ARROW FENCE COMPANY
About us
Arrow Fence Company is a family owned and operated fencing business faithfully serving the Greater Metrowest communities and beyond since 1969. Due to increasing volume, we are now accommodating full installation projects only! We offer you the convenience of expert installation with our knowledgeable staff from start to finish. We stock an extensive selection of professional grade fence styles and components which assures you the highest quality materials and workmanship. From multiple design layouts to choosing the proper materials, to the actual installation - we get involved to make sure every job is done right. Contact us today to schedule a FREE ESTIMATE or visit our showroom located at 360 South Street Marlboro, MA to compare our quality and workmanship before you buy. We are fully licensed and insured.
Business highlights
Services we offer
All Types of Fencing Materials in Cedar, Arbors, Chain Link, Commercial Fence Repair, Dog Kennels, Electric Gate Operators, Estate Gates, Lantern Posts, Mailbox Posts, Ornamental Aluminum, Pergolas, Stair/ Deck Railings in Vinyl "PVC" and Traditional Wrought Iron.Specializing in Swimming Pool Fences & Custom Dog Enclosures. To schedule a free estimate please call our office at 508-485-3334., Vinyl "PVC"
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 7% | ||
| 1% | ||
| 1% | ||
| 0% |
"Thank you for the business. It was a pleasure working with you."
"Thank you for your kind words and your business. It was a pleasure working with you both. Enjoy your new fence!"
"Thank you for the business [Member Name Removed]"
"Thank you and enjoy your new fence"
"Thank you for the business [Member Name Removed]"
"Thank you for the business and it was a pleasure working with you."
"Thank you it was a pleasure working with you and your husband. Enjoy your new pool fence!"
"Thank you for the business"
After researching and getting quotes from other vendors, we decided to go with Arrow Fence based on reputation. They installed a cedar fence with gate around our back yard. While the finished product is quality work*, there was a severe lack of communication. The estimate we were provided was that the job would take 2 days. They started the job on a Monday, completing 90% of the fence. When they didn't come back on Tuesday, we were surprised and called to find out when we could expect them back. We received a call the next day saying that all gates are custom-built and they hoped to finish the job by Friday. The extra timeframe was never provided on the quote by Arrow and never discussed with me or my husband. Cut to Friday. They did not come to the house as expected. My husband then called Arrow and was told they would not be able to complete the job until probably Sunday. Needless to say we were very unhappy. We had to reschedule plans for that weekend plus went a week when our dog couldn't be left in the yard unsupervised. Understanding that June is a busy time of year to have a fence installed, we expected the job to take some time. However, we expected it to be done in the time quoted. *The only issue we had with the finished product is the gate lock. It was very difficult to open/shut to the point that one really needed to put a lot of effort into pushing/pulling the gate open. Due to the problems we had already experienced with the vendor, my husband ended up fixing the lock.
To clarify, after my husband contacted the vendor when they said they would not be able to come out until Sunday, Arrow did make it out on Saturday to complete the job. We were very happy to have the job finished completely although we were not able to show it off until the weekend after originally planned. The fence certainly looks great.
We would not recommend this vendor.
Thank you to Arrow for your reply regarding our review. We are happy to hear you stand behind your work and honor your warranty. As a recent active member of Angie's List, these reviews and replies are quite helpful. Thanks again.
"[Member name removed], I am very sorry that you had a less than perfect experience with Arrow Fence. It is my personal goal as an owner and my company's to provide an outstanding level of customer service and satisfaction. Sometimes due to unforeseen circumstances we fall short of this commitment to excellence. l. I truly apologize for the delay and miscommunication on the custom nature of your gate and abutting fence section. During the course of a fences life it may need adjustment and I stand behind all of my work and honor my warranty, so please do not ever hesitate to call me direct if you have any further issues. My only problem with your review is the accuracy of the way things finished -up with your project.(See email thread pasted below). I did respond to your husband about both of your concerns, as well as your party plans and your frustrations with the delay in completing your project.I immediately had a crew scheduled and there for the next day, Saturday at 730 AM. We then finished the job prior to your guests arrival and made things right 100%. The Last words from your husband where that of satisfaction and thanks. Although I am disappointed by your review , It is nice to know how people really feel after the project is complete and the dust has settled months later. I thank you for this insight and will do a better job communicating delays to my customers in the future. Sincerely, Jake Sullivan Owner Arrow Fence Co. Inc Email Thread My pleasure thank you for the business Sent from my iPhone On Jun 13, 2015, at 10:28 AM, [Member name removed] <[Member email removed]> wrote: Jake I just want to thank you guys for a great job, the fence looks great! I know you guys are crazy busy right now so it was really nice of you to get your team out here! My wife is sooo happy now she can show off our yard! Thanks again The [Member name removed]s Sent from my iPhone On Jun 12, 2015, at 10:26 AM, Jake Sullivan wrote: Blank email [Member name removed] Jake Sent from my iPhone On Jun 12, 2015, at 10:09 AM, [Member name removed] <[Member email removed]> wrote: Sent from my iPhone On Jun 12, 2015, at 10:07 AM, Jake Sullivan wrote: Mr. [Member name removed], I apologize that it's taking longer than anticipated to fabricate and install your custom gate and wall section. I also have no excuse for my miscommunication with you and your wife. I will do everything in my power to get this done today or first thing in the AM and have this completed for your guests arrival. Jake Sent from my iPhone On Jun 12, 2015, at 9:36 AM, [Member name removed] <[Member email removed]> wrote: Good morning jake. I have to say I'm a little frustrated by how long the job is taking when u had told me it would take a day or a day and a half . We are spending a lot of money on this and would have hoped on better communication regarding when the job would be complete.your team left our house Monday not telling us anything on when the job would be done or when they would be back, my wife had to call to get the information on what was happening. Then you told my wife that it would be done today so we invited people over Saturday for a cook out and now it's going to be Sunday that the job is going to be done. It's just frustrating that it's going to be nearly a week from the start of the job and all the work was done on the first day so we were left with a fence missing sections and no gate. Thanks for the update [Member name removed] Sent from my iPhone On Jun 12, 2015, at 7:03 AM, Jake Sullivan wrote: Good morning, My crew will be out Sunday to hang your gate and custom section next to gate and nail off some sections. TY Jake Jake Sullivan Arrow Fence Company Phone: 508-485-3334 Fax: 508-460-3869 [email protected]"
Licensing
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