HomeWorks Energy

I would NEVER recommend this company. They should not be representing Mass Save. The person that came to my house lied about everything he told me. Then the insulation people messed up my sprinkler system installing insulation in my cellar. The prices I was quoted for a hybrid hot water heater were completely out of line, by thousands of dollars. The information I was given regarding mini splits was totally incorrect. I repeat do not have this company come to your house!!

Incredibly disappointed by the quality and dust control and mitigation that was done one our recent Mass Save Insultation install. They actually spent the time to set up sufficient barriers/dust blocks, but then proceeded to not seal off those areas and blew LEAD FILLED DUST AND INSULATION DEBRIS coating our first floor. Worse yet, their customer service rep has yet to respond to 2 voicemails, 6 texts, and about 7 or 8 emails. Do not work with this company, they do not value their customers satisfaction or health. They exposed my pregnant wife to lead dust, and it actually bad enough I developed Bronchitis and had to be heavily medicated at urgent care to recover. Just absolutely boggled by complete and utter lack of response from customer service after doing so such a poor job.

The energy audit itself was great, everything after that was a total frustration and waste of time. The communication was poor, inaccurate, or nonexistent. The insulation project was scheduled, paid for, then canceled with little notice and zero response after. We had to call and insist on confirmation of the refund, which we were intitally told was not possible. Save your time and lots of frustration by going with another company to get the energy audit you need to connect to MassSave programs for insulation, incentives, and rebates. Like another reviewer suggested- do your homework- read the reviews of this company and others, and make an informed decision.

Knowledgeable, friendly, attentive

Adam Morrison came to our home to give us an energy assessment at our request. He was very personable and professional. He shared a lot of information, walked me through the various links on the Mass Save site and helped us change over our electric supplier. He also tested our furnace and water heater for efficiency, changed our shower head and our faucet aerators. On top of all that, he gave us 2 advanced power strips and installed a new thermostat. He also sent the necessary information to the office to help line us up for the next step of acquiring energy saving appliances, furnace, water heater etc. We found Adam to be a pleasure to deal with. He saved us a lot of precious time and money because of his expertise. I would absolutely use his services again and highly recommend him!

Adam did a wonderful job, and found a problem that could have been costly to remediate. We are so happy we called MassSaves.

Adam Morrison did an excellent job with my Mass Save assessment through HomeWorks. I’d highly recommend texting or calling him if you would like an energy assessment scheduled ASAP @ 857-408-1470. He will give you the 5 star treatment, listen to you, and really focus on your concerns. He even found where my bathroom fan was causing mold growth. They sealed up my attic floor and basement with targeted spray foam. This made a my house so comfortable since before I felt drafts all through my house. Insulation that’s minimum 75% no-costs, up to 100% off based on your income. Insulation, Air sealing, door weatherstripping, no cost water savers, and power strips were just some of the things done during or after my assessment.

Great company, fantastic employees.

Not Great. I contracted this company through the Mass save program to seal up a half dirt and half concrete basment as well as install insulation in the attic and eve of my house. I spent two days moving and clearing out the basement as well as taking a day off of work to be home while the work was done. The basement they sealed and then layed down poly without grading the dirt floor. Which makes it very difficult to navigate. They then ran out of the poly so the basement floor is only half covered. In the eve they found old knob and tube wiring so as a safety precaution they cannot insulate the area which is understandable. The Attic was cleared and no knob and tube was found however they did not insulate because they couldnt insulate the eve. Very underwelmed with the workmanship and scope of work. Would not recommend them to family and friends.

Worst company I have ever dealt with! Paid half done May 2021 One failure after another Sechduled people wouldn’t show up. Compressor failure and no help! It’s. November 16th. Still not working

We had HomeWorks Energy do some insulation work for us, as a followup to a MassSave energy assessment. We got a great deal on the project due to the MassSave funding and COVID credits, and we couldn't have been happier with their work. We were able to get on their schedule in under a week. They said it would take 1.5-2 days to complete the project, but ended up bringing an extra crew-member with them and got it done in 1 long day. That was great and way more convenient for us since my husband, two kids, and I are all home right now due to COVID. They wore their masks all day, even when they were working by themselves up in the hot attic! They were very respectful and friendly. Thank you Wilfredo Lainez, Wilder Pantaloon, Carlos E Martinez and Cirilo Reynoso! You guys are awesome!

I find them to be very good. The service guy they sent out did an excellent job. They responded very well. The AC works better now. When I had it first installed it made too much noise but they came back and fixed it for me, it now basically runs silent.

HomeWorks Energy provided my standard MassSave assessment, and a scheduled heating/cooling assessment.Based on their work, I do not think it was worth my time. For the MassSave assessment, their only work was to change one lightbulb in our kitchen and leave two (useless) "smart" power strips that we won't use, since we don't have a TV or stereo.They did recommend some minor insulation, which we are planning to do ourselves, because even with the 70% discount from MassSave it is $1000 less expensive than their cost. Also, as a warning, their recommendations only bring up insulation levels to current building code. Energy saving standard-of-practice generally recommend much more attic and basement insulation than HomeWorks can recommend or offer discounts on.Finally, and this is what prompted me to write this review, I scheduled an additional heating and cooling assessment, as my initial MassSave inspector wasn't knowledgeable in those areas and didn't have any suggestions to offer. Instead of the inspector showing up, though, I got a phone call 10 minutes before our scheduled time, claiming that they didn't recommend their team coming out to the property because 1). the previous inspector saw a few pieces of fiberglass (personally installed and then removed by me when it melted) adhered to a radiator pipe, and they needed an asbestos abatement company to sign off on it before they could do any work, and 2). because I wasn't yet eligible for a particular rebate, they didn't think it was worth their time.Given that I wanted to talk about future installation options to budget and plan for, I found this deeply unprofessional, not to mention ridiciously red-tape laden. I would NOT recommend HomeWorks Energy for any work or assessments in the future.

