MAYNARD DOOR AND WINDOW

The windows REPLACED by Maynard Door & Window were vintage 1992 Owens Corning new construction windows that were installed incorrectly, no flashing, no insulation no nothing, the windows were installed in a bare R/O. Rich & crew removed the window, reworked the R/O, removed & replaced the rot from water damage, flashed, installed, insulated, trimmed exterior & interior stem to stern. All in a prompt professional manner, an absolute pleasure to receive 100% of what was told to me at the time entering the aggrement. At the first visit by Steve he provided his knowledge & opinion of a change in swapping out some of the double hung windows to Awning style windows offering more open glass, what a difference! Thanks Steve, Janine, Rich, Walter & Antonio!!

Right from the start, dealing with Steve and Janine was a pleasure. They were professional from beginning to end. Steve's expertise with products and installations proved invaluable. Their assistance and guidance really helped in making the best decision for me and my situation. We discussed what options were available and best suited my needs and budget. Their were no high pressure sales tactics or attempts to "upsell". Throughout the process there was a genuine concern for me and my needs. The installation itself (19 windows) could not have gone any better. My previous window installer (23 yrs ago) apparently used some unconventional methods which made the new installation a bit more difficult. The Maynard Door and Window crew handled it all with complete professionalism and the quality and care for my house was second to none!!! While on site I asked if they could possibly replace my shutters as well. Steve had them ordered in a day and installed them the next day as he awaited the inspector (who, by the way, commented on the quality of the installation!). We are thrilled with our new Anderson Woodwright windows and we are so happy that we chose Steve and the entire Maynard Door and Window team!!! Their concern and care for the customer really shows through in a true and genuine manner. They "go the extra mile" and I intend on having them do my garage windows and a couple of entry doors in the near future. The service, price and quality you get from Maynard Door and Window is second to none. Steve is a young guy with an "old school" approach to business. A quality I did not see in most of his bigger name competitors.

We have windows in 3 rooms from our 1955 ranch replaced, including a huge 4 part picture window. Maynard Door & Window was excellent from start to finish- From helping us choose the best windows for our home to Janine insuring the ordering was exactly what we wanted to the installation. For that Rick, Antonio & Walter were all polite & professional. They were very careful in protecting our spaces both inside, esp. our oriental rugs, and out so no plants in our extensive garden were harmed. The old windows were carefully removed, the new ones neatly installed and leveled correctly. And after cleanup one would never have known they were here! We are extremely pleased with the entire process and the results. We will definitely use them for all future projects. - L. Michelle & Adrian Touw

Working with Maynard Door and Window was great. They are always responsive, punctual, very professional and helpful. The construction timeline is reasonable, crew is awsome and they keep things tidy and neat. Overall the product and workmanship is high quality.

Maynard door and window replaced about half the windows in my house. There was a delay in installation due to the long lead time from the factory, but once installation was scheduled, the installation went smoothly and was finished in one week. The workers were very professional and courteous.

MD&W removed a terrarium window, enlarged the opening, and installed three new large windows.  They also completed the framing and drywall.  We had to hire a handyman to smooth out the drywall/mudding which was uneven and to paint it.  It took a while to get the estimate, but once we signed the contract and put down the deposit, we were able to get on their calendar fairly quickly.

Everything was great. When the owner came out initially to measure for us, he was very friendly and answered all of my questions. We got a quote in the mail about a week later, and once we ordered the door took about 2-3 weeks to arrive. They quickly set up an installation time, and were on time and efficient during the installation. They even remedied a few issues they found, such as some rotten wood around the kick plate and the fact that the original door had been crooked. We then noticed that the interior had only received one coat of paint, so the owner himself came out to paint the door the same day. We are very impressed with the level of customer service. We will definitely use Maynard Door and Window for future projects.

It went very well.  They replaced both doors in one day.  This is the second time we have used this company.  We had them replace a deck slider door earlier this year.  Customer service was great, they helped us through the myriad of details and choice of materials to choose.  This was helpful for us in keeping a check on the costs.  Be advised they are busy and aren't a large organization so it was about  two months between placing our deposit and the actual work (this also included factory delivery time).  We planned this ahead so the timing wasn't an issue for us.

It went very well.  We contacted three door and window companies based on Angie's list rating and proximity to our home.  Maynard Door and Window were the most responsive and gave us the best price.  They scheduled a date right away and Stephen came out to our house on time.  We discussed our need and Stephen explained to us their process and helped us pick out the door.  We decided to go with the Andersen 200 Series Narroline door.  We didn't need anything fancy, just a straight forward, standard patio door.  Stephen also took the time to hear us out and provide advice on some future door replacements we're considering.  He took the measurements and within about a week we received the estimate in the mail.  On their advice, we also made an appointment to go their shop to see a sample of the door.  This was important to us because it gave us a good sense of what we were ordering, as opposed to a picture and description in a catalog.  We met one of the other salesmen, Sean, who gave us a detailed run down of the slider door.  It showed to us they knew the product inside out.  We put down a 50% deposit on the door as part of the acceptance and remainder after completion.  The process went very well and we are very happy with the product and installation.  So much so that we went ahead and scheduled to have them replace our main entrance door and a mudroom entrance door.

