HomeWorks Energy
About us
We provide no-cost home energy efficiency assessments to determine the efficiency of your homes energy efficiency. We will then create a report on-site and explain the recommendations and rebates we offer through the Mass Save program.
Business highlights
Services we offer
Insulation rolled batts, blown-in cellulose and spray foam in attics, draft sealing, furnances and heat distribution upgrades, lighting, solar appraisal., thermostats, walls & basements, windows
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 46% | ||
| 19% | ||
| 14% | ||
| 6% | ||
| 14% |
"Hi [Member Name Removed], I noticed that you left this same review on Yelp. So again, we are sorry to hear about your negative experience and that you felt the home assessment was not worth your time. Your Energy Specialist noted that your home had energy efficient features similar or better than those provided through the Mass Save Program, which is great! (But also why there was only minor work done) However, they noted spotting asbestos during their visit which prompted our Heating and Cooling Specialist's inquiry before arrival. We do apologize for mistaking the melted fiberglass for asbestos but as a safety precaution for all parties involved at that time, our Specialist wanted to take the extra step in ensuring that. As a Mass Save Home Performance Contractor, we are subject to guidelines regarding recommendations, insulation levels, and certain rebate eligibility. This is not to say any projects would not be 'worth' our time. Since you did not wish to get disclosures and canceled your appointment during the call, our Specialist was unable to discuss those future insulation options with you. If you would like, we are happy to discuss options with you. If not, we do wish you the best of luck on your insulation project! Thank You. Zach S. | Customer Support"
Nichols and his team came back to address all my concerns., They were very responsive. I would recommend them without reservation.
Late that afternoon I had to call because I noticed insulation on my kitchen floor. He came back early the next morning and fixed the problem.
It was very easy to set up an appointment. They were prompt and responsive and sent out an auditor within a week. I have a 45-year-old house with a boarded up attic (for storage) so it was challenging for the auditor to figure out what to do with adding more insulation without incurring thousands of dollars out-of-pocket for us. He came up with a solution that (at the time) seemed brilliant since it would cost us only $1275 out of pocket (Mass Save would cover the remaining $2,752). My understanding at the time was they they would remove the floor boards and blow in some additional cellulose to augment existing R13 insulation to bring up to R19 (as explained to me, a process called cellulose dense pack). Afterwards they would reboard them to the original condition. I signed the contract and they sent us the paper work the following day. Everything was great up to this point. They scheduled to work to take two days.
4)On the first day of the appointment, two trucks showed up with four guys. After looking at the work order and the attic, they said that they could not do the dense packing because I already have fiberglass insulation underneath the boards and the dense pack cellulose would have no place to go. That was not good news because it was the majority of the work scope. Why did an auditor from the same company put that in the contract and assured me that it would work if, technically, this can't be done? So we scrambled to figure out what to do because I didn't want them to leave, bring in another auditor, then wait another month to do the work. I had moved all the stuff out of the attic and put in the garage, and I didn't want to wait another month since I had already arranged people to help me bring our stuff back into the attic. The solution we eventually negotiated was less than satisfying since it would do nothing to better insulate the boarded up portion (75%) of the attic floor. We decided to focus on other things that could help insulate, such as capping the top of the interior walls, cover the recessed lights, change the hoses of the exhaust fans, etc. in addition to remaining items in the original contract (open blow cellulose parts that weren't boarded up, damming, roof vents, etc.). I got on the phone to negotiate with the boss and eventually got the prices down to the original $1275. However, I could not help feeling very disappointed about what Homeworks had promised to do.
They did a fair job on the renegotiated tasks. The attic stair cover fit really well. The covers for the recessed lights were well done. The weather stripping and door sweep work were good. But the open floor cellulose blow was not uniform, the foam sealing was a bit messy, some of the floor boards were not completely screwed down, and they could have done a better job cleaning up. The guys worked hard and they took only a day to do the job.
In summary, my biggest disappointment was that I was led to believe (and signed a contract for) something that Homeworks was not able to deliver at the agreed upon price.
Additionally, the information about MassSave that he left behind was imcomplete, missing the information printed on the back of the pages.
"Hi [Member name], My name is Max and I'm the new CEO of HomeWorks Energy. In 2013 we went through a change of ownership and I took over the business. Since then, our customer service and training standards have gone up. I would love to rectify this issue that you had and send someone out there again, free of charge, to perform another assessment to make sure nothing was missed. I will make sure to send one of my most senior Home Energy Specialists. Thank you, Max"
The experienced man did a fine job upstairs. The other man does not belong in people's homes.
Licensing
State Contractor License Requirements
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