop that recommended Albert. Happy with our new kitchen and would work with them again when we have other projects around the house.
Joseph Z.
Feb 2021
I have known Albert for quite some time and had various issues at my property here. I called and explained the situation and he came out the same day to assess. We had some serious leaking between the shared kitchen and bathroom wall which went extended to the basement. They redid areas of the kitchen, bathroom and basement.
Kayla M.
Dec 2020
Needed our basement built out. It was an old sem finished basement that needed a lot of TLC. They took it to the studs and started from scratch. Added a full bath and the rest became living space. Albert and company did a great job. Would recommend them to anybody looking for a reliable contractor.
Peter A.
Dec 2020
In December 2019, a contract was signed with Albert Puma to reconstruct two bathrooms that were back to back. The work was scheduled to start on January 14, 2020 and to be “substantially complete” on March 10, 2020. In the language of our contract Mr. Puma was responsible for “completing the work as described, in a timely and workmanlike manner.” Mr. Puma did neither. During the course of the engagement: • Mr. Puma never was on site to supervise construction • Mr. Puma failed to provide an accurate schedule after “delays” were encountered • Mr. Puma failed to maintain a neat and “safe” workplace • Mr. Puma’s subcontractors were not scheduled and appeared “ad hoc” working evenings and weekends
Response from AW Puma Construction & Remodeling LLC
"While we respect Mr. [Member Name Removed]’s right to share his opinion, he has left out some important key details. The client was well aware and informed that their town did not have a plumbing inspector to perform said inspections. We called numerous times and the client even called himself as he did not believe us. After over 5 weeks we were finally able to secure an inspection on the plumbing. Right after this we were shut down as the state prohibited any construction during this time period. We shared this with our client who was not happy (understandably) and told them we would not overstep the state’s mandate. The client had another working bathroom during the entire time which was not part of the renovation project. They continuously insisted on us overstepping the guidelines stating, “our bathrooms are essential to us”. While we understand this was a frustrating time, we did do what we could to pick back up and recalibrate given the multiple month shut down. The client clearly did not respect the safety of our workers or themselves during this time."
Charles O.
Dec 2020
This was our first remodel where we replaced everything in our bathroom in our main living space within our condo. We brought four contractors out for bids and found Albert's price to be amongst the most competitive but what we liked was that he was well organized and quick to respond both leading up to signing his proposal but also throughout the project. We are pleased with the finished product and have received many compliments on the bathroom. We would definitely consider hiring Albert again if/when we remodel our other bathroom.
John G.
Nov 2020
They were on site for two days to replace three windows with new Anderson windows. The two carpenters were very professional. Albert stopped by on two occasions two oversee the work. Everything looks great, and the work exceeded my expectations. Thank you.
Brittany C.
Nov 2020
They’re good guys. They did great, quality work. It was a pleasure having them in my home and I enjoyed working with them. Will call them again if and when I need anything.
Nancy D.
Nov 2020
I recently completed a full remodel of our bathroom with A.W. Puma Restoration and Remodeling. Not only did they meet my expectations, they went above and beyond and exceeded them. From the discussions of the design process through construction and follow-up, A.W. demonstrated the expertise, customer service and professionalism that impressed me so much that I felt the need to write this review. It is clear that the purpose of A.W. Puma Restoration & Remodeling is to surpass their client’s satisfaction and they put in the time, effort, and energy to ensure that they accomplish this goal.
Olivia H.
Oct 2020
Very happy with the work they did on the home. There were a lot of odds and end type items and namely one larger project; remodeling the kitchen. The team did good work and I could not ask for anything more. Everyone, from the subcontractors, to the cabinet shop, to Puma's team was fantastic.
Mellissa H.
