KEN MCCONNELL PLUMBING

Very professional in every respect. Got back quickly to my initial inquiry and set up an appointment to review the job. Ken answered all my questions and further questions over e-mail. His team showed up on the date/time agreed on to install the boiler. It was a little chilly on that date (arrive at 8:00A) and stated that they would done by 300P. They hit that target on the nose. The quality of the installation was excellent. Big bonus point, the estimate for the job was very reasonable. They were pleasant to work with and I would hire Ken in a heartbeat.

I called several plumbers for a quote to clean the sediment from my tankless water heater. Ken was one of the only two companies who returned my call (the other one was a large franchise that charged the same price). The plumber showed up promptly at the beginning of the service time window, and was efficient and professional throughout the job. He also provided good advice on the suggested frequency of service, and the advantages of tankless water heaters versus a hot water tank. I will definitely call McConnell Plumbing and Heating again for my plumbing needs.

It?s a family owned operation.

Great. They were very professional and prompt with the work. He was glad to either come out himself or to have one of his foremen come out to have the system drained to clean out the crud amassed by the old system. This winter was excellent and our water and energy bills went down significantly

unknown

Ken & crew did a great job. Ken gave us a competitive quote, and was able to get started about 6 weeks after we accepted his quote. There was clear communication about what we wanted done, the crew showed up as we were leaving each morning and it was exciting to come home & see the progress made! You can tell Ken & team cares about what they're doing, it was a nice clean install with neat plumbing. Because we had the work done over the summer, we haven't had a chance to experience the savings on the gas heat yet, but I'm sure it will be wonderful. In addition to the oil-gas conversion, we also asked them to hook up a new gas stove, and remove a section of baseboard from the kitchen. Ultimately, we'll be hooking up toe kick heat to replace the baseboard that was removed, and we'll definitely be calling Ken back to do that work.

First time experience with Ken McConnell was positive all the way, and we would recommend him without reservation.
Ken examined our old boiler that we were dissatified with, pointing out poor aspects of the prior installation as well.  He listened well as we described our usage needs and recommended several brands for replacement for our consideration.  Having done some research, we knew his recommendations to be quality oriented.  Ken ordered, delivered, and installed the new boiler with an additional crew member, a fairly complicated project involving separate supply lines for radiant heat and household water, quite time consuming.  
Ken spent extra time explaining the detailed operations and functions, emphasizing safety aspects, and installed an additional CO2 detector at the location, then took care of government inspections required to obtain the permit.  HIs working style was unobtrusive, orderly, clean.
We were impressed with Ken's intelligence, plumbing skills, resourcefulness, communication skills and integrity.  We like that he returns phone calls and emails promptly.  He has been punctual for every visit.  A consummate professional all the way.
We have already enlisted him for a new project, and intend to keep him in our active rolodex.  We like that he is nearby, can respond promptly in emergencies, and has a crew to back him up during busy times.  He is busy, so that's important.  
His hourly rates are around the median for this area.   We think that's fine, especially given that the quality of workmanship is well above median.

unknown

It went very smoothly. They advised me to buy a fixture myself because it was cheaper and they installed it.

excellant service kevin did everything awsome

Went fine. Had the replacement part on his truck so my heat was back and running in less than an hour.

They corrected the angle of the pipe (over 100 years old), and snaked the pipes before and after the new pipe. All leaks are gone. They even moved up the date when the leaking became worse over Thanksgiving weekend.