My front door had rotted to the point that I had daylight shining through (and also cold air!) and it had to be replaced. Checked Angie's List and found Maynard Door & Window and stopped in on a Saturday. The owner happened to be there and we had a good chat about my options as well as scheduled a time for him to come to the house. He gave me a copy of the Therma-Tru catalog and using that as well as the Therma-Tru website, I chose several options.
The owner was on time for our appointment, he measured and made notes about the condition of the entry and explained everything they would repair and replace and 6 days later I received a very thorough estimate in the mail with spec sheets for all the doors I had chosen as well as a couple of extras. I made my selection and hand delivered a check for the deposit.
As soon as they had an shipment date for my door, they called to schedule a date for installation. The crew arrived about a half-hour early in the morning, got right to work and they finished in about 6 hours or so. Installation work looks great, no mess left behind and the new lock was re-keyed to match previous lockset. 
I couldn't be more pleased with my experience or with my new door.

Estimator and work crew arrived on time. Crew was extremely professional. I have recommended them to others. They are 1st rate.

They were fantastic.

Maynard door and  window did an excellent job supplying and installing two Andersen sliding patio doors, even doing a minor roof repair at no additional cost.  They were responsive when I first called and the installers were thoroughly professional, even working through some rather unpleasant weather.

Called for estimate in June.  Came out within a week  for the measurements and job overview.   Ordered windows and door.
Waited about 6 wks for arrival and job to begin.  Estimated it would take about 5 days to complete.  Because of the damage to a fair amount of the wood and the ability to repair it while the windows were being installed, we chose to repair/replace what needed replacing (a fair amount). You could tell that the team (Antionio, Walter, Rich & Sean) were dedicated to quality installation and work.  They stayed, despite having other jobs that were starting elsewhere and juggled their schedules so we would be happy with the end results. 
I would recommend them to anyone looking to have new doors/windows installed.  They offer a personalized service and were responsive to issues along the way.  Steve (the owner) was very committed to customer service.

We are very satisfied. The job was very well done. They cleaned up very nicely every day after the work was done. They worked for long hours.

All that it should be.  Steve and Sean provided excellent service both over the phone and on-site.  Handled all of my questions and got back to me promptly.  Job completed in a day and came out great.

We contacted Maynard Doors and they immediately scheduled an appointment to have someone fix the doors. The staff member was polite and professional and a visit was scheduled within the next several days (other companies scheduled 2+ weeks out).
The technician came to our home and took a look at the doors. He knew exactly what was wrong with them and how to fix them. He required a special tool from the office and went back to retrieve it. When he returned, he removed some trim pieces from around the doors and leveled both doors so that the doors shut and locked again. He also installed a new trim piece on both doors so that you would not see a gap if the doors became misaligned again (which is very common with pocket doors we found). After he finished, he replaced the trim pieces he removed and caulked them. As I mentioned, the trim pieces were damaged pretty badly by the previous tradesman, but he tried to fix them as best he could and repaint them.
While he was working on the doors, I had mentioned that we had several other companies in to fix problems around the house (we had just purchased the house and needed to have a lot of work done). One of the problems we had was the windows and another was a jammed kitchen cabinet door. When he was done with the pocket doors, he took a look at the windows and told me why some of them would not close properly. He showed me that there was a clip that you had to align once the windows were tilted in for cleaning. He then went and fixed all of the windows. After that, he took a look at the kitchen cabinet and found the levers underneath the drawer that allow you to remove the drawer. It took him about 10 minutes to open the cabinet. Unexpectedly, that cleared another 2 items from my list of things to do.
Needless to say, Maynard Doors did a great job repairing the pocket doors. Instead of doing a quick fix and moving on, they took them time to make sure that the problem would not recur. In addition, they repaired other items in the house, which other contractors couldn't do. They really went above and beyond for us and I would not hesitate to call them again for any issue related to a door or window.

Because we were doing the work prior to listing the house for sale, it was important that the work be done quickly.   The job was initially planned for one day. Steve's crew showed up as planned on a Friday.  When it became clear that the job would be much more extensive than just replacing the door, Steve's crew showed up on Saturday and the following Wednesday to do complete all the work.   The work was professionally done to our satisfaction.  The pricing was fair.  Steve was very responsive in terms of doing the unplanned work and extras we asked of him.

