KELLEY HEATING SERVICE INC.

I have no problem with them if it's an emergency. If it's an emergency, he comes out. He's there within two hours. I have been using them for over ten years now. I would give an A on responsiveness, cleanup and price wise. I would give them A aross the board. They really call you back if you have a problem to see if there's anything. The responsiveness is immediate. That works very well.

As usual company responded immediately, work was excellent and everything completed perfectly. I have used this same company for almost 25 years. They have seen me through keeping an old oil burner alive too long to the installation of a new one. When you have an emergency they respond ASAP. In the winter, calls are prioritized and I have even had Sat calls as well. Paul and his employees know their stuff and will explain anything that needs to be done so you will understand. Prices are very reasonable compared to other companies.

Paul Kelley (the owner) inspected my a/c compressor and immediately determined the unit was out of Freon and insisted the correct repair process was to refill it with Freon. I was with him while he attempted to diagnose and repair the system and questioned why he wouldn't identify and repair the leak and then refill it, given it's blowing warm vs. luke warm air? Again, he insisted this was the proper way to repair the problem. After he filled it, he mentioned he'd come back to add a sealer, as an added measure. I asked how this makes sense?...If there's a leak, wouldn't the Freon leak out before he returned?...He says, no, it will be fine. Paul came back the next day, added sealer and within 24 hrs the system was blowing warm air. I should also note, the system never brought the home to the selected temp after running 24 hrs - with or without the sealer. Paul returned to my home to inspect the system, noted the system was out of Freon and commented that he needed to return (with a second person) to run a test to identify the leak. Given he made the effort to come back and seemed sincere in his commitment to return, I made payment on my balance/the sealer job that I owed him. My gut did not feel good about this, and I was right. After the second payment was made he left a couple phone mails promising to return but it never happened. I made one final attempt, to get him to come back, calling him and leaving a message. I specifically requested a DATE and TIME that he'd be back to follow-up (I work from home, so, I'm available Mon - Fri, he was aware of this) and if I did not answer to leave a message...a week later no call back. I then sent him a registered letter requesting a full refund - given it's now two months later, I'm out $400+, my a/c does not work and I don't even know what's wrong with it? Ten days after I leave him my phone message he returns my call leaving me a message - mentioning he received my letter (it clearly sparked his response) and he says to check my receipt which when signed, states that I agreed to all services and charges and that he was done with the job. Following that exchange it was clear he wasn't coming back so I hired a different contractor to inspect my system. This contractor noted the system was out of Freon and he performed a pressure test to identify the leak, as Paul should have. This contractor charged me $130 (versus Paul's charge of $420) and determined the system would not hold Freon because of multiple micro fractures/leaks. He also noted Paul should have never filled the system as he did. I made an effort to share this info with Kelley Heating but they continued to deflect the issue - refusing my correspondence, making up numerous excuses for not providing proper service or returning as Paul promised. Among the excuses...they claimed they couldn't reach me to come back, I work from home, in the same town he resides in - enough said. They also claimed to have fixed the initial issue and that this had to be a new problem. How would they know it's a new leak/issue, when they never identified the leak to begin with?...They were clearly looking to deflect the issue/blame and not take ownership. I should note, I have ALL of this in writing. At the very least, a respectable company would make an effort to resolve an issue like this...come back, inspect the system as promised, etc...They never came close to wanting to resolve the issue, it was clear, they just wanted to keep my money. This company either ripped me off or Paul is completely clueless in his ability to diagnose and repair an a/c unit. I'll let you be the judge, but given he has 30+ yrs in this business I think we know the answer.
I should also note, some warning signs that I noticed after contracting with them...1) They screen all calls via an answering service - which makes it easy for them to ignore you after they cash your check. 2) Paul's cell comes up as private line. You would think a person in this business would want you to know he's calling <right>? 3) His business address is a PO box - no physical location. 4) His work order is a 3x5" receipt with a couple words scribbled on it. The other contractor I hired wrote-up a complete report, has an actual office and cell (you can call) and they answer their own phones.
Also, here are a few tips, IF you do business with him DON'T sign the receipt, he WILL hold this against you (as noted above) - saying you agreed to the charges and services. Also note, they charge for estimates (on new installations), are not bonded, and are clearly not eco friendly as noted on Angies list and via the fact that they recharge a/c units without identifying or repairing leaks first, causing Freon to leak into the atmosphere. 
I have to say, I've built a number of homes in my lifetime, dealt with numerous contractors and I've never experienced ANYTHING like Kelley Heating Service. I'm posting this with the hope that I can save someone from becoming their next victim.

We gave Paul a call to come take a look at our furnace which would not turn on.   He was able to fit us in on a chilly Saturday morning.  He got right to work and had the heat up an d running in no time at all.  He also gave us a good overview of our system which we really needed since we are new homeowners.  We will definitely call Paul if we ever need furnace help again.

Paul was responsive and reliable from the beginning.  He discovered an asbestos jacket on the old boiler as they were about to dismantle it but he helped us get the asbestos removal arranged, and then came back promptly to remove the old boiler once that was done.  He was always professional and made sure to clean up thoroughly after the job was done.  He also fixed a small kitchen heater that another contractor had installed - incorrectly - and got it working.  He clearly takes pride in his work and wants to make sure things are done correctly the first time.  We were impressed enough that we plan to call him in the spring to discuss installing a central air system in our house!

Paul Kelley has been keeping our oil burner tuned up and running since we bought the house 10 years ago.  It is a very old furnace and we are not looking forward to the day when we have to replace it.  Like many older New England homes, ours has steam heat and this seems to be a bit more complex that other heating systems.  Paul has helped us balance the heat in all the rooms and has kept the old machine running.  He does a great job and is exceedingly knowledgeable about older heating systems.

Outstanding service. First came across this company when they came out on Christmas Eve and fixed the burner. Had several people try to fix it prior to this and all failed. Within minutes of showing up Paul Kelley knew exactly what the problem was.  Fixed the burner and never charged any additional money for the holiday service.  Since then, I have used them exclusively.  Have recommended them to countless people and they all love Paul.  Reasonable prices, extremely knowledgeable, and shows up on time always.  Would never use anyone else.  Highly recommend this company.