EUROPEAN RESTORATIONS INC

FRANK AND HIS CREW ARE POLITE, EASY-GOING AND PLEASANT. THEY LEFT THE WORKSITE IN CLEAN CONDITION. THE WORKMANSHIP WAS VERY GOOD AND THE PRICE WAS REASONABLE (HE OFFERS A 10% DISCOUNT TO ANGIE'S LIST CUSTOMERS). I ESPECIALLY LIKE THAT THEY ARE MULTI-SKILLED AND HANDLED THE PLASTERING AND ROOFING WITHOUT PROBLEM. SOME MASONS ARE LIMITED TO MASONRY. FRANK & CREW DO IT ALL. WE DO WISH HE WOULD PROVIDE MORE PAPERWORK AND WRITTEN DETAILS BEFORE AND AFTER THE JOB. THIS MADE US VERY, VERY NERVOUS. FRANK RETURNS PHONE CALLS PROMPTLY. THE WEEKS OF RAIN SLOWED THE JOB DOWN BUT WE FELT THEY FINISHED THE JOB AS FAST AS THEY COULD(3 DAYS OF WORK OVER 3 WEEKS).

AFTER SEVERAL PHONE CALLS, I FINALLY GOT FRANK TO MEET ME AT MY HOUSE TO LOOK AT MY FRONT BRICK STAIRS. AT THE TIME, I WANTED TO REPAIR THE THREE STAIRS AS OPPOSED TO REPLACING THE ENTIRE THING, I.E., LANDING, STAIRS, ETC.. I ASKED FRANK IF HE COULD DO IT, AND HE SAID, ''YES.'' THE QUOTE HE GAVE ME FOR REPAIRING (NOT REPLACING) THE THREE STAIRS WAS $2,800.00. I GAVE HIM MY WRITTEN ADDRESS, AND HE PROMISED TO PUT A PROPOSAL IN THE MAIL WITHIN A WEEK. I WAITED AND WAITED, BUT RECEIVED NOTHING. I CALLED SEVERAL TIMES AFTER THAT, ALWAYS GETTING THE ANSWERING MACHINE, AND I LEFT NUMEROUS MESSAGES. SOME OF THESE MESSAGES INCLUDED MY ADDRESS IN CASE HE HAD LOST IT. I NEVER HEARD FROM FRANK AGAIN. APPARENTLY THE MASONRY BUSINESS IS SO GOOD THAT HE DIDN'T NEED MINE. NO WONDER AT THOSE PRICES. NOT RECOMMENDED.

RETURNED THE CALL PROMPTLY, CAME ON TIME, DID THE WORK EFFICIENTLY AND WELL, AND WAS REASONABLY PRICED.

NOT RETURNING CALLS.

FIRST OF ALL THE PERSON WHO ANSWERED THE BUSINESS PHONE DID NOT EVEN STATE THE NAME OF THE COMPANY, I ALMOST HUNG UP. A GUY CAME OUT THE NEXT DAY AND IN TWO MINUTES GAVE ME A PRICE FOR THE STEPS. I ASKED HOW MUCH FOR SOME ADDITIONAL WORK AND HE QUOTED THE EXACT SAME PRICE AS THE STEPS, WHICH I THOUGHT ODD. HE TOLD ME HE COULDN'T DO THE WORK NOW SINCE IT WAS COLD. ABOUT A MONTH LATER I CALLED TO FIND OUT IF WE COULD FINALIZE THINGS. THE PERSON WHO ANSWERED THE PHONE SAID HE HAD GIVEN ME A NON-NEGOTIABLE PRICE. I ASKED FOR SOMETHING IN WRITING, PROOF OF INSURANCE AND REFERENCES. THEY SAID THEY WOULD COME BY IN TWO WEEKS WITH THE INFO AND I COULD PAY A DEPOSIT ON THAT DATE. I REQUESTED THE INFO IN ADVANCE. THAT WAS ALMOST TWO MONTHS AGO. I HAVE NOT SEEN NOR HEARD FROM THEM SINCE. I HIRED SOMEONE ELSE WHO INFORMED ME THE WORK COULD HAVE BEEN PERFORMED SOONER. I DON'T KNOW HOW GOOD THEY ARE, BUT INITIALLY THEY SEEM UNPROFESSIONAL.

THESE GUYS WERE FABULOUS AND I WOULD HIRE THEM AGAIN IN A MINUTE. SCHEDULING THEM WAS DIFFICULT BUT ONCE THEY CAME, THEY FINISHED THE ENTIRE JOB IN A WEEK-END AND THE QUALITY WAS IMPRESSIVE. PERFECTLY COVED JOINTS, FLAWLESS MORTAR MATCH AND GOOD CLEAN-UP. POLITE, PROFESSIONAL, AND KNOWLEDGEABLE - EVERYTHING YOU COULD WANT. BEING AN EARLY RISER HELPS - THEY DID THIS WORK ON A WEEK-END. THEY ARE SENSITIVE TO THE NEIGHBORS, THOUGH, AND HELD OFF ON THE NOISY WORK UNTIL 8:30.