Home repair gone wrong… Do NOT use Connell for any home repairs! If you do make that mistake, do NOT hand over your final payment until ALL work has been completed to your satisfaction. A large dead tree uprooted and fell on the corner of my house during a rainstorm in December 2023. It caused damage to my siding, roof and chimney. A neighbor came to look at the damage and suggested a company to repair the roof and siding. It was Connell Roofing. I had not used them previously and would NEVER use them again for any work! They told me it would take 4-5 days to complete the work. They brought in a dumpster and began setting up their equipment in June 2024. Things seemed to be good. I was working remotely so could monitor the progress. On day 1, I had a woman contractor ask if she could use my toilet. Then the next day the same thing. Then a man asked to use my toilet. I decided to call the head company and they told me that workers should be going to the bathroom when they leave my house for their lunch break. In the 7 days that they worked on my house, they NEVER left for lunch. They were there at 7:00 am and left around 7:00-30 pm. When I went downstairs to my kitchen, I several times witnessed male workers walking towards the woods on the side and rear of my property looking over their shoulders. Then I saw them at least twice standing in the woods on my property about 25-50 feet from my lawn urinating. I reported that to Connell. You would think that if a company was going to spend 5 days working at your house they would bring a port-o-potty. I can only imagine them defecating in my woods had I not been working from home. Who knows, they may have done that while I was not looking. I prefer NOT to think about it. They played a boom box super loud! Even with my windows closed and A/C on, it was noisy to work in my office. One of my neighbors actually moved out of their house on the 3rd day and did not return until after the work was finished. The workers worked too long a day. I am used to getting things done after work in the evening in my yard like mowing and gardening, but that was all but impossible with the crew working until 7:30 pm each night. To replace my roof, they needed to remove all the old nails. Although they used a tarp to catch them as they were removed, and a magnetic equipment on wheels to gather them each night, I spent the next several months picking up nails all over my yard which must have numbers at least 200! I have a 9 year old daughter who often runs in the grass barefoot. I could only imagine the hospital visit if and bill if she stepped on one and it went through her heel. I have a small mudroom in which I built a beautiful wooden bench that I stained. When the men came in to reside that area (it was previously sided by the former owner), I watched one man feel how smooth the bench surface was. The workers then proceeded to stand on the bench the next 2 days working without a blanket and scuffed the heck out of the surface! I had to sand it several times and recoat it, but the dents and scrapes will remain. All of my gutters and downspouts needed to be replaced. It sounds easy to put 2 pieces of gutter pipes together, but if your workers are not properly trained, and there is a lack of supervision and inspection by Connell, problems will arise. The day the gutters were finished we had a heavy downpour. I went outside to see how the new gutters held up. The one by the garage was gushing water out of its sides for who knows why. When I looked a little closer I could see that the pipes were connected backwards, so the top piece was outside the bottom piece. Had that gutters been inspected, the problem would have been noticed before it rained. Although the workers used a tarp to shield my front door while removing the old siding, they did not protect when they put the new siding up. I had scuffs all over my black door so it needed to be repainted. When Connell sent a painter, he was not a professional. He clearly missed spots with the brush, and you could see that he did not have enough paint on his roller when he rolled the paint on. I called Connell several times then and then months later to get it repainted again. A few days after he painted it, the paint started shipping off. I had not touched it, not had there been a storm, it just was not painted right. 14 months of excuses and my door remains unfinished. I wanted to delay a portion of my final payment at the end of work in June 2024 until my door had been repainted to my satisfaction, but was heavily pressured to pay every penny then, and was guaranteed that the repair would be made to my satisfaction and soon. The workers in the head office talk a good game and are great at making excuses for their workers’ work but are slow/unresponsive to fix problems. Final opinion: DO NOT USE CONNELL FOR ANY REPAIR WORK.

