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New England Ductless Inc

4.9

(11) Verified Reviews

Founded 2015 • With Angi since December 2015

Awards and Badges

Angi Super Service Award badge
Super Service
Award 2020

Business Highlights

Family Owned & OperatedFamily Owned & Operated
Emergency Services OfferedEmergency Services Offered
Eco FriendlyEco Friendly
Wears MaskWears Mask
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM

Company Contact

Pleasant St

Milton, MA 02186

COVID-19 Update
We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
Newton Single Family Home Installation

Newton Single Family Home Installation

HVAC Companies202002456
Installation of a new high efficiency heating & cooling system in a 1930s home in Newton, MA.

Description

New England Ductless installs zoned comfort solutions for your home or business. We specialize in ductless mini-split installations from Mitsubishi Electric and we're working to bring high efficiency comfort to every room in your home. Our heat pump installations are second to none and all of our installations come with a whole-house cleaning at the end of the job....

Verified Reviews

4.9

(11) Verified Reviews

Ratings Distribution

5

10

4

0

3

0

2

1

1

0

Rating Details

Price

4.8

Professionalism

5.0

Punctuality

5.0

Quality

5.0

Responsiveness

4.9

Read reviews by category

HVAC Companies (11)
Showing 1-10 of 11 reviews
5.0

08/15/2020

New England Ductless was great - very professional, organized and everyone I dealt with was nice and easy to work with. And the A/C's are amazing!

Description of Work
Planning and Installing 5 Ductless Mini-splits

Category heating & air conditioning/hvac

Cost $25,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 08/14/2020

Service Provider Response

Thank you for the review and feedback! We appreciate your business.
5.0

04/17/2020

Renato and Chris did a great job on my house -- attention to detail, thoughtful design, careful work, good communication with the homeowner, protecting the furnishings, and cleaning up as they went. And they're a pleasure to work with I have no hesitation in recommending N E Ductless for mini-split installation.

Description of Work
Mini-split heat pump system installation

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/17/2020

5.0

02/07/2020

We installed heat pumps in our upstairs rental apartment. It had been electric baseboard heating, very expensive to operate. New England Ductless came out and advised us on what units we should get, a large one in the living room and smaller ones in each bedroom. The installation went great. The installers Carlos and Alvardo were very professional and polite. But the back office was very accommoda...

Description of Work
Heat Pumps Installed

Category heating & air conditioning/hvac

Cost $11,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/22/2020

Service Provider Response

Hi [Member Name Removed], Thank you for taking the time to share your experience, we appreciate your feedback. Kind Regards, The Team at New England Ductless
5.0

08/06/2019

Sammy and Carlos did an excellent job installing a complicated, 6 zone system in our small cape house over the course of five days. They were very conscientious, making sure to communicate with us what they were doing and went out of their way to make sure to answer all of our questions. Highly recommended.

Description of Work
6 zone mini split system

Category heating & air conditioning/hvac

Cost $22,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/29/2019

Service Provider Response

Hi [Member Name Removed], Thank you for taking the time to review your experience with our team, it was a pleasure working for you. Kind Regards, New England Ductless
2.0

05/31/2019

I did not hire New England Ductless - I only received a quote. This quote was astronomical. More than 2k over what others have quoted me. I priced everything out before I received the quote, even researched what friends have paid for the same and larger installations in the Boston area. The quote I was given made no sense, honestly. I will say the staff I interacted with were very professional, pr...

Description of Work
Quote for a one-zone mini split AC

Category heating & air conditioning/hvac

Work Completed On 05/31/2019

Service Provider Response

Hi Kristina, Thank you for taking the time to review your experience with the quoting process. We are sorry that we did not meet your expectations related to pricing. Sometimes other quotes are not apples to apples (equipment, warranty length, etc) so we would have been happy to review and see to help you determine best fit! We hope you found a great company for your installation. Kind Regards, Ne...
5.0

10/22/2018

The representatives of New England Ductless were excellent in every respect. They were skilled, efficient, kind, patient, and helpful. They clearly were experienced and knowledgeable, and they helped with some issues outside the job itself—got rid of a nest of hornets; removed an old heavy air conditioner from a window; cleaned up thoroughly each day. The system they installed works well and is ea...

