Medway Oil & Propane
About us
Medway Oil & Propane is a full service fuel company that you can trust with your family’s well-being and comfort. We have served our Metrowest friends and neighbors for over 60 years. As specialists in all aspects of total indoor comfort, we have the trained personnel, equipment and experience to get it right from the start – whether you need fuel delivery, heating or cooling equipment and service or air conditioning we do it all!
Business highlights
Emergency services offered
71 years of experience
Services we offer
Propane & Fuel Oil Delivery. Heating & Air Conditioning. Insect Control. Generators.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 35 reviews
Paige P.
Sep 2019
Efficient, friendly, and well priced. Office is organized and responsive, and nice as well!
Megan R.
Dec 2017
We contracted with Medway Oil and Propane to deliver our home heating oil last season. Their sales rep promised great things, and the prices he quoted were great. The only problem is, we've never received those prices. I understand the market fluctuates, but Medway's per gallon price is always way above other published prices. Moreover, we're supposed to get a new customer discount of 10 gallons per delivery, which I always have to remind them of when I call to pay. I have to call to pay by credit card, because I can't trust them to automatically charge the correct amount. Today when I called the rude ladies to pay, they tried to tell me the 10 free gallons were offered at a discounted rate (i.e. not the rate they were charging me for the other 30 gallons they delivered)! Honestly, this is not a company I will be doing business with next season!
Richard L.
Jun 2017
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Richard L.
Jun 2017
We just disliked the rep from the first firm we contacted, but we would have used him if we hadn't stumbled on Medway Oil. Incredible responsiveness, workmanship at, compared to the other, was a remarkably fair price. I strongly recommend this firm. The owner himself was involved with our account from the beginning, including being present for the installation (at no charge to us) of a buried 500 gal. tank.
Mary G.
Nov 2016
unknown
Michelle C.
Mar 2016
unknown
Gail N.
Jan 2016
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Dan D.
Jan 2016
unknown
Anne A.
Jul 2015
They were good, very thorough, honest and reliable.
Erin B.
Jul 2015
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Peter W.
Jul 2014
unknown
Raouf F.
Jun 2014
unknown
Response from Medway Oil & Propane
"Thank you for taking the time to post your appreciation. So glad we we're of service to you! Enjoy the Pool!"
Christine T.
Oct 2013
The process was very smooth from start to finish. There was a minor glitch in the scheduling but that was resolved to satisfaction. The estimate for the job was accurate. The men did a terrific job. I highly recommend this company.
Response from Medway Oil & Propane
"We thank you for your kind words, they are greatly appreciated! If we can be of any further service please don't hesitate to give us a call."
Gregory L.
Jul 2013
It was a good estimate. They were very thorough. They did a good job.
Response from Medway Oil & Propane
"Thank you for taking time out of your day to let others know about our services we provide."
Robert D.
Jun 2013
They are a very reliable service and I have never run out of oil. They will be there before I go out and I do have the maintenance of my burning furnace once a year with them. So I have no complains.
Response from Medway Oil & Propane
"Member, thanks for taking the time to post a review on the work we did for you. These responses are a very important tool that we use to make sure our customers are happy."
MICHAEL V.
Jun 2013
The guys from Medway Oil & Propane were reliable. They are there when you need them. They do good work.
Response from Medway Oil & Propane
"Always glad to have another happy customer. Thank you for taking the time to submit your report, we review these regularly as there is not a better tool for any company to have to make sure our customers are being taken care of at the level they deserve and expect."
Chris G.
May 2013
Great service as always. No issues with scheduling and installation. Also an automatic delivery customer and no problems. Highly recommended.
Response from Medway Oil & Propane
"We are so happy you are happy :) Thanks for sharing your comments and we look forward to serving you in the future."
Kate M.
May 2013
Excellent!
Response from Medway Oil & Propane
"Thank you for the review. Your case is the perfect example of why price should not be the only deciding factor when choosing a supplier. You found that the price you paid Medway Oil & Propane gained you the experience and knowledge that saved you "mucho dinero". We will continue to be at your side while doing business with us!"
Peter S.
Apr 2013
My wife talked to the owner and there was a technician at our hour a few hours later. He diagnosed the problem and fixed it quickly and efficiently. They now provide our oil and service and we are very satisfied with them.
Response from Medway Oil & Propane
"Thank you for taking the time to post your review. We are happy to hear you were pleased with our services and value you as a current customer. We hope your heating system brings you years of comfort and trouble free service."
Suzanne L.
Apr 2013
Our experience with them so far is very good but I won't know until I have an emergency with them. I was looking for somebody who have a reasonable contract and was reasonable to deal with because I just had a generator installed and our contractor usually works with different companies and I could find a contract, so they are fine. They were very reasonable, very responsive and as I said, "the proof of the pudding" only happens when there's an emergency but they're fine. They have fair price.
