CERTIFIED REMODELERS

OUR EXPERIENCE WAS MISERABLE. WHILE WE LOVE THE FINAL PRODUCT, DEALING WITH THIS COMPANY WAS A NIGHTMARE. THEY TOLD US THE JOB WOULD BE DONE IN 6-8 WEEKS. IT TOOK THEM 17 MONTHS. THEY NEVER ASKED US BEFORE MAKING IMPORTANT DECISIONS, AND OFTEN WENT WEEKS WITHOUT RETURNING OUR PHONE CALLS. IT BECAME CLEAR THAT ONCE YOU PUT YOUR NAME ON THE CONTRACT, YOU ARE LOCKED IN, AND THEY HAVE NO INCENTIVE TO FINISH YOUR PROJECT IN A TIMELY WAY. CERTIFIED DELEGATED IMPORTANT DUTIES TO PEOPLE THAT WERE PLAINLY INCOMPETENT - ONE WHOSE DRINKING CAUSED CERTIFIED TO FIRE HIM WITHOUT TELLING US, EVEN THOUGH HE WAS THE LEAD MAN ON OUR JOB, AND THE JOB WAS ONLY HALF FINISHED. AFTER WEEKS PASSED WITH OUR HEARING NOTHING AND GETTING NO PHONE CALLS RETURNED, WE GOT A LONG SOB STORY FROM THE OWNER IN WHICH HE THREW HIS EX-EMPLOYEE UNDER THE BUS AND BLAMED EVERYTHING ON HIM. THEY THEN RE-HIRED HIM.

WE WERE TOLD NO SUBCONTRACTORS WOULD BE USED. ELECTRIC AND PLUMBING WERE SUBCONTRACTED. WE HAD TO PAY EXTRA FOR THE PLUMBING WORK. THE TILE JOB LOOKS LIKE A SEVEN YEAR OLD DID THE WORK. ALL THE GROUT CRACKED ABOUT ONE MONTH AFTER. ASKED FOR A NEW WINDOW, USED A CHEAP REPLACEMENT WINDOW. THE OWNER CAME UP AND SAW THE JOB, AND SAID WE WERE BEING PICKY. WAS ALSO SUPPOSE TO TILE A CEILING AND THEY DID NOT DO THAT. CARPENTRY WORK WAS DONE POORLY. TERRIBLE, TERRIBLE, TERRIBLE EXPERIENCE!

ADDED MANY COSTS DURING THE JOB THAT WERE NOT IN THE ESTIMATED CONTRACT.

FELT THE LUMP SUM ESTIMATE WAS TOO HIGH, SO I ASKED FOR A BREAKDOWN. I GOT A FORM CHECKLIST WITH SEVERAL ITEMS CHECKED ON A 'AVANA PRE-DESIGNED BATH' WITH 'AMERICAN STANDARD FIXTURES.' I DIDN'T ASK FOR THIS, I SPECIFIED KOHLER FIXTURES. KNOWING THERE WOULD BE AN 'UP-CHARGE' FOR KOHLER, I WENT ELSEWHERE (BROWN'S KITCHEN AND BATH)SINCE THE STANDARD BATH WAS ALREADY AT THE HIGH EDGE OF MY PRICE RANGE.

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