Marblehead Movers

Do not use this company. I had Marblehead movers hoist a single couch to my 3rd floor apartment. I provided this company with every spec on the couch and every single detail including pictures. Not a single thing changed about the plan. They gave me estimate for 10 hours labor and a hoisting charge and some other charges. While the hoist went smoothly, the charges did not. Marblehead movers arrived at my apartment at 745am and left at 930am yet they up charged me an extra 200$. 200$! For a single couch! After charging me for 10 hours of labor while only being here for less than 3. Even if they needed to wrap the couch and travel they are located 22 min from my residence. I would never hire this company again EVER.

They were excellent . On time, careful and gentle to my property. Quick

They were great. They were there on time and came in under budget. Very nice and professional.

The estimate was grossely inaccurate. Furniture damaged, brand new carpets ruined, missing belongings. I sent my concerns to the owner and never heard back. We wanted to hire local and it backfired.

I began by talking with Liam on the phone and he was very flexible and willing to come out to see the house and give a quote.  We walked through the entire house together.  During that time, he mentioned that we did not have a lot of things.  We had just moved 2 years prior and had de-cluttered a lot.  I pointed out that the bed was Boston Interiors and that it was probably complicated to take apart and put together.  His response what that they do it all the time.  I also mentioned that a few pieces of furniture would need to be hoisted out the window (very common in Marblehead).  He responded again with a no problem answer.  He told me that a colleague of his would be in touch to e-mail us a quote. 

The quote included 5 people for 2 hours to load the truck and 3 people for 2 hours to unload.  The quote did not include stopping at a storage facility about 5 minutes away.  When I confirmed that we wanted to go ahead with the work, I mentioned that knowing the hourly rate, I could guestimate how much more that would cost and I didn't need an updated quote.  The hoisting was not included, but I didn't think anything of it seeing as they were a Marblehead company, I figured that it was just included in the cost.  The quoted cost was 1,300.

The day before we had scheduled to move, there is a knock at the door and they had sent 5 guys to move us on the wrong day.  Not a big deal, scheduling mistakes happen.  I confirmed that they would be back the next day and they left.  The person who was the "manager" came to the house the next morning on time as we agreed.  He looked around at all of the boxes which were all clearly labeled and everything going to storage was separated into specific locations and labeled with a florescent sticker.  5 people showed up eventually and began moving everything outside and into the truck. 

The manager kept saying how he wished that he had done the quote.  We would need an additional truck.  Liam showed up an hour later and said that he was not aware that pieces needed to be hoisted.  He also stated that he didn't know we had that much stuff and he thought the majority of it was going to storage (about 1/4 was going).  I reminded him that we went through the house together and he suggested the size storage unit that I should get.  He didn't seem to remember anything about our prior conversation.

As the house was being moved out, everything was gong haphazardly into the trucks.  I mentioned that something was going into storage and the woman replied that everything was just going in the truck for now and it would get sorted out when we got to our destination.  This seems a waste of time to me since everything had to be taken out of the truck when we got to the house and then put back in if it was going to storage.  It took 5 people 4 1/2 hours to put everything in the truck.  I thought that was high, especially when considering that my husband and myself were helping to put things out the door since we noticed we were moving so slowly.

We moved an hour and a half away.  It took the truck three and a half hours to get here.  I know that they took a lunch break and trucks are slower, but this seemed like a lot to me.  Once they arrived, they did what they were supposed to do, moved in.  They; however; moved all of the boxes in first.  When they brought furniture up and asked where it should go, most of the time it was where the boxes were.  Another waste of time.  After an hour or two, when furniture was being put together, three of them and myself went to the storage facility.  I helped them to get everything in and it took us about an hour. There was no organization to how everything went up.  I followed their lead since they had done this before.  The storage area is a mess.  Things are not stacked as they should be.  One person was working on unloading the dolly, two people were loading dollies and I was pushing them back and forth.  I did not see the unit until it was all done.

At the end of the night, about 9pm, they gave us the price.  It was $2,800.  That was $1,500 more than the quote.  I understand that they charge by the hour because it is hard to predict how long something might really take, but more than double the quote? We were obviously upset, but said that we would like to talk with Liam in the morning.  We wrote a detailed e-mail explaining why we were upset.  We received an e-mail back from the manager stating that he was not negotiating and if we didn't pay, he would litigate (we never said we wouldn't pay, just asked him to honor his quote and included what we were willing to pay in addition to the quote).  At that point, I wanted everything in writing so I didn't answer phone calls.  I wasn't sure exactly how I wanted to proceed. 

At this point, I had noticed that two of the drawer tracks on my bedroom furniture were bent (they didn't put the drawers back into our dressers), so the drawers wouldn't go in and we found some random screws...two of those screws belonged to my son's crib.  I was not happy.  We ended up getting some text messages and phone messages (one of them apologizing for the other manager's behavior...good...and saying that he might be fired...none of my business) and eventually we settled on $2,400.

Had the quote been accurate, we wouldn't have blinked at paying this price.  Unfortunately, it turned out poorly for us.  I really dislike writing bad reviews, but I had to share the story to make others aware of how this company operates.