Dina Marino Cleaning Company

Overall, I would NOT recommend â Dina Marino Cleaning Companyâ . I hired her prior to Thanksgiving. Admittedly our house had not been professionally cleaned in probably over a year. Upon initial meeting, it was made clear a detailed house clean is needed. As any good boss would do, touting these amazing services, she provided a multitude of assurances. I will mention a few here, in the long run, youâ ll realize that Dina provides false advertising and mediocre services. Assured upon the first cleaningâ ¦ front door would be spectacular, (being the main entrance to the house and all). It was NOT touched at all on the first visitâ ¦ however Dina did rectify it in the follow up visit. The detailed cleaning was decent, the stove is the most mentionable. Did the refrigerator, moved furniture, emptied cabinets, although I was paying for detail cleanings, significantly more expensive per hour. We agreed on coming every 3 weeks for cleaning upkeep. I was assured there would be two girls here cleaning EVERY time, and if one was sick then another would come in their place. At $75 an hour for 2 cleaners, we agreed to $150 (2 hours/2 cleanwers) each cleaning. Also told a 15% discount for cash payments, later Dina backed tracked and stated it was for the detailed cleanings only. Disappointed, I simply started paying by check. The last cleaning, only one cleaner showed up and she stayed for about 2.5 hours. I noticed the house was not clean as expected, giving permission to skip some of the rooms since people are home and some rooms not accessible. One of our toilets was barely cleaned; windows still dirty; dust on many surfaces; and the stand up shower door and floor still had tons of soap scum. I text Dina on this,she was defensive, stating she and the other girls were sick. Re-touting her main cleaner â can clean my house better than anyone elseâ . Far from the truth, mediocre cleaning at best. I reiterated our agreement 2 cleaners/2 hours telling her going forward if only one shows up yet doesnâ t stay for at least 4 hours, I would deduct it from future payments. I work hourly, could clean my house, yet choose to spend 10 hours of my working time to pay for someone else to clean. So I expect what is agreed, especially when I am letting them skip two rooms on this occasion. Dina did not like being called out on the failure to comply with our agreement. I view this as stealing from a client. Had she chosen to tell me she and the other girls were sick, or simply asked to reschedule, it would never have been an issue. Yet because she consciously chose not to communicate, and just sent one cleanerâ ¦ she failed to meet her agreement with me. I did not get the cleaning I paid for. Things she ASSURED me of were meaningless to her and she decided I was no longer a worthy client, discontinuing services. I respect that she discontinued services, but the lack of communication, stealing money from a client, and failed assurances from the start, itâ s clear she does not have any integrity for her business. Dina will steal from you, provide lazy services quickly after the first cleaning, and simply is not worth dealing with. Please choose another cleaner. Unless you like being lied to and stolen from.

Dina and her crew did an AWESOME job on all the woodwork and wood furniture in our house. It looks amazing! The crew also did a very good job with cleaning floors and making everything look sparkling new! Highly recommend.

This was my first time using Dina and will be my last time. I was very satisfied with the cleaning they did but before they left I did a quick look around and noticed a couple of items missing from my tub area. I looked around my bathroom to see if they were placed in a different area but could not locate them. At that time Dina returned to my home and I mentioned to her about the missing items, she then asked the person responsible for cleaning my bathroom and I was told the woman had no recollection of seeing those particular items in my shower area that she had cleaned less than one hour before. Dina kind of laughed it off and suggested that I perhaps misplaced these items which I knew were there when they arrived. That was Wed. Sept .second. On Tuesday Sept . eighth Dina called to inform me that she had found the items in a bag at the bottom of a cleaning bucket and apologized for not believing me that those items were missing and not (misplaced). She then assured me that after speaking with this woman that it was an honest mistake. It is odd that this person could not recall seeing these items at all within one hour of cleaning my bathroom but days later claims it was a mistake. Dina again defended this thief by believing this bs story. I then told Dina that I will no longer be using her services but I wanted my items returned to me, she promised to have them back to me by Thurs. the tenth. I was busy this weekend but did notice that the items had not been returned so I waited till this morning Sept 14 to call her about returning the items to me. I stated to her that I wanted my items returned by4pm this afternoon and she quickly had multiple excuses why she would not be able to get them back to me today. I again told her I wanted the items by this afternoon at which time she went off on a tirade, yelling at me, cursing me, using foul language, telling me my items were pieces of shit and she was not going to waste her time returning them me all the while defending the thief. I did not want to write this review and gave her every opportunity to do good by me but instead, she attacked me. Be very careful if you intend on hiring her, she is very nice when you first meet her but beware she will not believe you and will defend her thieves

Dina is serious about her work and a delightful person. We hired her company to clean my 101 year old mother's home in Smithfield, RI. Would highly recommend Dina and her company's services.

Punctual, courteous, thorough and efficient. Would hire again and recommend.

Were extremely thorough and went above and beyond my expectations. Concentrated on the "most used rooms", the kitchen and bathroom and was most pleased. Will definitely have them back in the near future.