Connell Roofing completely replaced our roof in 2020 on a new purchase. The roof was covered in moss. Connell Roofing's sales person falsely represented to us that high end GAF shingle was warranted to repel moss, inducing us to pay thousands more than we were negotiating. Four years later the roof is growing moss and Connell Roofing denies making the false claims. Instead they charged us to come look and the roof and recommend we pay them more money to remove the moss from the roof. Connell Roofing has a fully staffed call center but instead of returning calls to try to address this situations, the president of the company would only email after business hours. After being left a bad review on Facebook, Connell Roofing is now manipulating its social media presence to hide the bad review. Connell Roofing has been reported to the BBB, the Massachusetts Attorney General's Office, and the shingle manufacturer for make false and deceptive business practices.

Connell Roofing just completed a roof for me with damage from falling tree. Ben responded immediately when I reached out and got over to my place assessed damage tarped and weatherproofed roof. The damage was extensive involving chimney work, framing, roof, carpentry and gutters. Every step of the process was thoroughly explained by Ben and his team and the day of repair/install the crew worked together seamlessly and quality of the work was amazing and when they were done everything was cleaned up like they weren’t even there! Highly highly recommend Connell roofing!

They were fantastic. They worked efficiently, did a great job, and left the property spotless. They were very responsive to questions. They got us an estimate quickly and we’re able to start work right at the date they estimated. We would definitely recommend them and would hire them again in an instant.

Ben and another person came to check actual problem, performed the assessment, check using drone and estimate were provided on the same day evening. Very quick response and performed entire assessment and job from outside the house in this COVID time :). Work was performed and got invoice 3 days later which was again great customer service while others hand over invoice on same day or expect advance. Kudos to Connel roofing team, keep up excellent work and stay safe!

Connell Roofing is amazing. I had a leak in my master bathroom ceiling. They quickly diagnosed it was due to flashing coming loose in an air vent on the roof. The work was done a few days later and fixed right the first time. I will definitely will be using Connell for all my roofing needs!

For over twenty years, Connell roofing has taken care of our roofs, gutters and any roof or gutter related issue quickly, professionally. They are competitively-priced, personable and their service is 5-stars from start to finish. They always arrive early, work late and clean up every step of the way. We highly recommend them to everyone we know - and I guess here, to everyone we don't know!

We were very pleased. The staff was efficient, professional and very neat.

Connell Roofing replaced our existing roof with a new GAF Timberline ULTRA HD asphalt shingles, including some copper valleys and three solar roof vents. In addition, Connell installed a new gutter and downspout system replacing our 20-year old LeafGuard system with new covered gutters by Leaf Relief. Chris Kent, the salesperson, sat down with us during the contract process and explained the entire process, the types of materials, and warranties. He was very professional and informed and answered all our questions during the meeting and follow up emails. Chris also visited the site during both installations to ensure compliance with our contract. Zach Tentoni, managed the installation, and was very detail oriented, ensured compliance with the contract and expectations, and was on site during the installation as well being available by phone in case we had questions or concerns. Zach’s workmen including Mike, Curtis, Matt and Sammy were excellent, very accommodating and more than willing to answer any questions or concerns we had during installation of the roof and gutters. They were ver efficient, produced a quality product, and cleaned up well after the jobs were done. Zach performed a walk around upon completion. It was made clear that if we had any issues or problems post-completion, Zach was prepared to send members of his team back in to repair or fix anything that might occur. My wife and I are more than pleased with Connell Roofing and would highly recommend them.

Matt and his crew were wonderful to work with--polite, accommodating, and excellent communicators. The job turned out to be more complicated than expected because hornets had decided to take up residence, and these guys couldn't have been more helpful and unflappable (not to mention brave!). I would definitely use this company again.

