Discover Marble & Granite

Discover was a pleasure to work with from beginning to end. We ordered the countertops through Lowes. We visited Discover in Millbury to see large sample installations. Alice, our sales rep, was very helpful, listening to our desires and helping guide us to the stone that would work for us. She took us into their warehouse to see full slabs and provided samples for us to take home. She also directed us to the Cosentino showroom (the quartz manufacturer), so we could see more options and make a final selection. When the counters were installed, Will came and measured to create a template. Our layout was too big for a single slab, so we needed a seam. He helped guide us to the best place to put the seam and explained what was going to happen next. A week later, Carlos and Zach delivered the finished counters. We were the last job of the day, and they were running late. Carlos called us several times to let us know that they were running behind and to give us updated ETA. When they got here, four of the six pieces were perfect, but the one with the seam was not, only one piece was on the truck and it was finished like an end piece, not for a seam. Carlos and Zach installed the other pieces, which included the sink, so the plumber was able to stay on schedule. They called the Discover office so we could be assured that the correction was in process before they left. Rod, the account manager, expedited the correction into Discover's busy schedule and set up a return visit. Carlos and Damon returned to install the corrected pieces. We had noticed several surface blemishes that Damon rubbed out with acetone and stone dust, taking care of most of these. Carlos polished out a little blemish in the sink cutout. The seam was done better than any other we have seen. They used a vacuum contraption to hold the slabs together while the epoxy set, then adjusted with a system of wedges to make sure both sides matched up PERFECTLY. Carlos ran a razor blade back and forth across the seam at numerous points and adjusted until the joint was completely smooth. We did have a surface defect that Carlos could not address without damaging the shine. We called Rod in the office and he arranged for a specialist to come to the house to see what he could do. Gilberto arrived and took a look. He put down a drop cloth to protect our new floors and hung plastic around the work area. He wet-polished the area and took care of the scratch. He also gave us instructions to care for the quartz. Today, we are completely satisfied with our new countertops. Every person we dealt with at Discover Marble & Granite was very pleasant and helpful and truly concerned that we were as happy as possible. While we had some issues in the process, in the end we ended up with a perfect installation. We would be impressed had everything gone smoothly, but seeing how Discover handled bumps in the road made us realize how good they really are.

unknown

Phenomenal! The sink came with the countertop and even it was amazing! We went into the warehouse and picked out a stone. They fabricated it and brought it to the house. The gave exceptional service! I would highly recommend them!

unknown

The end result was great and I would not hesitate to purchase from Discover Marble and Granite again.  A few lessons learned (these are not necessarily negatives, just something to be aware of):
The standard thickness of their back splash is the thickness of the slab (1 1/4 inch) and they charge extra if you want the back splash milled down.  They also may not be able to mill down all types of granite.  I did not find out about the standard thickness or the extra charge until it was almost time to have them measure and install.  The day before my installation, I was told that they could not mill down the granite I selected because it would shatter.  It turned out that they did mill it down but I did not find this out until they arrived for installation.
I went with the pencil edge based on their recommendation when I went to look at the slab.  After installation, I noticed several small chips along the edge.  Discover was very responsive and sent out the installation manager that same day to take care of the issue.  He rounded down the edge (which I actually like better) and explained that a very brittle granite like the one I picked needs a more rounded edge.  I was extremely pleased with their response in resolving the issue to my satisfaction.
The price seemed a little high to me but since I could not find remnants of the granite I wanted any place else, I have no comparison.  The remnant I bought had large fissures which they were able to avoid for my small counter.