Aspen Environmental

It went very well. The clinician Alex was prompt, personable, efficient and knowledgable about the task. He explained everything that was being serviced as well as what to expect until the follow up visit. The follow up visit was quick and again a full explanation of services. He also continued part of the treatment for an additional day to assist in the success of the services. I worked with this company before and they were excellent. I would definitely hire them again

Everything went as planned, better than I hoped for. Clean, professional, and maintained their distance. Finally back to normal. Thank you!

on time and knowledgeable

would recommend, showed up on time and exceeded my expectations on an in home mold problem.

Alex came right away and said they would do the work. They demolished my neighbors' place then, after a week, refused to work on my house because it was "dangerous". All MA contractors that work on old houses are required to follow worker safety procedures, even places like mine that had lead abatement completed. Aspen does not understand rudementary worker and will leave your house wet and moldering because of their incompetence!

My experience with Aspen was positive. The representative showed up early and looked at all the problem areas I suspected in my house with me and helped educate me about resolving the issues I had. The rep was able to make an expert determination that testing and remediation should not be necessary if I took some specific actions and no payment was requested for this consultation.

never heard from them

Everything went well and I am satisfied with their work and professionalism

The rep who gave the estimate came out twice to give an accurate estimate and helpful information. I did not end up hiring them because they were very expensive.

None was detected

unknown

Aspen was the only duct cleaning service that our HVAC provider, Main Stream Mechanical in Amesbury Suggested. I can see why, they were excellent. We recently bought our house and replaced the forced hot air furnace. The house was built in 1988 and I am pretty sure that the vents had never been cleaned. Aspen came and did a very thorough job. Our house smells better and it could be the placebo effect, but I swear my allergies seem better already. They said they took about 3 garbage bags of "stuff" out of our vents. A couple of things to note: They were late for our initial appointment and didn't call to let us know. I had to call. They ended up being so late we had to reschedule. However, on the second try, they nailed it, so no harm done, things happen. Also, on the price, I know that you can get duct cleaning done much cheaper than what we paid. However, since Aspen is a certified mold removal company that knows how to do this stuff, and I know for a fact that they're using the right equipment (Beater brushes, compressed air, HEPA vac) it is worth the price to know that it was done right and they stand by their work.

Excellent, professional, thorough, clean. A little on the expensive side, but we wanted a company with all of the above qualities, so we believe it was worth it.

Went stellar! They were quick and did exactly what they said the would and even a little extra. They were great about separating my living quarter from the work and cleaned up after themselves. And the dehumidifier is awesome!

They are consistent and I haven't seen any bugs since they started working. I don't find them very professional because he just doesn't talk on personal place, he has a lot of flying I guess so they're familiar. They've been great just not great business place.

Aspen was the only mold removal company we looked into. They came highly recommended from our realtor. The price was lower than we budgeted for and got the estimate 1 month before we moved into the house. Made the appointment 1 month after moving in and they came out a week after we called. It took them 2 and a half days to get rid of all the mold. The workers were very nice, we weren't home most of the time they were doing it, but we trusted them to be here. The main office stayed in contact with us frequently during the whole process.

NOt well. They charged me over $400 for a test I find out is inconclusive and has no value. They provided mold prevention and removal service in a rental unit. The tenant complained a year later stating the place still smells like mold. I called Aspen to come back and they said their test was inconclusive and you need a different company to do a mold test not us we just do removal but they charged me for a test a year ago. When I originally hired them they guarantee their work for 20 years but a year later they did not want to come back. I was scammed.

We are not happy with them. I don't like their customer service like their guy came and do some assessment for mold remediation service you know and he is asking a lot of questions and just try to tell me that you know I was given this job and I just want to make sure that everything I ask you now you'll answer it correctly. I just like being tricked you know again mostly I was being tricked like they keep asking me too many questions but of course I only answer questions I think I'm comfortable answering and that’s the best describe it. The thing is they never did anything while I'm still waiting for the quote and never got back to me that why I do not like their customer service. To cut the story short I was not happy with the service assessment. Remember they said they will give a quote but they never did so I brushed that up and I just look for someone else to do the job.

The entire cleanup process took about 4 days as they treated the wall and ran a Hepa filter. They recommended an independent air test, which we did, and that test showed mold spores still in the air. Aspen came back the next day and did the process over again. The next air test (and other tests around the house) passed. The workers were always professional and punctual. Even though most of this was paid for by homeowner's insurance, the insurance company did complain that the price Aspen charged was too high. Originally, they were also going to do the rebuild, but they had trouble setting up a tile contractor to do the work. As a result, we had a different company do the rebuild of the bathroom. Overall, the experience with Aspen was good, although with some unexpected bumps along the way.

I filled out a form on the Home Advisor website and Dave called me within an hour of completed the form. We scheduled an appointment for the next day. He came out, he was very pleasant, knowledgeable, and told me I could call him with any questions, I really liked him. He called me early the following week with the results of the tests and told me I had toxic black mold, I was devastated, that is the worst. I was so afraid of what it could have been doing to my family's health. I called my PCP and my kids pediatrician office and they both wouldn’t see us said it was "controversial" told me to call the Department of Health. I c alled the Department of Health, they couldn’t understand why the doctor’s office told me to call them. Mind you I have been having health issues for years and for years they didn’t know what was wrong with me. Finally they said MS. So I am left with test results of toxic mold and doctors that won’t see my family. My husband found a doctor in Florida that specialized in patients that have mold exposure he said he only trust a hand full of people to test for mold and there happens to be one in Tyngsboro, MA. I knew exactly who my husband was talking about because I tried to contact him earlier but there was some confusion with the message I left and at that point I just wanted the first person I could get to come test the mold. So the doctor in Florida contacted the person in Tyngsboro he called right away and said you do not have toxic mold, I have been doing this for 25 years and have never seen it and promised to eat his hat if it tested toxic. So he came out the next day with his microscope and all and tested it right on my kitchen table and sure enough it was NOT toxic. He couldn't believe the bogus results I was given. The results I was given sent me into such a panic and caused me so much stress. I don’t know if this can be blamed directly on ASPEN Environmental or if they send the samples out for testing but if it is the lab they use then need to get a new lab because giving false results such as toxic black mold is unacceptable.

Overall, they were really good. I had a good experience.

When they were there for cleaning the ducts, the technician found some mold on a wall that apparently did not show up on the initial tests. I called the firm and left a message explaining the situation and asking them to come back out to test again, and I simply never heard back from them.

I first spoke with David Smith. He was very helpful in educating me about mold remediation. He admitted that Aspen is not always the cheapest but they do quality work and have some quality high-end clients. David explained the importance of the chemical used and of having certifications which many mold remediators do not have. Setting an appointment was relatively quick. The work team did how up late but they called in advance to tell me. Even though they arrived later than planned they inished the work on time. And this given that it was about an 80 degree summer day. Not too hot but still can be a challenge in the attic. Overall, the crew was very careful not to leave refuse and to put plastic down to cover their work area so that no carpet would be damaged, etc. The mold remediation came out very good. I am happy with it. Given the relatively limited amount of time that the crew spent removing the mold, the price does seem kind of high. But I can tell you that their pricing was in the ballpark of other companies which in my opinion provided less quality service.

Each step of the way was handled in a professional and helpful manner. They were neat, thoughtful and took pains to leave the property better than they had found it.

Everything went great. They were incredibly responsive and helpful. They came out right away and took care of all of my problems. They removed all the contaminated drywall and the contents of the room. They were very thorough and didn’t leave any mess behind. They took a nightmare of a situation and made it tolerable. They used all “green” products as well.