JT Dustin Plumbing & Heating
About us
Welcome to J. T. Dustin Plumbing & Heating located in Marshfield, Massachusetts. We are licensed and fully insured plumbing and heating specialists. Our goal is to provide you with high quality service, the same service we'd expect for ourselves. We've been servicing the South Shore for over 10 years. What We Do - We are a plumbing company that provides top notch service that is second to none. We take pride in offering our customers the best service possible by focusing on six core competencies: 1. Integrity - Provide our customers with an honest assessment of the problem and stand by all work that is performed. 2. Efficiency - Complete work in a timely manner. 3. Reliable - On time for all appointments. 4. Courteous - Customers are treated with professionalism and kindness. 5. Respectful - Customers property is treated as if their home were our home. 6. Cleanliness - Job site upon work completion is left as clean as when we arrived.
Business highlights
22 years of experience
Amenities
Free Estimates
Yes
Reviews
4.956 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 98% | ||
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Showing 1-25 of 56 reviews
Jared H.
Jun 2022
Always great service! Jeff has assisted with my house flipping business for many years. Budget with these past houses has always been of concern and jeff has always helped with the minimizing the cost while providing the best quality workmanship.
Joseph B.
Jun 2022
It was excellent, on time, work was done in a short period of time. I highly recommend him!
Jim C.
May 2022
Jeff either remodeled or installed new 5 bathrooms at 2 sites. He also installed a complex 5 zone floor heat project. His work is accurate, attractive and prices are reasonable.
Karen O.
May 2022
Jeff does a great job. I have been using his service for a few years winterizing my cottage in December and reopening it in the Spring. His work is top notch and very professional. He has my highest recommendation for any plumbing and heating work you need.
Ruth T.
Apr 2022
Excellent. Plumber and apprentice came out and evaluated the situation. Gave me recommendations on what needed to be done, including having the town shut off the water so they could fix the leak. I figured I wouldn't see them for a few days. They were back the next morning, they did the work, explained everything, water was turned on within the hour.
James H.
Aug 2019
The plumber arrived when scheduled. Problem was quickly found, he performed more troubleshooting to ensure the fix was complete. Turned out to be a very minor issue of a mod made by previous owners. We will call on them again.
Lori D.
Jun 2019
Excellent service all around. A+
Deb W.
Oct 2018
Terrible. He would call & never show up. When he did call he put the new part in incorrectly. Was very agitated then went & cleaned his truck. The handed me bill for almost twice orig cost. Came back in a week. Tried to talk to him. He lost his temper & said just forget it. Stormed out scaring granddaughters. It did work for 2 weeks then stopped. Found a great plumber.
Response from JT Dustin Plumbing & Heating
"I apologize for your experience. As a one man operation I do have to sometimes move my non-emergency jobs around for emergency calls. I try to accommodate everyone the best I can knowing that everyones individual issue is an emergency to them. You hired me with the knowledge that you didn't have money to pay for the job. I completed the work- starting with what I was told the problem was. I waited 3 weeks to go back to be paid and you talked to me through the screen door. I ended up turning and walking away. I was never paid for parts or labor nor did I storm out and scare your granddaughter or anyone for that matter. I was never back in the house after the work was done and that is not how I operate. The part only goes in one way and was not put in the wrong way. if you had permitted me to come back to review the issues you were still having I would have kindly resolved the problem."
William B.
Jul 2018
My 89 year old Mother-In-Law's 30 year old oven finally started to fail so my wife and I helped her buy a new one. Contacted JT Dustin Plumbing as they were local and explained job to them. They coordinated their visits with the delivery of the new oven so that the old one could be disconnected and made ready for pickup and removal. As the new oven was 1" wider then her old one Dustin contacted a carpenter he works with to come over and prep the counter area to fit the new oven. Kept me informed on day of install as to his arrival time. Arrived, installed new oven, leveled it and stayed to show my Mother-In-Law its use and to make sure she was satisfied. Both visits totaled $265.00! Great price, Great service, will make sure my Mother-In-Law uses them again. Highly recommend
Mary-Jo D.
Jul 2018
Very good ; very professional
David C.
Jul 2018
Great job. Very responsive. Although parts had to be ordered, Justin kept me updated daily. Great service!!
Helen G.