The cost was very fair. Their services were very good. They came on time. They recommended things really need and they recommend unnecessary things. They are really honest on saying what I really need to have. Responsiveness was very good. The people I dealt with were very good.

It was a seamless project t from start to finish. My team consisted of Sandra, Sean, Andre, Adam and Celson. And the two young men who spent three days in my eaves doing air sealing and foam board installation. IT was a pleasure to,work with each of them...true professionals...you knew they had your back, all of them! They were neat, thorough, meticulous and attentive to every detail that would end the project with every issue addressed. They went above and beyond to,ensure that every little item on my punch list was addressed. I was very impressed with their skills and their courtesy.

We had a number of projects going on -- AC, insulation, floor, electrical, etc.  These folks were great with scheduling, and the work itself.  Good quality.

It didn't,t go,I would never do business with this company.

I had some issues with HomeWorks Energy but Chris
Nichols and his team came back to address all my concerns., They were very responsive. I would recommend them without reservation.

I was very pleased with the whole process.  It only took one day.  Both the initial home energy assessment and the entire weatherization of the attic, cellar, and other parts of the house went smoothly.  The crew were very accommodating and helpful.
Late that afternoon I had to call because I noticed insulation on my kitchen floor.  He came back early the next morning and fixed the problem.

As it turned out,  the access to the attic area was no more than a hatch and had to be enlarged.  The crew did this neatly and installed tons of insulation, new thermostat and turned me wise to a Mass Save rebate that would save me $300 on a new furnace which I badly needed.  All in all, I needed the work done and they did a great job and saved me a bundle.

Homeworks is a participating contractor in the Mass Save Home Energy Services Program.  I contacted Mass Save and was given their name since they service my local area.
It was very easy to set up an appointment.  They were prompt and responsive and sent out an auditor within a week.  I have a 45-year-old house with a boarded up attic (for storage) so it was challenging for the auditor to figure out what to do with adding more insulation without incurring thousands of dollars out-of-pocket for us.  He came up with a solution that (at the time) seemed brilliant since it would cost us only $1275 out of pocket (Mass Save would cover the remaining $2,752).  My understanding at the time was they they would remove the floor boards and blow in some additional cellulose to augment existing R13 insulation to bring up to R19 (as explained to me, a process called cellulose dense pack).  Afterwards they would reboard them to the original condition.  I signed the contract and they sent us the paper work the following day.  Everything was great up to this point.  They scheduled to work to take two days.
4)On the first day of the appointment, two trucks showed up with four guys.  After looking at the work order and the attic, they said that they could not do the dense packing because I already have fiberglass insulation underneath the boards and the dense pack cellulose would have no place to go.  That was not good news because it was the majority of the work scope.  Why did an auditor from the same company put that in the contract and assured me that it would work if, technically, this can't be done? So we scrambled to figure out what to do because I didn't want them to leave, bring in another auditor, then wait another month to do the work.  I had moved all the stuff out of the attic and put in the garage, and I didn't want to wait another month since I had already arranged people to help me bring our stuff back into the attic. The solution we eventually negotiated was less than satisfying since it would do nothing to better insulate the boarded up portion (75%) of the attic floor.  We decided to focus on other things that could help insulate, such as capping the top of the interior walls, cover the recessed lights, change the hoses of the exhaust fans, etc.  in addition to remaining items in the original contract (open blow cellulose parts that weren't boarded up, damming, roof vents, etc.).  I got on the phone to negotiate with the boss and eventually got the prices down to the original $1275.  However, I could not help feeling very disappointed about what Homeworks had promised to do.
They did a fair job on the renegotiated tasks.  The attic stair cover fit really well.  The covers for the recessed lights were well done.  The weather stripping and door sweep work were good.  But the open floor cellulose blow was not uniform, the foam sealing was a bit messy, some of the floor boards were not completely screwed down, and they could have done a better job cleaning up.  The guys worked hard and they took only a day to do the job.
In summary, my biggest disappointment was that I was led to believe (and signed a contract for) something that Homeworks was not able to deliver at the agreed upon price.

The rep that came out did the audit but was unable to answer questions beyond what was in his script/written material.  I think he was new to the Job.
Additionally, the information about MassSave that he left behind was imcomplete, missing the information printed on the back of the pages.

He was prompt and he explained what he was doing to determine where the "leaks" in heat/air were happening.  He made concrete suggestions for improving our energy use and efficiency.

unknown

The work was inadequate according to another inspector and had to be redone.  The redo had two men, one who was good and one who must have been a trainee.  What a mess he made of my basement.  There is no way to describe how sloppy the work was down there.  Gobs of hardened foam were on pipes, on the floor, and overall uneven and unsightly.  Every horizontal surface and every box or bin was filled with debris, not just the hardened foam but bits of dirt and debris.  
The experienced man did a fine job upstairs.  The other man does not belong in people's homes.