They were ok on the roofing job. Arrived and completed the work promptly. Returned to deal with a diverter that they forgot to install within one week. Then the delays, excuses and foot dragging started regarding the windows and siding. We originally spoke to them in September 2018 and were promised completion by end of December. It took forever to get samples and return phone calls. In February Ben (the owner) returned my second phone call with an email 10 days later with the excuse that he has been busy. Then he got testy as our finance commitment had expired (we used his recommended company) but the finance company told us we were good until next October and Ben had to ask for an extension on the billing deadline. We decided at that point to go elsewhere for windows and siding. I think that they are ok for roofing although the slow and contentious email response that took 10 days to get left a bad taste.

Spoke with person who answered the phone about my project for several minutes. She said the owner would call me back. No call back.

Lowest of four estimates. No high pressure. Salesperson congenial and very responsive to text and phone call questions. Used high quality materials with lifetime warranty on roof. Job took less than two days. Work quality appears excellent. Cleaned up after first day and excellent clean up after job completion. Project manager on site for inspection at job completion. Salesperson and owner both called to check on job satisfaction. Had a question on solar powered skylight operation and owner stopped by same day to help. Final pricing came in as estimated.

Picked the right company. I spent a little time collecting quotes and meeting with roofers to help me choose the right company to install a new roof, vinyl siding and gutters. This was a huge expense for me and I wanted to make sure I would get the best value and a company I could trust. Well I can honestly say Connell Roofing delivered on all counts. Crew was efficient and professional. They continually sought out my feedback to make sure I was satisfied with the way the job was progressing. Crew noticed the rubber roof over my enclosed porch was failing and would need replacement in a few years. Ben gave me a great deal making the decision to replace an easy choice, saving me money and eliminating a future headache. They even replaced several exterior lighting fixtures at no additional cost. Ben has called several times to make sure there are no unforeseen issues. So far so good. I feel confident they will stand behind their work and trust they will be here if I need them.

all went well

Ben, Eric and the team did a great job and communicated with me every step of the way when replacing everything around my dormers.

Outstanding

The work went as smoothly as possible under wintry conditions. We always knew when the crew was coming and what they would be doing. The final result exceeds our expectations.

The Connell crew arrived on time and worked diligently to strip the roofing shingles off of the house and our garage. The young men were professional, hard-working and respectful. And we thought that the shed roof was included in our contract--we did not receive a copy of the contract before work began because of an e-mail error. Connell Roofing honored our voice message in which I had asked for the shed to be included in the estimate; we very much appreciated that and the next time I sign a contract, I will make sure that I have a copy of the contract in order to review it before the work begins. That was my fault and it will not happen again. I can recommend Connell Roofing as reliable, honest and professional.

Great! Really responsive to requests and input from all unit owners. Completed agreed work in 3 days despite unseasonably cold weather. Multiple updates per day during and before project on timeline and status.

They did a great job, quickly and efficiently.

Connell was very thorough with the scope of the work and gave us a fair price for doing all of the work. Had some issues at first ordering the windows, which delayed the project a bit, but those issues were due to the manufacturer more than Connell. Ben was more than accomodating when the issues arose and went above and beyond to make up for delays and some installation issues that came up during the window install. The work was all done in budget of the estimate and there were no hidden costs that came up

Well, just as advertised

Everything went smoothly.

Excellent. Ben Connell was professional and able to answer all of our questions. He carefully took me through the entire procedure, and recommended many local examples for us to check out. He spent the time to walk us through the entire process. Rain was intermittent during the work, but Connell was particularly on top of that and never did more work than they could complete that day, so there was never an issue. The crew was amazing. First, they completely isolated our foundation plants with netting. A small army of workers took 2 days to complete the roof while other crews came afterwards to do the gutters and carpentry. The foreman was particularly careful, listened to any concerns, and responded immediately. The cleanup was incredibly thorough -- I had cleaner plant beds and a fresher-looking patio than before the job! The workmanship appears to be excellent. Everyone was friendly and professional. It is clear that Connell's team is top quality and has been dedicated to this company for a long time. Seeing that I needed a lot of different tasks done, I am thankful that I went with a such an experienced and dedicated team.