Atlantic Awning

Another year has passed and Cheryl still has our $8000 deposit that she won't give back. We are now going to be taking them to court over our money. Do not use this company they are robbers. They have stole lots of peoples money just read their reviews. Search everywhere online and you will see that they consistently have taken peoples deposits and not returned the money. They also just shut off commication. The most incompetent group of people i have ever worked with.

50% deposit was paid and job not performed. After waiting for several months for the awnings to be installed,and being told many times it was going to be done the following week, we were told that they could not do the job. We have been waiting for the past 2 months to have our 50% deposit refunded. Same story; the check will be send next week! We are still waiting. I wished i had seen some reviews on yelp before hiring this company. Apparently , we are not their first victim. This has been the way they conduct business for quite a while. Cheryl Yennaco is the owner. Be aware and stay away from that company if you do not want to loose your money and waist your time. I am filing a small claim against that company.

The product itself is great quality anf the installation was done well. We had trouble with the timing and responsiveness. They took an extremely long time from order to making and installing the awning it was frustrating to wait so long.

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I contacted them prior to looking them up in Angie's List. As the date for installation approached, I started receiving vague estimates about completion date and generic reasons for possible delays. So then I looked them up and saw all the extremely negative reviews and got very nervous, fearing I had made a mistake. However, I can happily report that the job was satisfactorily completed in 7 weeks -- only a minor delay based on the 4-6 week estimate. I had no difficulty in reaching the company to talk about it. The installation crew led by Sean was prompt and very professional, and the quality seems fine. So my overall experience was quite positive. They seem quite busy, and it could be a "squeaky wheel getting the grease" situation, but I would have no reservations about using them again.

The worst company  i ever dealt  with .
Ordered Awning May 12 informed of three to four week delivery. Received  awning Aug 1st .
 Company owners  do not  return calls or emails.
Awning was a roof mount installation and installer was lifting Shingles to find roof rafters for mounting brackets.     
I informed them that the roof had a underlayment  and he probably would not find the rafters by lifting the shingles.
 I also said  that the roof was sealed tight for high  wind which is typical for homes near the ocean..
  I recommended he remove the fascia board to find the ends of the rafters.
 He called owner of Atlantic Awning Cheryl Yennaco to get permission She spoke with me and the install
Do not hire this company . The management is the worst I have ever dealt with ! 
They do not  respond to calls or email. in timely manor or not at all.. 
 Did not deliver in a timely manner . Demanded full payment before work completed.
 Said installation was not what they expected and demanded more money than the contract stated.
 

Awful.  I hired this company based on both an excellent Angies Review from 3/2013 and my experience with the sales representative when he came out to price out the job.  Shortly after hiring this company, however, it was sold to new owners.  These new owners did not contact me about taking over.  In fact, I heard nothing from them weeks and weeks after the new awning was to have been installed.  I called approximately 4x each week.  I always got a very nice receptionist who could only take a message to relay to the boss who was "out" and would supposedly call me back.  He never did.  The awning was ordered in April.  It was to be installed in May. Instead we went the entire summer without an awning.  When I finally threatened to come to their offices and camp out at the front door, I did get a call. I asked for my deposit to be returned or for my awning to be installed asap.  In Sept or Oct,  the awning was installed - but I was asked to pay cash at installation and told I would be getting my warrenties,etc in the mail.  And I was informed by the installers about the change in management and how lots of orders had been "lost".  OK, at least we had the awning.  But, wait.  The very next day after the awning was installed, it rained and THE AWNIING LEAKED IN TWO PLACES.  When I called to ask them to come and see what they could do, I was told, "Awnings leak.  There is nothing they can do to fix it."  We have had awnings covering this particular porch for over 20 years.  No other awning ever leaked.  When I called to complain, the wife of the owner hung the phone up on me saying I was clearly upset and she couldn't deal with me given how upset I was.  She never called back.
The awning was expensive.  It was also an almost complete waste of money.
Run, do not walk, away from this company.  They haven't a clue....

I wanted my awning for the summer months and missed the season completely. They did give me a 10% discount in the end but they need to improve their customer service.

It was an excellent experience. They did good quality work. I would use them again.

Atlantic awning has installed several residential awnings for me over the past 17 years. They always have a good selection of products and know the market very well.  Cheryl Yennaco in particular takes the necessary time to work with existing and potential customers to ensure they receive the best product for their money as well as the best fit for their home. I have never had a problem with the quality of their awnings as they have always stood up exceptionally well under the most extreme weather conditions here in the Northeast. Cheryl has always treated me exceptionally well as a customer and would always be responsive to any questions or concerns I may have had over the years. It's always a pleasure doing business with the Atlantic Awning team.