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Waldman Plumbing & Heating Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
9 Employees. Master License #12964. Additional phones - (781) 639-3518, (978) 741-1737.
Business highlights
Emergency services offered
109 years of experience
Services we offer
Bathroom & Kitchen Remodels, Carbon Monoxide Inspection, Heating, High-Efficiency Heating Systems, Hot Water, Installations, Repairs Plumbing, Steam, Water Filtration
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.418 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 39% | ||
| 11% | ||
| 0% | ||
| 0% |
Showing 1-18 of 18 reviews
Christer B.
May 2017
Needed two visits to actually determine what was wrong, but in the end the problem was solved. Asked for an estimate on new furnace but never got one.
John W.
Mar 2016
They did a great job and were fast.
Jason S.
Feb 2016
They did a very good job and everything was done professionally and quickly.
My biggest complaint is the cost. After doing a lot of research I later found that I could have had the same quality work done at a fraction of the price. Their labor rates (and I could be wrong on this, as they don't appear to itemize their invoices.) have got to be in excess of $250+ for labor. Also I am fairly certain that the materials were marked up as well.
I found three other plumbers that had labor rates between $75.00 - $100.00 per hour and they (along with 5 other plumbers) all validated my concerns over the labor prices of Waldman. It's sad that this is the case, because I really did like Waldman's work. I just can't afford to pay those prices on my already limited salary.
My biggest complaint is the cost. After doing a lot of research I later found that I could have had the same quality work done at a fraction of the price. Their labor rates (and I could be wrong on this, as they don't appear to itemize their invoices.) have got to be in excess of $250+ for labor. Also I am fairly certain that the materials were marked up as well.
I found three other plumbers that had labor rates between $75.00 - $100.00 per hour and they (along with 5 other plumbers) all validated my concerns over the labor prices of Waldman. It's sad that this is the case, because I really did like Waldman's work. I just can't afford to pay those prices on my already limited salary.
Response from Waldman Plumbing & Heating Inc
"Hi {Member's name removed} - Thank you for your feedback. I apologize for your experience you had with my team. I take full responsibility for this. I appreciate you praising the work we did and noticing that our work was done quickly and professionally. I will make sure I recognize the team for their performance. I have also sent you a private message and my personal contact info so that we can talk more about your concerns on our price. I'm hoping to clarify some of your assumptions about pricing- the numbers you mention aren't close to what we charge. Thanks again, Jeff Waldman Owner"
Michael J.
Oct 2014
Two men arrived on time. Immediately put shoe covers over boots to come into the house. Performed services as requested. When pleasant and efficient.
Beulah V.
Sep 2014
I found them on Angie's List and I have used them twice. They did a good job. Their price was much more reasonable then any other plumber I have had. In the past they fixed my faucet. They were on time and they were very clean. They cleaned up after themselves. They came out pretty quickly.
Gloria L.
Sep 2014
Originally I was not pleased with the service provided by this company. However, the owner, Jeff Waldman, contacted me regarding my dissatisfaction and we have since resolved issues. I had had concerns about the wording of their and quot;Ultimate Savings Cluband quot;, particularly in reference to their inclusion of the and quot;Ultimate (Plumbing and) Heating Inspection.and quot; I explained to Jeff my concerns and he said that they are going to review and clarify the contract for the Ultimate Savings Plan. I take him at his word since he has returned my check for the services rendered, indicating he is truthful about his company's interest in Customer Satisfaction. Based on this and his explanation as to how pricing was determined, I find this company to be reliable and would do business with them in the future.
The work was done professionally and thoroughly and the young men were very polite.
Response from Waldman Plumbing & Heating Inc
"Hi [Member Name Removed] , I'm so sorry for this mixup- we do have two separate inspections. One is for our members- they receive a free visual inspection with minor adjustments. The other is a full maintenance on their furnace. We should have been a lot more clear at the beginning. We will be giving you a full refund because of the miscommunication and I'm glad to personally deliver it. We try hard to keep the communication lines open- but in the future please remember that we are ALL ABOUT the customer experience and service, so if you are unhappy about ANYTHING all you need to do is pick up the phone and talk to me. Had you called me and explained the situation to me I would have refunded your money with a smile and apology. We've done business for a long time and I hope you know that you can always contact me directly or my office if you have any questions. Your check is on its way! Regards, Jeff Waldman"
Maria C.
Jul 2014
unknown
Timothy J.
Jul 2014
They've been okay. They are average priced. The quality is average.
David H.
Aug 2013
They're very punctual and professional. I just happen to think they overcharge for time spent and services rendered.
Response from Waldman Plumbing & Heating Inc
"Hi [Member name removed], Thank you for giving us some feedback- we always appreciate that. Your 'A' grades for quality, professionalism, responsiveness, & punctuality are a great compliment. As you know form using us before, this is always our main focus. Unfortunately it is difficult to deliver these things and ALSO be the cheapest price around. Those things take hard work and experience to deliver, and those come at a higher cost for us to be able to provide them. That is also why we are very UPFRONT about our pricing, as we tell you the pricing before you agree to anything. Thanks again for the nice review."
DOREEN P.
Mar 2011
New faucet for my kitchen sink. The plumber was her for over 3 hours he arrived on time and found out that it was the faucet that was causing the leak. It needed to be replace and he was going to come back but we asked if he could do the job that day so he stayed. He picked the faucet up for us and completed the job. I was happy as I did not want to have a delay in getting this repair done. I would hire them again as they arrived on time and were very professional.
SHEA R.
Jun 2010
They're a good company and I would use them again. They were prompt, did the job cleanly, and I would hire them again.
Susan R.
Nov 2009
They have done a lot for us. They have installed twin gas boilers for us. We use them for anything involving plumbing in our house.
Putnam C.
Jun 2009
Okay. Fixed the problem
Response from Waldman Plumbing & Heating Inc
"Thank you for reviewing us- unfortunately I think maybe you chose the wrong company. We never did any work for you at that address."
VICTORIA H.
Feb 2009
They are reliable and I would recommend them.
Michael L.
Dec 2007
Jeff Waldman looked at the drain and recommended freeing the clog first before modifying the drain. Two techs arrived later and snaked the drain, which now works well. I do not think that any modifications to the drain are required at this time. The techs did a good job and cleaned up after themselves.
VICTORIA H.
Aug 2007
Great! Two plumbers worked together and made sure to protect pipes going through wall studs. Spent a lot of time making sure pipes are perfectly aligned with sinks on vanity. Cleaned up after themselves nicely.
Response from Waldman Plumbing & Heating Inc
"THANK YOU FOR THE KIND WORDS! IT WAS A PLEASURE TO WORK WITH YOU ON YOUR PROJECT AND WE WILL BE THERE AT YOUR BECK AND CALL WHENEVER YOU NEED US AGAIN. REGARDS, JEFF WALDMAN"
CHRISTA B.
Mar 2007
They were very prompt in returning my calls. They showed up and were very friendly. I have had no problems with them for the past 25-30 years.
Response from Waldman Plumbing & Heating Inc
"THANKS FOR TAKING THE TIME TO WRITE ABOUT US AND FOR THE KIND WORDS. AS YOU ALREADY KNOW, IT HAS BEEN OUR PRIVILEGE TO WORK WITH YOU OVER THE LAST FEW DECADES!! HOPE WE DON'T HEAR FROM YOU TOO SOON, BUT IF WE DO WE'LL BE THERE FOR YOU. REGARDS, JEFF WALDMAN"
HOLLY G.
Oct 2006
Wald man Plumbing put our toilet where our sink had been and installed a new sink where the toilet was. In doing so, they discovered several issues left behind by previous owners. They repaired these and left us with a beautiful new bathroom. Even the plumbing inspector was impressed! They were very good about explaining the issues they discovered and why the costs were what they were.
Response from Waldman Plumbing & Heating Inc
"THANKS FOR TAKING THE TIME TO WRITE ABOUT US. AS YOU KNOW, WE LOVE WORKING IN YOUR OLD, CHARACTER-FILLED HOUSE. THE OLD PLUMBING IN THE WALLS IS PART OF THE PACKAGE, UNFORTUNATELY. WE'RE GLAD YOU'RE HAPPY WITH OUR WORK... REGARDS, JEFF WALDMAN"
Licensing
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FAQ
Waldman Plumbing & Heating Inc is currently rated 4.4 overall out of 5.
Waldman Plumbing & Heating Inc accepts the following forms of payment: CreditCard
No, Waldman Plumbing & Heating Inc does not offer free project estimates.
No, Waldman Plumbing & Heating Inc does not offer eco-friendly accreditations.
No, Waldman Plumbing & Heating Inc does not offer a senior discount.
Yes, Waldman Plumbing & Heating Inc offers emergency services.
No, Waldman Plumbing & Heating Inc does not offer warranties.