EAST COAST PAVING

This company was recommended to me by a few people in a local group, but I'm afraid I can't in good conscious recommend East Coast Paving to others. Our experience began well, but ended terribly. Pros: It was easy to book an estimate for a full driveway replacement, and when it came in, it was on the lower end. We had to wait a while for the job to start, but the East Coast Paving team showed up on time when scheduled. The crew was friendly and did the work requested. Cons: If they make a mistake, they will ghost you instead of fixing the issue. (Check out other reviews - this seems to be pretty common. Buyer beware.) We had told them that other than the cracks in our old driveway, the big issue was that it didn't drain. There were some large depressions in the old driveway causing major puddling. I specifically said grading and drainage were the two things most important to us. It rained soon after our driveway installation and there were two major puddles 1+ inches deep in the newly installed driveway. I reached out a few times to East Coast Paving, and when I finally got a response, they sent someone over to attempt to fix the issue manually. The guy blowtorched the asphalt and tried to flatten the depressions by tamping (leaving some rough edge marks in the process) but the depressions were too severe. A rep came by after that and said they'd need to put down another layer. That was no problem - we were willing to wait. First, they said it would be a couple of weeks. Weeks went by, then they said there was an illness in the family (which I understand). More weeks went by, and they said there'd been a death (which I also understand). Then Covid happened. They promised we'd be next on the list in spring. Spring came and went with no contact. I reached out and they said they'd throw in a free seal because we waited so long, but then ghosted me again. I gave them more and more time because life happens, but since then, East Coast Paving has stopped responding to emails, messages, etc. I decided to dig into more reviews and found that we're not the only customers this has happened to. One of the common themes you'll find is that there's a mistake and the company just stops responding. Now we're eventually going to have pay as much as we paid to East Coast paving for driveway resurfacing by another company, which is really disappointing. I don't recommend you take a risk on this company.

East Coast Paving did an excellent job on my driveway earning my highest recommendation for a service provider. Dylan and the crew showed up on time, were friendly and courteous, communicated everything clearly, and did a great job. They redid and extended my driveway in record time and left my yard cleaner than when they arrived. On top of that, when I asked for some modifications to be made, they understood and came back the NEXT MORNING and made the changes I’d requested. A highly expert, responsive, friendly, affordable, local, family-owned business that stands behind their work. What’s not to like? I’d use them again in a second.

Jessie and crew were amazing. The driveway came out beautiful and totally exceeded my expectations!

Very well. On time. Did an excellent job

unknown

Great!

.