The Toy Wash

Well done but expensive. I had to wait longer than expected.

unknown

On June 11, 2015, I spent $295 on the Diamond detail package, which is Toy Wash's top-of-the-line package, and a remote car starter for my wife's Acura MDX. The car was relatively clean to begin with, so my hope was for great leather conditioning, deep carpet vacuum & cleaning, dust removal from the small spaces and an exterior that looked showroom ready.
I dropped the car off at 8:00 a.m. and was told it would be ready around 4:00. I called around 3:00 to confirm it would be ready and I was told it was all set.  During the walk-through, I was surprised to find small debris on the front passenger seat, almost as if a vacuum filter exploded and they left some of the debris on the seat. Then I discovered the driver seat carpet was not vacuumed  thoroughly.  It appears they only had a large head attachment to their vacuum cleaner and couldn't get into the curves, corners or edges.  I could have done this same incomplete job myself with a hand-held vacuum in under 15 minutes.
Jeff, the manager, apologized and said he'd take care of it if I waited a few more minutes.  Fine.
Jeff pulled the car around a second time so I could I complete my inspection. Quickly I found that the carpets in the cargo area and the front passenger seat were not vacuumed thoroughly either.  Then I found there were stains on the plastic edge of the back seat that I could smudge with my thumb, so clearly that had not been cleaned.  This was a worrying lack of attention to detail.
I walked back into the office said, "I'm not sure why I spent any money in this place, let alone nearly $300 for a wash."  Jeff and one of his workers came out and I pointed out the additional problems.  To his credit, Jeff admitted that the worker who cleaned my MDX didn't do satisfactory work.
I would have preferred he discovered this before he told me the car was ready, and before I drove the 45 minutes to pick it up.  I mean, where is the quality control?  Jeff had three chances to inspect the car: 1.) before he told me it was ready for pick up, 2.) before he pulled it around for me the first time, and 3.) before he pulled it around for me the second time.
Jeff eventually took ownership of the problem and said he'd redo the work himself that night and deliver the car back to my house (45 minute drive).  True to his word, he spent several hours fixing the sloppy work and got it back to me at 10:15 p.m., and swapped it out for the rental car they had arranged for me that day.
That's another thing -- they advertise that they have a "luxury car loaner" if you buy the Gold or Diamond package.  I confirmed with them during the initial reservation 3 weeks ago, then a day before the appointment that they would have this loaner car.  They
confirmed both times it was available.  Turns out it wasn't, so one of the Toy workers had to drove me 15 minutes to rent a car at Enterprise (on their dime).  I learned when I gave my name to the Enterprise guy, that Toy Wash had made the reservation for the previous day and I was lucky they still had a car available.  Lucky for sure, because my ride had already left.
To sum it up, my wife, for whom this was a birthday present, is happy with how the car looks -- the paint looks showroom ready and the interior is clean.  However, it was a painful experience for me: high prices, unsatisfactory initial work, faulty reservations, no promised "luxury loaner car" and angst & inconvenience.  
So, I begrudgingly leave give them a C mostly for the end result, but the whole experience left me with a bad taste in my mouth.
Update: 6/25/2015
I just got a call from Enterprise Rental Car who said that Toy had not paid the bill despite them leaving messages with Toy for two weeks. Enterprise was giving me a heads up so that I could try to get them to pay it because they were about to put the charges on my card.  I just spoke with Jeff and he expressed surprise that it was not paid.  Taking a a letter grade away because this experience continues to be a thorn in my side.

unknown

I've had vehicles detailed in the past but not in this area (used to live in CA) - and for comparable prices the attention to detail has always been so much greater. In this case, for example, the Toy Wash did clean the carpet in the Audi back seat where some soda was spilled, and that looked better...but their service was to include a carpet shampoo - and they clearly only vacuumed everywhere else. In the Yukon, the cargo area was only vacuumed, and the carpet was still very dirty / stained, so I went home and used a carpet cleaner myself on the area (shampoo) - and got the carpet really clean. That is just one example. In general, whether the exterior / paint treatment, the console areas, the seats and/or carpet - I'd say they did the absolute minimum level of work on the vehicles. Both vehicles were clean...but certainly not professionally detailed.

