Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Fireplace Guys LLC
Chimney or Fireplace Service, Brick or Stone Fireplace Installation, Brick or Stone Fireplace Repair,
About us
WE ARE CURRENTLY ONLY OFFERING GAS FIREPALCE SERVICE AND REPAIRS IF YOU WOULD LIKE TO BOOK AN APPOINTMENT PLEASE GIVE THE OFFICE A CALL AS WE ARE UNABLE TO CHECK THIS SITE ON A CONSISTENT BASIS 617-455-5086
Business highlights
19 years of experience
Services we offer
We are currently providing only Gas Fireplace Service and Repairs. We are booked for the season for all other work.
Accepted Payment Methods
- CreditCard
Reviews
4.970 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 9% | ||
| 0% | ||
| 1% | ||
| 0% |
Showing 1-25 of 70 reviews
Mike R.
Mar 2022
Although I had to wait several months for a callback (all calls go straight to voicemail), they arrived on time and were very professional and fixed the problem with the gas fireplace ignition quickly.
Timothy B.
Mar 2022
A short time after I contacted them they reached out to me to set up a service call. I had provided them the information on the fireplace mfg type before they came. The service person diagnosed and fixed the unit during the visit. He also cleaned the fireplace unit. I am happy with the work. This would be a five star review but it was a bit expensive. $295 for the visit and an additional $200+ for the parts and service work. There was no invoice. We paid premium for getting this back up and running quickly and they delivered on this.
George V.
Nov 2021
The Fireplace Guy technician was outstanding: punctual, very thorough, efficient, polite, and competent; a great experience. I highly recommend this company to maintain your gas fireplace.
Jasim K.
Mar 2021
Prompt, professional, but very pricey
Sadie N.
Nov 2020
Looks and works great again. I did not get a bill of sale listing the work and parts replaced. Every penny counts at tax time :) Excellent repair technician, he even carries kitty treats! Thank you!
Response from The Fireplace Guys LLC
"Thank you very much we appreciate it. Unfortunately our tech wasn't given an email address to send the receipt to. We asked a member of the office to snail mail one to you and he unfortunately passed away before he was able to send anything out. I am working on finishing his open tasks and will be sure to send one out to you asap. Any questions please give us a shout. Enjoy your New Years."
Mike I.
Oct 2020
? He did good job
Shoham B.
Jul 2020
The Fireplace Guys were excellent. Showed up on time, ensured proper safety protocol (shoes off, mask on), and performed maintenance well and quickly.
Laurie O.
Feb 2020
Derek was prompt, knowledgeable and did a great, thorough repair of our gas fireplace. He was polite and friendly also.
Response from The Fireplace Guys LLC
"Thank you very much, we truly appreciate it. Was great meeting you folks as well as the puppy."
Pat T.
Dec 2019
Office called to confirm service appointment. Technicians arrived on time and did a thorough job, answering all of our questions. They cleaned up after themselves. The price was very reasonable.
Response from The Fireplace Guys LLC
"Thank you very much for your kind words, unfortunately I believe you have the wrong company cuz we do not offer that service this time of year, you do not have any record of doing service at your house, and we definitely do not go to Lunenburg as we are located in Malden. And we don't charge $140 either"
PATRICIA G.
Feb 2019
it took a long time to get an appointment but they came on time, were friendly and knowledgeable and explained everything, fixed everything. perfect. pretty expensive but worth it.
Response from The Fireplace Guys LLC
"Thank you very much for your kind words. Hope you are staying nice and warm this winter."
John C.
Jan 2019
I got quotes from three companies. Derek's was the middle quote but he was the only one that actually took the time to explain everything to me and he figured out how we could get an even larger insert in the fireplace where one other company told me they couldn't make it any larger and the third company said he could only replace it with what was already there. Derek showed up on time and the fireplace works great. He also added the brick backer kit and a blower with a remote. I did have an issue with the fireplace after installation where it kept making a loud pinging noise. Derek came back and swapped the entire unit out and re-did the tile surround with any complaints. His team also made sure to clean up after each day. Overall it looks great and I'm going to have Derek add another fireplace shortly.
C P.
Nov 2018
Fantastic work. They were very professional, respectful, and efficient. Great work!