Jul 2018
I liked how Jeff (owner) had me take a photo of the situation to figure out what needed to be replaced/fixed to save time and ensure he had the right equipment necessary to do the job. He was great at communicating with me as to his arrival time and did a fantastic job in replacing my kitchen sink faucet. I would definitely use him again!
Mary F.
Jun 2018
A total professional! Would definitely hire him again.
Jeremy W.
Jan 2018
Jeff is personable and professional. He is a problem solver in addition to being a skilled plumber. He charged me by the hour, and his final invoice reflected less time/cost than initially estimated.
John O.
Aug 2017
I called Jeff and got the answering service. I left a message and received a call back in short order. I explained the leaking facet and the other work I needed done. He said that he was booked for the day and would call me in the evening which he did. We set up an appointment for two days later. Jeff was very friendly and efficient and easy to talk to. He thought I looked familiar & It turns out we go to the same gym. I highly recommend his services and certainly use him in the future.
Ross H.
Jun 2017
arrived promptly, fixed everything quickly, explained a few things about the plumbing
George G.
May 2017
He did an excellent job would recommend him to do any plumbing job
Jennifer S.
Mar 2017
It is wonderful to know there are still trustworthy and ethical service providers around, JT Dustin is for sure one of them. The work which was done was great, I was updated and involved every step of the way to avoid any surprises that came up. I very much appreciate the constant communication on the progress/availability. I am extremely lucky to have found my forever plumbing and heating provider in JT Dustin.
Liza C.
Nov 2016
We had tried to fix the problem ourselves, called Moen 4-5 times and had them send parts but it was totally beyond our level of expertise. Jeff, owner of J.T. Dustin Plumbing and Heating was very professional, personable and explained the problem and made sure we were aware of the pro's and con's before beginning the project. We are very happy to have met Jeff and will call him in the future if we need a plumbing expert. We would gladly recommend J.T.Dustin. Thanks, Jeff
Linda M.
Sep 2016
It went fantastic
John C.
Sep 2016
very well, great job!
Moseley T.
Sep 2016
I was so extremely pleased to have a VERY prompt return call and a visit to the house within a few hours. The work needed to be done was examined, explanations were given and a estimated cost and time frame. Since it was not an emergency I received an email offering 2 dates and times within a week to have the work done. As stated the appointment was kept, work done efficiently and extremely neatly. I could not be more impressed, happy and satisfied with the work and price.
Bob H.
Sep 2016
I could not have asked for more. Jeff came in hooked up the sink but then noticed that the drain plumbing had been previously installed at the wrong angle. This could cause the water to drain poorly. He explained what was happening and fixed that issue. We also asked if he could change out the bathroom sink shutoff valves. This we asked after we had set everything up for the kitchen. He came fully prepared for that job also. Jeff explains everything and I am not very handy so he makes it so I totally understand. He also found an issue with the main water shutoff. THe town Water Dept Supt came by and agreed, so that will be our next job. He is very professional and I have to say as reliable as you can get. I only wish we had found Jeff years ago. He is now our family plumber.
LeeAnn L.
Jun 2016
Jeff did a great job. We hired another plumber initially, but he couldnt finish the job in over a month. Jeff came in, assessed the work completed thus far and corrected the mistakes from the other plumber. All in all, he re-did the plumbing, connected our gas stove, added new toilets, and made sure it all passed inspection. He kept us in the loop the entire time and gave some great suggestions/ideas for future items. I pass his name along any time a get a chance!
Richard C.
May 2016
The leaking shutoff valves just needed to be tightened in order to stop the leaking. I appreciate the fact that this was the first thing he tried to resolve the dripping rather than pulling the valves apart and start replacing parts which didn't need to be replaced. He certainly could have done that and I would have been none the wiser. He changed the lever assembly in the tub in about 2 minutes and now I don't have to hold the lever down in order for the drain to work. I would absolutely recommend Jeff to others.
Licensing
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FAQ
JT Dustin Plumbing & Heating is currently rated 4.9 overall out of 5.
Yes, JT Dustin Plumbing & Heating offers free project estimates.
No, JT Dustin Plumbing & Heating does not offer eco-friendly accreditations.
No, JT Dustin Plumbing & Heating does not offer a senior discount.
No, JT Dustin Plumbing & Heating does not offer emergency services.
No, JT Dustin Plumbing & Heating does not offer warranties.