Dave's Chimney Service

Worst place ever to call for your chimney service. The owner is the rudest person in earth. Run from this company. Would have given negative stars if possible. The outside of our chimney looks horrible and $5,200 were paid for something that looks cheap. Prices are ridiculous. I tried getting into an agreement with Dave but he obviously doesn't care about customer satisfaction. I will be uploading pictures soon and the text messages too. Run away

0.50 Brenda I. Lowell, MA 4/22/2019 Brick or Stone Tuck-Pointing Called for crumbling chimney and was given estimate by Juan for grind, repoint and waterproof damaged chimney and flashing along with brochures showing after pictures. First attempt at completing job was nothing like picture, chimney still crumbling and I reported to owner Dave. I requested refund but owner asked for 2nd chance. I advised for legal reason I would allow it. He came out with Juan, inspected work and assured me they would right the wrong. Juan and another worker came out and still my chimney looked nothing like they advertise. I even stood there after claiming they were done pointing out unrepaired cracks. When rinsing off my driveway Juan directed water toward car, backyard and pool instead of street as I asked. My driveway was a mess with mortar stains as well as mortar splatter on the 2 bottom rows of shingles, which I now need to paint. Owner never came out to reinspect work after clearly being taken advantage of 1st time. Said he would send someone out to clean mess and that other worker said I was happy with work. Told him I gave him 2nd chance, did not want them on my property and signed work paper just to get them off my property, as Juan was very confrontational when owner did come to house. Roofing contractor who also inspected 1st round of work repaired flashing and Dave did refund that amount. Very sad and discouraging when contractors take advantage of people this way. Especially when you explain you are unemployed and really do not have money for repairs. UPDATE*** Absolutely horrible experience! Was given pictures of what my chimney would look like after work completed. Not even close. Tried to resolve through BBB. Gave 2nd chance to correct and ended up with damage to house and driveway. Still getting water in basement too. I do not have the time or energy to take them to small claims court and will keep posting reviews until Dave refunds me in full, so I may have my chimney properly repaired. Plenty of telltale pictures backing my claim

The process was great from start to finish. This was an emergency service, due to the hot water heater breaking, and could not be replaced until the chimney was inspected. They were quick to respond, came within a short period of time, did a thorough job, great to work with. The amount we paid was for coming out on a weekend on an emergency basis. It would cost less for a regular service.

Work was done by Jeremy. Very professional and very pleasant. Found a minor problem with one masonry chimney and repaired. Surprisingly without any mess. Also, gave me good advise on how to keep chimney clean and safe.

Everything went very well. Juan was a great service tech, came on time, and was very professional. It was still snowy and cruddy out, so he brought with him booties to put over his shoes to keep our floors nice and clean. He started by inspecting the chimney in the basement, cleaning out the flue and inspecting the other flues. He noticed one of the flues had a broken tile in it and suggested a few different options to insulate and remedy the broken tile. He then proceeded to come upstairs and sweep the chimney. He cleaned everything very well and left literally no mess, like he wasn't even here! He then walked me through using our chimney and recommended a few different things without being pushy about "having" to do them. We were able to enjoy our nice, clean chimney that very night and have used it consistently since then. Highly recommend these guys!!

• Very punctual, on time for the estimate visit, on time for the installation visit and called ahead both times.

The work turned out very well. They were on time. I didn't have any complaints.