Response from Medway Oil & Propane
"Thank you for sharing your comments! Were so happy you’re happy. Our emergency service is available 24-7-365 and you’ll always speak with a live person, and receive a speedy response to any issue that may arise – we guarantee it."
Edward P.
Mar 2013
Work completed on time, and (near as I can tell) as promised. Professional, courteous, and neat.
Response from Medway Oil & Propane
"Thank you for your review. We work hard to provide professional service, on time, and with the respect every customer deserves."
Colin M.
Jan 2013
On average they are about 20 cents higher than most oil companies in the area. Originally thought this was OK because they were from our town, but the frequency of deliveries and the price just made them impossible to work with. Also feel that we were sold a false bill of goods with tank protection, just makes zero sense to continue to use them as a company. In a colder winter I have already saved about $80 dollars through a different vender. Would recommend looking into other options for anyone who reads this.
Response from Medway Oil & Propane
"In response to Customer's review on January 25, 2013, the important factor that was not expressed is that the customer terminated his relationship with Medway Oil & Propane back in November of 2012. When he called for service on January 25, 2013, he was told that in order for Medway Oil & Propane to provide excellent service we can only service existing customers who purchase fuel from us. It was suggested to the customer he contact his existing fuel provider, which he was not sure of at the time, so Medway Oil & Propane provided an alternative independent service provider so he could resolve his situation. It would seem that the customer was not satisfied with our response and in turn made negative comments on a company that provides excellent service to all its customers."
James S.
Nov 2012
Us the customer, our only mistake was NOT going out to get solicitation or competitive bids to due the work that was needed. We relied on the heating contractor to repair and bring to operation, the home's heating and hot water system. Due to some of the company trucks NOT having the parts available, significant delays occurred waiting for other company trucks to deliver and perform the job required. In the end 3 company trucks were at the home helping out with the project due to a lack of communication and coordination and I was charged for all the OT (overtime) hours required by all 3 company personal as opposed to being charged a reasonable price for completing the job competitively. i just don't feel I should be charged for the company owners mismanagement and abuse of time by his employees as the errors were not my fault.
Then to top it off, I was promised $ 100 free gallons of heating oil in exchange for ordering and purchasing my heating oil thru Medway. The catch is you only get the free 100 gallon oil in 10 gallon increments and the price of the oil per gallon is SO HIGH that you are actually paying for the free 100 gallons.
Becareful when it comes hiring their services. Jeff Musnick is the owner of the company.
Then to top it off, I was promised $ 100 free gallons of heating oil in exchange for ordering and purchasing my heating oil thru Medway. The catch is you only get the free 100 gallon oil in 10 gallon increments and the price of the oil per gallon is SO HIGH that you are actually paying for the free 100 gallons.
Becareful when it comes hiring their services. Jeff Musnick is the owner of the company.
Ciro S.
Sep 2012
These folks are top notch! I won't use any other service!!!
They spent quite some time at our home checking the systems efficiency and explained how it works. I just had a "free home efficiency inspection" completed by National Grid. They told me that my power vent was pulling too hard and that I was losing energy. National Grid failed to check my drafty front door however!!! They just wanted to see me more installation in my attic. OK, back to the issue at hand. Even though Jeff certainly had more important matters to deal with, he spent a lot of time reviewing the boiler manual with me to ensure I understood what we had and what the numbers should look like. We're at make efficiency and he has several programs to save use money. I wish all business took the time and effort to service their customer base as does Jeffery and the folks at Medway!
They spent quite some time at our home checking the systems efficiency and explained how it works. I just had a "free home efficiency inspection" completed by National Grid. They told me that my power vent was pulling too hard and that I was losing energy. National Grid failed to check my drafty front door however!!! They just wanted to see me more installation in my attic. OK, back to the issue at hand. Even though Jeff certainly had more important matters to deal with, he spent a lot of time reviewing the boiler manual with me to ensure I understood what we had and what the numbers should look like. We're at make efficiency and he has several programs to save use money. I wish all business took the time and effort to service their customer base as does Jeffery and the folks at Medway!
MAUREEN B.
Sep 2012
Medway's service was absolutely first-rate -- they helped us to find the
most economical system of code-complying propane tanks, and also
installed those tanks and their connections at a time that worked well
with the boiler contractor's visits to our home. They also acted
quickly to assure that the tenants of the house were not without hot
water for any length of time. First-rate company!
most economical system of code-complying propane tanks, and also
installed those tanks and their connections at a time that worked well
with the boiler contractor's visits to our home. They also acted
quickly to assure that the tenants of the house were not without hot
water for any length of time. First-rate company!
Licensing
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FAQ
Medway Oil & Propane is currently rated 4.7 overall out of 5.
Medway Oil & Propane accepts the following forms of payment: CreditCard
No, Medway Oil & Propane does not offer free project estimates.
No, Medway Oil & Propane does not offer eco-friendly accreditations.
No, Medway Oil & Propane does not offer a senior discount.
Yes, Medway Oil & Propane offers emergency services.
No, Medway Oil & Propane does not offer warranties.