Medway Oil & Propane
About us
Medway Oil & Propane is a full service fuel company that you can trust with your family’s well-being and comfort. We have served our Metrowest friends and neighbors for over 60 years. As specialists in all aspects of total indoor comfort, we have the trained personnel, equipment and experience to get it right from the start – whether you need fuel delivery, heating or cooling equipment and service or air conditioning we do it all!
Business highlights
Emergency services offered
71 years of experience
Services we offer
Propane & Fuel Oil Delivery. Heating & Air Conditioning. Insect Control. Generators.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.645 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 4% | ||
| 7% | ||
| 2% | ||
| 4% |
Showing 1-25 of 45 reviews
Paige P.
Sep 2019
Efficient, friendly, and well priced. Office is organized and responsive, and nice as well!
Megan R.
Dec 2017
We contracted with Medway Oil and Propane to deliver our home heating oil last season. Their sales rep promised great things, and the prices he quoted were great. The only problem is, we've never received those prices. I understand the market fluctuates, but Medway's per gallon price is always way above other published prices. Moreover, we're supposed to get a new customer discount of 10 gallons per delivery, which I always have to remind them of when I call to pay. I have to call to pay by credit card, because I can't trust them to automatically charge the correct amount. Today when I called the rude ladies to pay, they tried to tell me the 10 free gallons were offered at a discounted rate (i.e. not the rate they were charging me for the other 30 gallons they delivered)! Honestly, this is not a company I will be doing business with next season!
Richard L.
Jun 2017
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Richard L.
Jun 2017
We just disliked the rep from the first firm we contacted, but we would have used him if we hadn't stumbled on Medway Oil. Incredible responsiveness, workmanship at, compared to the other, was a remarkably fair price. I strongly recommend this firm. The owner himself was involved with our account from the beginning, including being present for the installation (at no charge to us) of a buried 500 gal. tank.
Mary G.
Nov 2016
unknown
Michelle C.
Mar 2016
unknown
Gail N.
Jan 2016
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Dan D.
Jan 2016
unknown
Ian M.
Jul 2015
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Anne A.
Jul 2015
They were good, very thorough, honest and reliable.
Erin B.
Jul 2015
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Esel E.
Jun 2015
I shopped around and Medway was the first to get back to me about installing a new tank for boiler I installed to replace an old oil burning furnace. The conditions were not straight-forward so it required some creativity. My general experience was that the installation process was challenging between scheduling, mapping out and the pricing. I ended up having to hand-hold throughout the process. However it was completed correctly and on time. I also used Medway for the propane delivery. I ended up running out of propane a couple times during the winter but their owner was very responsive. I also found out I was being over charged $1/gallon for the propane. I didn;t receive any credit back but they did fix the pricing going forward. Overall I would consider them again but shop around some.
Christopher N.
May 2015
They are terrific. They helped us out of a few jams over the winter when oil heat ran out in our vacant house that we are renovating. They are responsive and you can also reach someone by phone. I'm very glad I hired them.
Hai X.
May 2015
the provider claimed to have done diagnostics of HVAC problems and
repaired draining pipe and replaced filters. Then within 30 days the
furnace was leaking water. After we sent them pictures, they refused to
come back to fix the problem, by discaliming their responsibilities.
It's really shame that they charged so much money with such bad
services.
repaired draining pipe and replaced filters. Then within 30 days the
furnace was leaking water. After we sent them pictures, they refused to
come back to fix the problem, by discaliming their responsibilities.
It's really shame that they charged so much money with such bad
services.
Ciro S.
Feb 2015
unknown
Ralph L.
Aug 2014
Each time they come they usually do a good job. If they make a mistake I do not pay for it. A couple of times they have had to come out and redo work. One time a brand new circuit board went bad a month later. One time it was a misdiagnosis. This to me is a sign of a good company. Everyone makes mistakes and they showed their true colors when it happened. They are also very happy to explain to you what is going on. They are professional and intelligent.
I do not claim to be an expert on oil prices but it looks like they are not the cheapest around. I believe you pay for the extra service. This is their business model, it works for some but not others.
I do not claim to be an expert on oil prices but it looks like they are not the cheapest around. I believe you pay for the extra service. This is their business model, it works for some but not others.
Peter W.
Jul 2014
unknown
Raouf F.
Jun 2014
unknown
Response from Medway Oil & Propane
"Thank you for taking the time to post your appreciation. So glad we we're of service to you! Enjoy the Pool!"
Christine T.
Oct 2013
The process was very smooth from start to finish. There was a minor glitch in the scheduling but that was resolved to satisfaction. The estimate for the job was accurate. The men did a terrific job. I highly recommend this company.
Response from Medway Oil & Propane
"We thank you for your kind words, they are greatly appreciated! If we can be of any further service please don't hesitate to give us a call."
Ryan M.
Aug 2013
I think they've been okay. I think their prices are probably a little high. I'm not sure if I'll continue to use them. I might try to find someone else just based on price.
Response from Medway Oil & Propane
"We always have and always will offer our 100% Satisfaction Guarantee. Perhaps after you review our 2013-2014 Pricing Programs you will agree with our other 4,500 customers who are willing to pay a few cents more to receive A+ service."
Gregory L.
Jul 2013
It was a good estimate. They were very thorough. They did a good job.
Response from Medway Oil & Propane
"Thank you for taking time out of your day to let others know about our services we provide."
Gail N.
Jul 2013
I call them around 1pm they were here a little after 2pm on a Sat. Great service! We have been using Medway since we moved into our house in 1987!
Response from Medway Oil & Propane
"Thank you so much for the kind words! We value your continued business!"
Robert D.
Jun 2013
They are a very reliable service and I have never run out of oil. They will be there before I go out and I do have the maintenance of my burning furnace once a year with them. So I have no complains.
Response from Medway Oil & Propane
"Member, thanks for taking the time to post a review on the work we did for you. These responses are a very important tool that we use to make sure our customers are happy."
MICHAEL V.
Jun 2013
The guys from Medway Oil & Propane were reliable. They are there when you need them. They do good work.
Response from Medway Oil & Propane
"Always glad to have another happy customer. Thank you for taking the time to submit your report, we review these regularly as there is not a better tool for any company to have to make sure our customers are being taken care of at the level they deserve and expect."
Chris G.
May 2013
Great service as always. No issues with scheduling and installation. Also an automatic delivery customer and no problems. Highly recommended.
Response from Medway Oil & Propane
"We are so happy you are happy :) Thanks for sharing your comments and we look forward to serving you in the future."
Licensing
State Contractor License Requirements
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FAQ
Medway Oil & Propane is currently rated 4.6 overall out of 5.
Medway Oil & Propane accepts the following forms of payment: CreditCard
No, Medway Oil & Propane does not offer free project estimates.
No, Medway Oil & Propane does not offer eco-friendly accreditations.
No, Medway Oil & Propane does not offer a senior discount.
Yes, Medway Oil & Propane offers emergency services.
No, Medway Oil & Propane does not offer warranties.