Steve installed Anderson Tilt 400 series,new construction windows vinyl clad, with azak trim on virtually our entire house,   About 30 of them including 2 bay windows and 4 big windows.  A big job.  They had submitted many quotes and then showed up and wanted one signed.  I signed one and they stuck with it, even though it was the priciest of the quotes.

Very accommodating and friendly. Many more options than we thought. The workers were polite and very clean. Can't wait to do the rest of the house.

The owner Steve gave great up front service at the store and the initial visit at the house.  You really get a sense that this guy is hardworking and wants to succeed. 
The crew of three arrived on time.    Two workers (Walter and Antonio) and the supervisor (Rich).  I was a little unhappy with several small issues:
First,  when they removed the moulding  from around the window,  (which Steve had indicated up front would not be necessary),  they haphazardly leaned these pieces of wood,  with nails sticking out,  up against fine furniture.   In serveral rooms I had to explicitly ask them to not do this.  Similar situation in the living room,  where they were resting material and tools directly on a fine hardwood floor.   So, just be aware that these guys are not that refined.  It's up to you to supervise them and make sure they don't scratch your furniture/floors. 
Second,  when they carried windows upstairs (a narrow staircase),  I had to stop them several times from banging into the wall.  No big deal,  except, that is something the supervisor should be watching for, not  me. 
Third,  since they decided to remove all the moulding,  they had to remove some metal fasteners for the curtains and shades.   On two windows,  they managed to lose the hardware,  which I had to replace myself.  Not easy if you have old/unique curtains/shades.
Fourth,  they damaged (severely cracked) the wood moulding on several windows.   Fortunately,  it was cheap, generic moulding that was easily replaced.   However,  I had to point this out to them.  Again,  something they should have noticed/fixed on their own.
OK,  enough of the minor criticism.   I have to compliment Antonio on the excellent job he did of reconstructing the wood frame around a dual-window.   The wood was excessively rotted,  and instead of patching a small piece (which he could have done),  he concluded "I have to do the right thing and replace this whole frame".    He then spent a half-day fixing this one window. I was very impressed with that.   Also, no extra charge.    They finished 24 windows in 2 days.    Impressive.    I did have to help them in the final hours,  to get them out of the house before dinner,  by sweeping-up and installing the screens. 
Now that it is months later,  I'm happy except for one problem,  but I don't think it is Maynard Door and Window's fault.   The WoodWright windows all have a resonance problem.  By that I mean,  when a car goes by outside,  a sound occurs through the window that sounds like someone blowing into a coke bottle.   I can't be sure,  but it appears to be the internal springs in the window vibrating.    The only other possibility is that they did not caulk the windows correctly.   They did mention to me that they do not use caulking that expands,  because they have had customers complain later that it is oozing out the sides.   The flip side of that would be that the caulkiing that they do use is not completely filling up the open space,  which I hope is not the case.   I may have to open-up one window and more carefully inspect.

Everything went very smoothly. Shopped around and their prices were good and they explained everything well. Work done quickly and well.

All dealings with the company were very positive and communication was great throughout the process.  As soon as my replacement door arrived at their offices, they called to schedule the install.  Time slot availability was limited to weekdays. 
The installer arrived within the promised time window and was done within 45 minutes.  He was very courteous and professional. 
I conducted a careful inspection of the door before he left and noticed the weather stripping was pinched and not creating a tight seal.  In order to correct the issue, he had to disassemble the entire door again, which he did willingly.  Unfortunately he was a little rough with the power screwdriver which meant everything got nicked up a little more than it already had the first time around.    The installer did not clean up after himself and some light vacuuming was necessary from the small chips and wood fragments that flew off the door as he was working. 
Overall: Good experience, but I wish the installer had been a little more careful.

The end result was fine---the windows look and function as expected.  However, it took six months from initial inquiry to window installation.  While the initial consultation was scheduled quickly enough and was very, very pleasant, everything else dragged on.  Quotes took forever, people rarely replied to phone calls without several attempts, and we often had to physically go to the storefront to find a human.  We thought by calling in mid-summer that we'd have our windows in by the time we turned on our heat, but they didn't go in until mid-January.  (They also installed windows different from the ones we'd agreed on, a negative surprise for which they compensated us with a free window.)
The workers were not particularly tidy in their work.  They left behind mess in our flower beds, driveway, and home.  We found a broken plug in an electrical outlet and sharp objects under the tires of our cars.  However, given how long it had taken to even get the windows installed, we weren't inclined to ask the company to rectify the mess---we thought that'd just be another exercise in frustration.
This ranks up there among the most frustrating contractor experiences we've had as homeowners.  We were very surprised given the overall excellent reviews the company had received. 

My experience with them was good. He was really good. He came to the house, measured, and offered us different options for doors at different price points. The installation went really, really smoothly.