Response from The Fireplace Guys LLC
"Thank you so much, it was a pleasure serving you and your fireplace."
Brian H.
Nov 2018
Started a little slow, but this is their busy time of year - once it got going, it went very fast. Derek and his crew were very courteous and professional. I have had numerous people work on the fireplace and chimney over 40 years and none of them were as good as The Fireplace Guys. They laid down tarps not just in front of the fireplace, but all the way to the door! The sweep they performed before installing the fireplace was the best ever. Cost listed does not include the electrician and the plumber whom I paid myself.
Response from The Fireplace Guys LLC
"Thank you very much for the kind w9. We truly hope you your wife enjoy the new fireplace."
Terri B.
Nov 2018
Great! This is the second time we have used this service. Derrick is incredibly thorough and clean. We appreciate his fine service!
John M.
Nov 2018
Excellent. The service was thorough, done on time, and reasonably priced.
Response from The Fireplace Guys LLC
"We greatly appreciate your business and review. The Fireplace Guys LLC"
Tom P.
Nov 2018
Very well; contractor called when he said they would, showed up at specified time, did the work quickly and well. Would definitely use them again.
Response from The Fireplace Guys LLC
"Thank you very much for your kind words. We greatly appreciate it."
AKILA W.
Aug 2018
An excellent experience. Everything was handles so professionally - the initial call was returned, the first site visit done in the window promised, I was given the options to fix the problem, the price was reasonable, the follow up was even quicker than promised and the removal and installation done with competence and professionalism. I wish all my home improvement interactions were with companies of this caliber. You will not regret hiring Derek and the Fireplace Guys LLC.
Michael M.
Aug 2018
Excellent. Very professional and responsive. Did not have the part to fix the ignition system. Ordered part and then called me up to schedule follow up service.
Elizabeth C.
Jun 2018
Derek was on time, took off his boots and placed drop-cloths by fireplace. He meticulously took off the glass, dismantled the whole system and made the 20 year plus gas fireplace look new! He replaced the pilot light which was no surprise to us. He also recommended a remote controlled thermostat which we needed. This is our primary heat source in the winter and the room would become too hot so it was a constant battle of opening a door and the room got too cold or having to add and then remove layers of clothes multiple times. I cannot rave enough about this company.
Response from The Fireplace Guys LLC
"Thank you very much for your kind words. It was a pleasure meeting you guys and your lovely dog. Look forward to working with you again in the future."
BERNARD B.
May 2018
Completed job met all expectations, particularly in ease of operation and appearance.
Response from The Fireplace Guys LLC
"Glad to hear you folks are happy. Fireplace weather will be here soon enough. Any questions please don't hesitate to call us. Thanks again."
Michael S.
Apr 2018
These guys were excellent. I would recommend them to anyone. They were on-time, did exactly what they said they would do, picked-up everything.
David G.
Apr 2018
Derek was great. Very fairly priced, showed up on time, did quality work, cleaned up afterwards and was very thorough. The fireplace has never looked so good. Would definitely use them again.
Paul R.
Feb 2018
Originally was going to change regulator valve, as it would not work consistently on first visit, but they got shipped wrong part. As a last try, Doug cleaned existing part, worked with it and got it going after some effort. So far, so good. New part was returned. Thank you Doug for making the effort..
DIANE R.
Jan 2018
A few years ago we bought a house with a small gas wall fireplace. We wanted to have it serviced to make sure it was in good working order. They charged $250 to come out and take it all apart and clean and adjust it. When they put it back together it looked better than before. We also bought a remote start, so now we have a remote control and I can turn the fire on and off from across the room, which is super handy if I have a sleeping cat on my lap. :)
Susan V.
Jan 2018
Very well. Fireplace is like new again.
Response from The Fireplace Guys LLC
"Thank you very much, we greatly appreciate your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Fireplace Guys LLC is currently rated 4.9 overall out of 5.
The Fireplace Guys LLC accepts the following forms of payment: CreditCard
No, The Fireplace Guys LLC does not offer free project estimates.
No, The Fireplace Guys LLC does not offer eco-friendly accreditations.
No, The Fireplace Guys LLC does not offer a senior discount.
No, The Fireplace Guys LLC does not offer emergency services.
No, The Fireplace Guys LLC does not offer warranties.