Ferguson Bath, Kitchen & Lighting Gallery

The convenience of a local supply store for all your bath, kitchen, and lighting needs cannot be more helpful, especially at the recommendation of contractors. Support local business, right? For Ferguson, you would be wrong. The wife and I are doing a major reno project including adding on 2 bathrooms. We visited Ferguson a few times to pick out our fixtures, price shopped against a few big box stores, and decided to go with them on everything due to the convenience and local-ness. It was a bad decision. The sales people are perfectly nice and helpful with picking out your selections, and giving recommendations. The good experience stops there. They will promise to give you a quote "by end of the day", and you will never see the quote until you follow up with them repeatedly. Hello? I'm trying to give you money? That should be the first and most important sign that the customer service will be horrible. We ordered a bath tub, nothing fancy or customized. It arrived defective, so we called to have it exchanged. The second one came, again, defective. I understand it's not your fault, but now the plumber is on a time crunch and everyone's schedule is backed up. So we would need the third one examined, verified, and shipped out first thing in the morning the following week. "Yes, of course, me and manager are both on it!". Great. Monday arrives, nothing came. We called and called, they gave excuses after excuses why it's not here, even though they promised it was going to be. Don't go there. Find other reputable local places who will follow up with customers as they promise, instead of the customer handholding them to get everything done.

Our representative Mike couldn't read our blueprints so, rather then call the contractor, he ordered us fixtures that didn't fit into our space and we had to rearrange the whole bathroom. He also didn't understand our budget and what we were/were not supposed to get. So he ended up advising us on many things that were way out of the scope of our project. He also didn't order the shower in time so delayed construction while we waited for it to come in. The stuff we ordered is good quality and pretty.