Oct 2020
Upon reading all the other positive reviews, I wish I had a similar experience. Unfortunately, it's just not the case. My irrigation company accidentally started a small house fire (long story- aluminum siding, wood frame, pipe soldering) that was quickly extinguished by my local fire dept. I had damage to an exterior corner, 2 interior 1st floor rooms, and the basement. Albert seemed like a nice guy, and was the most responsive contractor I was able to find for a job that was estimated by the insurance company to be a little more than $12K in damage. However, once I signed the contract the level of responsiveness dwindled dramatically. There were quite a few times where I didn't know until the day of (or until I heard someone at my door) that folks would be showing up at my house. We have a young toddler and two cats that are a flight risk, so it takes a bit of preparation to have the house ready for workers coming in and out. They did decent work on the exterior of the house and the two first floor rooms. Not very thorough clean up job on the work, but otherwise no complaints. However, the basement damage impacted an old improperly plumbed shower that we wanted to convert into a closet. During this endeavor I explained that the floor drain for this shower we inherited had a history of backing up during excessive rain, which is part of the reason we wanted it covered. They sealed the drain, installed flooring, and made a good looking closet. Then Albert became responsive again asking for the final installment of pay. He came by to do a walk through as guys were finishing up work. We still didn't have a door on the closet as I had requested, nor did I have a final itemized invoice that I could submit to the insurance company. He said, "Oh it's a special size door, we've ordered it but it will take 2 weeks to get here. I'll set a reminder on my phone to send you that invoice." Shame on me for giving him the final payment before I received the door or the invoice. He was last in my house in January. February came, no response after I reached out. March (and COVID) came, no response after I reached out a couple of times that month. April came... no door... no itemized invoice for insurance, and the floor they had sealed started leaking and mold was growing on the newly installed walls. Albert finally got back to me on April 25th when I emailed him pictures of the mold. He said he could send guys out to tear up the basement floor/closet work and check where the leak is coming from, but if it was a leak in the foundation or another cause I'd have to again pay for them to re-do the work. I do not know of any contractor that finds mistakes in their own work. Especially after the fact. I felt like I was duped. Would not do business with them again.
Response from AW Puma Construction & Remodeling LLC
"We definitely appreciate your feedback, [Member Name Removed]. As far as the more critical complaint about the leak, we did offer to come out and repair the area in question. We never heard back from you. You did not allow us to even remove the floor on the grounds that "[you] do not know of any contractor that finds mistakes in their own work". We even sent another followup email when we did not hear back from her. A.W. Puma stands by all work we perform."
Andrew V.
Aug 2020
We had Albert and the guys do several projects for us, some big projects and some smaller in scale. They renovated our kitchen and built us a sunroom. Communication was nothing short of superb. Everybody on his team was pleasant to deal with. Could not ask for anything more. Will call them in the future and recommend them for any remodeling projects you have.
Robert D.
May 2020
Albert and his team are the absolute best! My wife and I just bought a house with a hideous bathroom. We had a comparatively low budget in mind, and Albert was the only one willing to compromise to meet our needs. And the work we got for the money FAR exceeded our expectations. We have our dream bathroom now, after what amounted to just a few days of labor. He handled everything from the initial quote, to client customization, to the finished product with complete professionalism. Not to mention, this was all during a time where the entire world was at a standstill due to Corona. Yet, he was willing to come out to help us out (with proper precautions and safety measures taken, of course). He is also military-friendly. I was overseas throughout the entire process, and he was patient and handled a lack of proper communication very well. I 100% recommend A.W. Puma to anyone.
NIKOLAS G.
Apr 2020
Excellently. They went above and beyond especially during such an unsettling time (Covid). Recommend highly.
Response from AW Puma Construction & Remodeling LLC
"Thanks, [Member Name Removed]! We appreciate the awesome review. Glad we could be a part of your project."
Licensing
State Contractor License Requirements
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FAQ
AW Puma Construction & Remodeling LLC is currently rated 4.5 overall out of 5.
AW Puma Construction & Remodeling LLC accepts the following forms of payment: CreditCard
Yes, AW Puma Construction & Remodeling LLC offers free project estimates.
No, AW Puma Construction & Remodeling LLC does not offer eco-friendly accreditations.
No, AW Puma Construction & Remodeling LLC does not offer a senior discount.
Yes, AW Puma Construction & Remodeling LLC offers emergency services.
No, AW Puma Construction & Remodeling LLC does not offer warranties.