Discover Marble & Granite
About us
Discover Marble & Granite is one of New England and Southwest Florida’s leading importers, manufacturers, and installers of natural stone and quartz surfaces. Specializing in residential and commercial interior work for the wholesale industry, Discover Marble & Granite strives to provide exceptional customer service, fast turnaround, and a large selection of high quality products.
Business highlights
Services we offer
fabrication, installation, template
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 0% |
The standard thickness of their back splash is the thickness of the slab (1 1/4 inch) and they charge extra if you want the back splash milled down. They also may not be able to mill down all types of granite. I did not find out about the standard thickness or the extra charge until it was almost time to have them measure and install. The day before my installation, I was told that they could not mill down the granite I selected because it would shatter. It turned out that they did mill it down but I did not find this out until they arrived for installation.
I went with the pencil edge based on their recommendation when I went to look at the slab. After installation, I noticed several small chips along the edge. Discover was very responsive and sent out the installation manager that same day to take care of the issue. He rounded down the edge (which I actually like better) and explained that a very brittle granite like the one I picked needs a more rounded edge. I was extremely pleased with their response in resolving the issue to my satisfaction.
The price seemed a little high to me but since I could not find remnants of the granite I wanted any place else, I have no comparison. The remnant I bought had large fissures which they were able to avoid for my small counter.
We called the Company the day after and complained about the lack of communication regarding the installation time and requesting compensation for our time considering we took the day off of work and the installers were 1.5 hours outside of our 3 hour time frame - with no word from the Company - we were told (with attitude) that they do not compensate for delays which occur on the installation day but, if we wanted, they could give us back the overage we paid in square footage (they told us that we paid for 41 sq feet and they only used 39 square feet (they also got the price we paid wrong)), but they usually do not refund or require you to pay up to 3 square feet over or under what we purchased from Lowes). They told us they could refund us the $75. When I followed up a few days later to find out how it was being refunded I was told and quot;This is the first time that I am hearing that you would like that amount backand quot;.
Additionally, we asked the Company to come back out to the house to level the countertop on top of the island. We were told that the installers will not check the level of (or shim to make level) the cabinets before putting a countertop on it (which is a lie considering they checked and shimmed our cabinets along the wall) and they are not responsible for making the countertop level. We saw this as a very poor business policy... why not take 2 seconds to make sure the countertop you are installing looks as perfect as possible? We did get them to let the installers come out and the installers had no issue at all with shimming the island countertop and making it level.
When we realized that we had paid for 44 sq/ft (not 41), I reached out to Lowes and asked for a copy of measurements we did with Lowes and what Discover measured . I also told Lowes that we had a receipt showing we paid for 44 sq/ft and it was on sale for 10% which was not reflected in what we were told by Discover Marble and would they please look into the discrepancies. The next day Lowes called and said that we were being refunded $137 for an overestimate of the square footage we received. I don't believe we would have received the proper amount of refund unless I had followed up with Lowes (considering we wouldn't have been offered the $75 from Discover had we not complained).
After exchanging a few phonecalls with the Company they offered us a $50 gift card to Lowes as an and quot;apology for our inconvenienceand quot;. When we received the giftcard in the mail the note with it said and quot;an apology for the installers being late on the day of our appointmentand quot; - which wasn't the reason why were were upset at all!! We had told Discover Marble multiple times that they should have called us before the installers were 1.5 hours late and it was this lack of communication that required the apology. We were required to call the Company AGAIN to make sure they understood why we were complaining.. it wasn't the installers fault (which we felt the notecard was insinuating), it was the Company's communication practices.
All in all it was a disappointing experience and definitely put a temporary damper on the excitement of getting our new countertop.
Please note - they will not tell you that you can have the sink cutout piece of granite.. you have to ask!
Licensing
State Contractor License Requirements
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