| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 0% |
"Dear [Member Name Removed], I hope you will accept my apology for the unsatisfactory service you received from my company. Unfortunately I was away the day my crew arrived at your house and I did not write down what equipment they would need t make the repair at your house. If you wish to contact us I would be more than happy to make the repair and discount the work to make up for our mistake. Sincerely, Scott Milne"
He drained the lines of our heating system, repaired the broken pipe and then re-filled the heating system and got the boiler going again only to realize there was a second leak further up the line on the same pipe. So he drained the system a second time, repaired the second leak and again re-filled the system and got the boiler up and running.
Scott was at the house approximately 1.5 hours, worked quickly and didn't beat us up on the price. Will definitely be using him again.
We had a pipe connection in our basement spring a leak several months ago, and spray hot water all over our basement. The plumber we called at the time (a different plumber) essentially just patched it. Four months later, it sprung a new leak...BUT I had just joined Angie's List!
I first tried the plumber we used previously...but I didn't hear back quickly...so I went looking on Angie's List and found Milne Plumbing. I called their line, which gave instructions on paging Scott for an emergency. I called the page line, and less than a minute later Scott Milne called me back. We are only one town away, and he was able to arrive only half an hour later. Scott was professional and clearly knew what he was doing. Half an hour after he arrived, the leak was fixed. The work was done cleanly and expertly.
We asked him back to pro-actively fix some other potential trouble spots. Due to weather and work constraints we had to reschedule a couple of times, but nothing ever got mixed up or misplaced in communication (as so often happens). For the second visit, Scott's employee was also 100% on time, and completed the work efficiently and well.
It looks like we finally found a good plumber.
Last fall I found a leak at our sewer line. I called Milne at 9am and explained what was happening. Scott was at our house within a half hour. He got on his phone and called two additional contractors (Dash Drains - clean pipe out & Jeffery's Creek - excavation work. Both were excellent as well). Everything was fix, cleaned and running again within 6 hours.
All of our experiences with Milne have been on time, reasonably priced with top-quality results! They are friendly (especially with the kids), professional and knowledgeable.
I highly recommend them.