A large dog jumped on my drivers door (To say hi) and left scratches all down my 1 yrs old Ford Edge, I was devastated. After much research I interviewed the Toy Box and showed them the damage. They agreed it was bad and suggested that I wait until their best guy was available for a this sensitive repair. I also opted for the works detailing, clay baring, wax exterior and shampoo interior. I was given a loaner vehicle which helped as I don't live near their shop. When I arrived to pick up my car it was parked outside in bright sunshine and it looked magnificent. You would never know that the door had been scratched and the car looked better than new. I was very happy with my experience and wished they were closer to me so that I could use them more often.

Toy Wash did a fantastic job. I had never used any auto detailing service on our 2008 Toyota Highlander before. You can imagine the state it was in when I brought it given we have 3 boys & I'm not the best about keeping it clean. They spent extra time shampooing everything and getting the grime out of the seats. It looked and smelled great when they were done! I also appreciated being able to use a nice loaner car for the day. I would definitely use them again.

Having just made a private purchase of a BMW X5 for my wife we decided to have it fully detailed. Despite being expensive we decided to use the toy wash based on the reviews on Angies list. The good is the nice Mercedes C300 she was given as a loaner and the wax and polish of the exterior. However the condition of the interior was far from acceptable with a significant amount of dust, dirt and dog hairs (from the previous owner) still inside the vehicle. The exterior trim does not appear to of been dressed and we now have a big scratch in the rear plastic trim that wasn't there before. Also disappointing is that the car was not available for collection at 6pm despite being there for 9 hours, resulting in us being late for an appointment. Having called the next day to express our dissatisfaction the owner personally got back to us and has agreed to take the car back in and have it taken care of, which is ok but is a further inconvenience to us. We will wait to see if it is any better the second time around. Frankly we could of gone to a place half the price and had a much better job done.

My husband dropped off my car, got a loaner for the day, and went back to pick it up at about 3pm. He said it was easy & the staff were polite.

This was my first experience with The Toy Wash, but it won't be my last.  In the past, I have done my own detailing work on the cars I've owned (includes Audi, BMW, Lexus and MB) -- starting with a clay bar cleaning and ending with several layers of paint sealant.  For me, this is usually a long full day, but I prefer it to the poor work I've seen from "professional" detailers.  I've had my current car 2 years, and I haven't been able to find the time or motivation to detail it, so I decided to give The Toy Wash a try.  These guys are running a very clean, professional shop.  You get the sense when you walk in and see the displays and comfortable waiting area that this is a serious business.I purchased the complete interior/exterior package, and my car looked spectacular when I pick it up.  And having a loaner car made this very convenient.  The only thing that would have made it better is if they had cleaned the engine bay, too.  These guys make you feel welcomed, do fantastic work, and will definitely be getting my business again.

Upon my arrival at the Toy Wash I was very skeptical at what to expect as this was my first auto detail. When I walked in I was immediately greeted by an employee and welcomed to the facility. After expressing my lack of knowledge for care care, the employee walked me out to my car where he proceeded to give me an education on what packages were offered and what each would cover. After a few moments we agreed on the diamond package. I was then given the loaner vehicle for the day.  

When I arrived back at the Toy Wash later that afternoon, I was pleasantly surprised to see my shiny car sitting out front. It was just like the first time I saw it on the lot at the dealership. It looked beautiful, the paint was shiny and smooth, the leather was cleaner then I had ever seen it, and they even got a grease stain out of the carpets!  

I plan on having a follow up detail in the winter while it is stored at their facility. I would recommend them to anyone who is looking for that new car feeling!

They were very responsive to my enquiries and very friendly and helpful. I was pleased with the result. I did find that one rear door pocket had been missed, still some waste paper there and it was sticky from some split soda. They took the car right back and attended to it right away - small oversight. I would use them again.