RANCO ENTERPRISES INC

I would use them again if I couldn't find anybody comparable. I thought the price was very high. I had bought the same items from another company and they were selling me things and it was much less. I thought it was more expensive than it needed to be. I remember at the time I thought it was expensive but I didn't fight it because my tenant needed it. They showed up when they said they would.

We liked Ranco. We were a customer of their's for years. They did all the service on our oil furnace for years. It's a forced air unit. We got competitive bids and they did the service for us. I was very satisfied.  They were good people. They took care of us for many years. It was a long relationship and it's because we liked the work they did. They gave an estimate. They did the work. I had a couple of issues I had to have them fix. I was very pleased. I even recommended them to the new owner.

They responded promptly to our call for assistance. Met our needs professionally and were very reliable, trust worthy, leaving the property clean and neat.  Knowledge of the systems was exceptional and very informative in addition to great assistance with rebate programs we were eligible for.  We highly recommend this company and its service.

Very professional, very prompt - work was done when scheduled and done right.
We had one emergency while we were on vacation (frozen pipe that flooded basement), which was discovered by our housesitter. Ranco responded immediately and stopped the leak.

Also, both our HVAC and tankless water heater installations were eligible for energy efficiency program rebates. Val at Ranco took are of all of the paperwork for these rebates - I didn't have to do a thing and the checks just arrived in the mail. Thanks, Val!

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I was unable to be present for the installation but they showed up exactly as arranged, proceeded with the installation, then followed up with a phone call to confirm that everything was completed.  There was no debris or other evidence that they had been there other than the new water heater installed!

unknown

They are consistently prompt, their price comes in lower than competitors', and the workers who have come out have been pleasant and seem very competent.  They are pleasant to deal with over the phone also.

The work was done in 3-4 days and guys were very professional.

A few weeks after installation I noticed they tapped into the water feed for the sill c*** after the shut off valve. They came out that weekend to put in a new valve and even installed an anti-freeze sill c*** for just the cost of parts.

We also found a couple wet spots later on and again they promptly came out to fix it at no cost.

unknown

From start to finish, Ranco was fantastic to work with. Initially they came to give me a quote and their recommendations stood out among many contractors I had interviewed. They helped us walk through applying for the MassSave Heat Loan program and assisted us in resolving a few issues that arose. Communication was good throughout the planning process. 
The actual work took about two and a half weeks. The crew was excellent to work with - courteous, professional, and clean. The work itself was done to a very high standard. They went the extra mile by doing things like tucking duct work into the basement ceiling to keep it out of the way and placing air registers where the radiators had previously stood so that we didn't have to patch much flooring. And perhaps most importantly, the system they installed works well. 
To cap it all off, Ranco even filled out my warranty and rebate applications for me at the conclusion of the work. 
I can't say enough to recommend this company. 

unknown

Ranco came out the same day with 100 gallons of oil and got our furnace running again.

Initial contact with the company was made on the 26th and after describing my less than satisfactory experience with another company in town, talking with the staff at Amanda's (Ranco Enterprises) was a breath of fresh air.  The terms were clearly explained and when I asked about a service to meet my specific needs as a landlord, options were offered that could meet both the immediate and long term needs for the property and offer the lowest possible price at the same time.
I was promised a first delivery on the 27th or 28th and found that the tank had been filled on the 27th.  It's still early in the relationship with this company, but so far things look quite promising.  The willingness to work with me as someone who does not actually reside at the service address went a long way to raising my comfort level, and so far they have done exactly as they stated.

Ranco did a great job. They were professional, knowledgeable, and had a good price compared to the other quotes I received. I would definetly use them again and would recommend them to others.

Ranco's quote fill near the middle of our estimates, but theirs was the most detailed and identified some issues that other estimators missed (and could have been costly). Their manager/sales rep was courteous and answered all our questions.

The team that did the job (2 guys) were clean in their workspace and relatively non-intrusive. They were pretty quick and when issues came up, they resolved them quickly. In addition, they were proactive and knowledgeable in identifying potential improvements on the fly and in the end, the system is much less intrusive than we originally expected. Our original plan was to do a system that had normal ducts, but once the team opened the walls, they found that a pair of beams blocked access for a full duct system. As we were prepared to give up, they identified a work-around (with a mini-duct system) which raised the price - unfortunately - but allowed us to get AC - fortunately. 

The biggest challenges in working with Ranco, is that their manager wasn't very communicative. Other than the first morning when he was here for 10 minutes, we only saw him once more - when we determined that we couldn't use a standard duct system. We left several voice-mails with him and never got a direct response (generally it came through the on-site team or an office associate). 

Also, their estimate for time was a little low. The original estimate was 5 days and the full job took 8 days. We should have expected this due to the age of our building, but since most of the estimates were comparable, we didn't question it.

Following the end of the job, we had one small operating problem which Ranco addressed quickly (even sending out the electrician to do a relatively simple fix).

The problem was solved.

The work was great. The guy was very good at explaining what was going on and how much it would cost. They also called me when they were 10 minutes away, which I appreciated. They arrived on time. Their pricing, I think, was competitive. They did a good job. I will definitely use them again in the future.

My units have been working perfectly since these guys installed them. They advised me that the furnace also needed replacing. They are really good and I highly recommend them. They have a good reputation and work very well.