Nice Choice Inc

The WORST customer service I have ever experienced!! Purchased a fridge over the summer, since the beginning the fridge kept freezing up. I have had them out several times to fix it. Last fix lasted 4 months and it froze up again. At this point I called an independent appliance repair to come look at it and I was told this fridge has a sealed system and this model is known for leaking gas. I was told there is no fix and it will keep needing service calls every 3-6 months as it leaks out. I have been dealing with them since 12/16/24 I left 16 voicemails and 7 text messages. I spoke a few times to a nice young lady who told me the manager would call me back, the manager has yet to speak with me. I got a text on 1/3/25 telling me I could swap the fridge out and I would pay only the difference as long as the fridge at my unit was still in good shape, no dents, broken shelves or scratches which it has none. I took the time to go back to the store on 1/4/25 and picked out another fridge.

This has been horrible all around experience and I would not advise people coming here. Both our washer and dryer have broken within 30-45 days of purchase and we have been constantly trying to get people to come out to fix the machines for weeks on end with no or little responses . It?s been a pure headache and at this point will be looking to get my money back. Go to a professional store that sells appliances directly-not through 3rd party refurbished vendors, I learned this the hard way.

Awesome service and a great technician. Job well done!