NFO NEW FURNITURE OUTLET

Description of Work: I BOUGHT A RECLINER AT THE STORE. I WAS TOLD IT WOULD BE DELIVERED SATURDAY BETWEEN 4 AND 6 P.M. I WAS HOME FROM 3:15 TO 6:15. NO DELIVERY WAS MADE. I CALLED THE STORE MONDAY, WILLING TO SAY THAT IT WAS JUST A MIXUP ON MY PART OR THEIRS, BUT THE OWNER TOLD ME I WAS THE ONE AT FAULT AND THAT HIS DELIVERY MEN ARE ALWAYS RIGHT. HE THEN SAID HE WOULD HAVE TO CHARGE ME A SECOND DELIVERY CHARGE. I TOLD HIM I WAS HOME, THAT I WOULD NOT PAY ANOTHER DELIVERY CHARGE AND THAT I WOULD NOT BUY ANYTHING ELSE AT HIS STORE AGAIN. THE CHAIR WAS DELIVERED MONDAY. I DID NOT RECEIVE AN APOLOGY FROM THE OWNER BUT THE MAN WHO DELIVERED THE CHAIR ON MONDAY DID APOLOGIZE, EVEN THOUGH HE HAD NOTHING TO DO WITH THIS DISPUTE, WHICH WAS KIND OF HIM.