Foley & Sons Floor & Tile
About us
Foley Floor and Tile and The Faucetorium offers full service Bath re-modeling. Everything from a soap dish to full remodel. We offer all types of flooring with installation.Wood floor refinishing, Tiling, regrouting, and refurbishing.We promote Age in place products and safety products for the home and bath. We have a full showroom and also offer plumbing installation and repairs.We have been in business for 35 years and are a member of The BBB,Chamber of Commerce and NKBA. References provided upon request.
Business highlights
Services we offer
Plumbing services, all flooring installs, convenient showroom location with convenient hours, grouting, handicap bath conversions, partial to complete bath remodeling, personal service available., plumbing repairs, polishing etc. tiling, refinishing, repairs, safety bars and safety product installs, tile repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 14% | ||
| 3% | ||
| 7% | ||
| 7% |
One project I oversaw there was a huge differential in the level of the floor making a kitchen countertop and sink not sit level. The team worked tirelessly to get it right.
Another project involved redoing an entire bathroom for a handicapped individual who still wanted the heavy glass shower doors for his lady and the rainhead shower but with zero thresholds, lower controls and a grab bar encircling the large tile shower. It looked terrific when reconstructed and totally custom.
She then took me back downstairs to look at tiles. She gave me a place to sit and look at samples. As I hemmed and hawed about different tiles I would check in with the sales rep what each tile would mean for my total invoice. She did a whole lot of calculations and kept coming up with numbers. I chose a tile based on what it brought the total cost of my bathroom to and got my heart set on one only to find out as I was checking out that they had not included the stuff I told them I wanted to buy while we were upstairs picking things out! The final invoice they gave me was only for tiles and related items. I found this very aggravating and they were very unapologetic. They were acting as if "upstairs" was a completely different store even though I had travelled through it with this same sales rep who had supposedly been writing a log of all of my chosen items. It was as if what happened upstairs with this rep had been on another planet. As I had been looking at tiles for a very long time and had my heart set on that one tile by that point I moved forward although already significantly over budget and reminded them I was buying a whole bathroom - not just tiles so please add EVERYTHING up.
I followed up later when the toilet had not arrived and they had no order on record. They forgot to order the toilet which put extra stress into the remodelling process. The toilet arrived and later I got a call asking for payment for the toilet!!!! I was furious. Not only had I been given a quote that did not include all of the items I picked up stairs with the sales rep, but after I had to remind them to add the stuff from upstairs they still had never included the toilet in my budget quote and never ordered the toilet. Again they were completely unapologetic.
In the end I exchanged a recessed shower box for a diverter valve - an exchange that I was originally told should have left me with a $20 credit to my account. Yet they insisted for almost 2 years that I owed them money. I finally paid them their money to shut them up. I will never use them again. Their prices are too high (and I supposedly had a discount) to deal with such unapologetic customer service with a total lack of attention to detail.
Licensing
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