Description of Work
Installation of mini-splits for cooling of house

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/18/2018

Service Provider Response

Hi [Member Name Removed], Thank you for taking the time to review your experience with our team. We are so pleased to hear that everything went well (even the nest of hornets!). Stay warm this winter and cool this summer! Kind Regards, Alyx New England Ductless
5.0

07/17/2018

I called New England Ductless to install a new unit in my sunroom, which was too hot in the summer and too cold in the winter. They were awesome to work with! The prices were in-line with the other companies that I spoke with, but the knowledge of the actual equipment and what it could/could not do was far superior.

Description of Work
Install an AC unit

Category heating & air conditioning/hvac

Cost $4,500

Services Performed? Yes

Hire Again? Yes

Work Completed On 09/19/2017

Service Provider Response

Hi [Member Name Removed], Thank you for your review, it was a pleasure working for you. Kind Regards, Laura New England Ductless
5.0

09/20/2017

It went well. My house is very old and they had to remove an air conditioner from the wall before installing the new system. Because of unforeseen added difficulties it took longer to remove the air conditioner. They still managed to get everything done on time. I also had a hornet's nest under one of the eaves. They were able to manage the work, so the heating unit near the nest was done last. Th...

Description of Work
My previous gas furnace died. I had it replaced with a ductless heating/cooling system. I have two units. One upstairs and one downstairs. They work independently of each other. I was told ahead of time that it would take 2 days for the installation. They finished the work on the second day, just as they said they would.

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 08/17/2017

Service Provider Response

Hi [Member Name Removed], Thank you for taking the time to share your experience with the Angie's List community! As you note in your review, we always work hard to complete each job on-time and make the process as simple as possible for you during the installation. It was a pleasure working for you and we hope that you enjoy your new quiet, high efficiency heating & cooling! Kind Regards, Laura N...
5.0

09/05/2017

I received prompt replies to my request, had a technician review my location within a few short days and received a quote before he left. The quote included the installation of a small ductless AC/Heating unit that would be able to heat the entire basement and provide temperature readouts and the ability for my wife and I to adjust the temperature at anytime using an app on our smart phones. The q...

Description of Work
I had a finished basement that had electric baseboard heat with two settings on or off. After being dissatisfied with other HVAC companies in their lack of response or extremely outrageous quotes, I stumbled onto New England Ductless on Angie's list and asked if they could have someone look into installing a ductless heat/ac unit in the basement to help me keep it heated during the winter without maximizing my electric bill.

Category heating & air conditioning/hvac

Cost $5,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 09/01/2017

Service Provider Response

Dear [Member Name Removed], Thank you for your review! We know how busy everyone is in this day and age, so taking the time to share your experience with the Angie's List community is very much appreciated by our entire team. Kind Regards, Laura New England Ductless
5.0

07/11/2017

Everything went great. They came out to evaluate the project and were creative on how to install the units where it would be cost effective while maintaining a clean look on both the outside of the house and the inside. The installers were great. They were hard working, clean and professional. They had an electrician and roofer as part of their team so they took care of everything. They even help ...

Description of Work
Ductless split AC/heating system installation

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/07/2017

Service Provider Response

Hi [Member Name Removed], Thank you for taking the time to review your experience with our team. We are pleased to hear of your positive experience and look forward to helping you with any future needs that you have! Kind Regards, Laura New England Ductless

Services Offered

We offer high efficiency installation and service work for ductless heating and cooling systems. These units are residential or commercial and connect to outdoor heat pump units. We can size, design, install and service these systems and we do so 24 hours per day. We also offer sheet metal design work for the installation of our systems.

Services Not Offered

We do not offer duct cleaning, gas service or plumbing service.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Financing Available, Check
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes