MICO FLOOR WORKS

I WAS VERY UNHAPPY WITH THIS CARPET INSTALLATION JOB. THE ROOM HAD AN OLD PIECE OF SHOE MOULDING THAT WENT TWO-THIRDS OF THE WAY AROUND THE BASEBOARD. NOT KNOWING ANY BETTER, I ASSUMED THAT THEY WOULD REMOVE THIS WITH THE CARPET. NOT ONLY DID THEY LEAVE IT IN, THEY INSTALLED THE NEW CARPET AROUND IT, CUTTING THE CARPET TO FIT AROUND THE JAGGED EDGES. THEY DIDN'T EVEN ASK ME WHAT I WANTED TO DO ABOUT THE MOULDING, AND I WAS IN ANOTHER PART OF THE HOUSE THE ENTIRE TIME (WHICH THEY KNEW). WHEN I COMPLAINED TO THE COMPANY, THE WOMAN WITH WHOM I SPOKE REFUSED TO DO ANYTHING ABOUT THE BOTCHED JOB, ARGUING (POLITELY) THAT IT IS STANDARD PRACTICE TO INSTALL A CARPET AROUND THE EXISTING CONTOURS OF THE ROOM UNLESS EXPLICITLY TOLD OTHERWISE. WHILE THIS MAY BE STANDARD PRACTICE, IT WAS NOT COMMON SENSE (OR COMMON COURTESY) IN THIS PARTICULAR SITUATION. I SHOULD HAVE HEARD AN ALARM BELL WHEN THEY DIDN'T WANT TO PROVIDE A SIGNED CONTRACT BEFORE THE JOB. ALL I HAD WAS A FAXED ESTIMATE.