I set up an appointment to have a tree moved on my property and to also get advice on some other trees. The arborist came over as scheduled, walked around and promised to get me a quote the next day. It's now been 4 months. I had to call in to request them to send me the quote and still nothing. This is completely unprofessional service, and I've moved on to other providers. They clearly don't want my business and they don't have the courtesy to let me know.

Did not use. Price too high.

Tree removal went well. The stump grinding turned out to be a problem, and in the end was not done. Thought we had agreed on a date for the stump work, but it came and went. Trying to reschedule, was unable to get commitment for a date. So had to call in another company to do the work.

They removed (I think) 5 trees and pruned 4 others. All the work was very close to the house. Connie in the office is very nice. Ben came out to do the estimate and he was great. The crew is very professional, very friendly and polite, highly skilled, and they have the best equipment for this type of work. I would highly recommend Arbor One.

They removed an old tree, leaving some healthy chunks for me to work on for woodworking projects. They removed and ground the roots. They planted a new tree and were very careful to work with us on placement. They then brought in their own mulch and mulched the area. Most importantly, they helped us with the research to find the right tree that we could afford.

They did a great job, left the yard looking clean and had the best price.

The job went well. Ben came out to the house and reviewed the work that I needed done. He later emailed me an estimate. I accepted the estimate and sent in the signed paperwork with my deposit. Although it took about one month for them to perform the work, I was not in a hurry. The work was performed in a professional manner and they cleaned up any branches on the ground. I have used them before and would use them again.

They took the tree down, removed the debris and ground the stump. They did an excellent job. I will definitely recommend them and absolutely use them, again.

Arbor One did a great job. The team of three was thorough and professional. Set up was efficient and all for a great price!

We had a good initial meeting with Arbor one. Unfortunately after that we haven't received any communications from Arbor one. We followed up with multiple phone calls and emails and no response. We were told that the employee we spoke to would followup but didn't receive any calls or emails. We will be moving on to a more responsive vendor.

Cancelled first appointment with little notice. Came out next day and they were nice and knowledgeable however never received a call or email for follow up. Ended up going with different company

Very Poorly, We paid for the Arbor one tree pruning is 2014. The company made one visit in 2014 with no follow-up. We called them again in 2017 to follow up. A woman, who declined to give her name but stated she was the owner said she would not honor the Angies list purchase. She further informed my wife to contact Angies list for a refund. I would not recommend this service to anyone.

We were incredibly pleased with Arbor One. Excellent service! The crew was very professional and showed up exactly when they said they would. We won't hesitate to call them again next time we need tree work.

I called for an estimate on Monday and they were very nice and responsive. We worked out a good time for both of us (Thursday). Marcy showed up on time and we walked through my entire vision for our backyard. Marcy acknowledged that Arbor One would only be able to handle the tree and stump removal. I would need to call someone for the rock moving and other landscape services. The estimate was good and we had a plan for moving forward. I ended up going with another bid because they would be able to do more of the larger job (moving rocks,brush cleanup, tree, stumps and prepping for dirt). I will definitely keep Arbor One in mind if I have a tree specific job in the future.

Excellent. They did not just do the work but were helpful advisors and steered out decisions.

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The project was being done jointly with our neighbors.  We eventually went with another service provider that my neighbor was already using.  Arbor One was sometimes hard to get a hold of but when they showed up they were polite, patient and friendly.

Very Positive experience.  Well managed full service business.  Professional, knowledgeable and skilled Team from top to bottom.
Would use Arbor One's services again.

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Marcy came to our home twice to prepare an estimate for us and for our neighbors.  I did not want an idiot with a chainsaw and was delighted and reassured to know that all their team members are certified arborists.  I appreciated her knowledge and expertise.  She took the time teach me a few things we could do so our trees would thrive.  Marcy then explained the best way to trim trees planted very close to the house that would both keep our roof in tact (and on top of the house) and keep the trees healthy and looking good.  We also discussed a plan for removing tree stumps in the yard from trees which had been cut down incorrectly in the past.
I loved Marcy's quirky sense of humor and felt that she would be a part of the team of experts we would hire to keep our home safe and looking great.  If you are working with a contractor, it helps if your sense of humor works together especially if yours is a bit quirky.
 The office responded immediately after I contacted them through Angie's List.  We exchanged a few emails, made an appointment and met at the scheduled date and time to walk through our yard and look at our trees.  Marcy was actually there early and had checked out the job before we ever began talking.  She was better prepared to explain the scope of the job and to prep an estimate for us.  We were scared that we would lose our favorite tree and she reassured us that if we worked in cooperation with our neighbors, we could save this incredibly special tree that is important to our whole neighborhood.  Marcy came out the second time to advise our neighbor of the best way to trim his trees to both save ours and to keep his very old trees thriving.
What impressed me the most, was that Marcy and her crew showed up in 20 degree weather.  They took the time and did a very careful set up.  They laid down plywood so as to not damage the lawn and surrounding tree roots when they backed in their bucket truck.  Their team worked in cooperation from set up through tear down and clean up.  I was amazed that they could safely climb trees in snow boots.  They all wore safety equipment including harnesses, helmets and hearing protection.  They spoke amicably and joked with each other throughout the day.  They trusted each other which made for a safer environment.  It seemed obvious that they liked working with each other, which makes for a better team, a safer work site and so they did a better job.  When they left, the job site was neat and tidy; equipment and tools were carefully secured, and there was no debris left behind.  Our trees look beautiful.  
While they were there, Marcy took the time to meet with an interested neighbor who now wants Arbor One to do their tree work.  (Considering the very brisk weather, I was impressed that she would do this.)  I would hire them again in a second.  I plan on having them do additional work for us in the future and do the on going maintenance work on our trees.  
Did I wish the job cost less?  Yes.  But the price was actually fair, the work was excellent and most importantly they were not idiots with a chainsaws.  I would pay a little more to have better work done in a safer way by friendly people who were certified and knowledgeable.  I definitely recommend Arbor One Tree Service.

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