Bergeron Floors Inc

- Very unhappy with the results. Have owned 10 homes in the past 35 years and have had the floors done in all acquired homes and this is the first instance where there has been a result like this for my wife and I.
- floors look like they were done 10 years ago versus 9 months ago
- contractor completely missed a significant issue with part of the floor that needed to be corrected at time of service. It was not done and we are dealing with the impact of that miss.
- Floors are spewing up poly and there are gaps in the floors between the floor boards.
- at several points the floor boards have warped
- I explained my concerns to the contractor on the results and the contractor has yet to correct the issues
- I asked the contractor for follow up and mitigation for correction and have yet to hear back
- Not sure we received all that we agreed to relative to all of the poly coatings committed to. 
- will need to redo the floors

Bill and his crew did an excellent job sanding our hardwood floors. Completed on time and at price quoted. A family business - very professional - impressed with the quality of their work. Bill provided helpful advice regarding maintaining floors. Highly recommended.

The floors came out great.  Bill and his team were extremely dillegent, working round the clock to get the job done under a very tight time line.  We had just bought the home and had a 10 day window to get this work completed along with some other jobs (i.e. painting, general contractor work, etc.).  Bill worked with the other providers to ensure a seamless transition from each phase of the jobs.
In the end we were very pleased with the outcome and would definitely use Bill again for any future jobs.

Bill is a great guy.  Very personable and funny.  Fortunately for the purpose of this review, he is also very professional and did a great job installing a new floor in my grandson's room in Swampscott.   This was not an easy job.  Pulling up the old rug and linoleum beneath it was more of a job than Bill had envisioned but he never said anything about needing more money than he had originally quoted.   The floor he selected matched the hallway perfectly.  One would have thought they had been installed at the same time.   He used leftover wood to install a new floor in the closet of an adjoining bedroom and didn't charge extra.
It took Bill about 2 days to respond to my initial call. Once we had connected, he showed up on time to see what the job entailed.  Once we decided to go with Bergeron Floors, the floor was installed on the promised day. .  Another floor company had responded to my call and was to come to look at the job.  That company (which gets good reviews on Angie's List)  did not show up at the appointed time to look at the job even though the owner called and said he would be there within an hour.  Never showed, never called with an explanation.  Whereas Bill was funny and on-time, his competitor was rude.
I highly recommend Bergeron Floors. 

Bill and his crew did a great job. The house was literally transformed as if new again. Competitive price to.

Excellent Customer Serivce and Quality work.

The service turned out fine, they were good.

When Bill Bergeron and his crew first arrived to refinish my floors, he first took the time to explain how the process would unfold. Everyone was always punctual, pleasant, helpful, and receptive to my questions.  My home was treated with respect, care was taken to diminish the dust factor, and all areas were cleaned up after each work session.
     Ultimately, these hard-working guys transformed my tired white oak floors into beautiful like-new condition.  They took great care in returning my furniture to each room, and then offered advice on how to care for my "new" floors.  I can't say enough good things about Bergeron Floors and wouldn't hesitate to recommend them.

d time because he was sensitive to our having to live out of a hotel while waiting for the work to be done. Highly recommend him.We had used Bergeron Flooring in our prior house so when we moved into a town house and wanted to replace the wall to wall carpeting we called them again because of our past positive experience. The afternoon of the day we closed on the townhouse, the crew showed up and worked for 6 straight days to minimize the time we had to wait to move in. Bill Bergeron acted as general contractor too getting painters and carpenters to do the complete job. They too were excellent and we have used both of them subsequently. Bill is personable, fun and thoroughly professional and he and his crew did an AMAZING job in recor

Mr. Bergeron and two assistants (one his brother-in-law) came punctually both days to install section of new flooring and then strip sand and finish entire floor in room with three coats of poly.  His team were careful in their work and courteous to my wife and myself at all times.  The result is a very handsome looking wood floor with the patch integrated so well that it completely blends into the existing wood.  I don't think the job could be improved upon.  I don't know how the cost would compare to other companies, as I did not seek competitive bids, but I would definitely include Bergeron Floors if I were soliciting bids for any future hardwood floor project we needed done.

excellent no problems

Bergeron is the best contractor I've ever worked with.  I'm 29 and have done about $50,000 worth of work to my house in the past 5 years. 

This is my first experience getting floors refinished.  I hadn't considered doing more of the floors in our house until I met Bill and saw the work in our kitchen - now I'm eager to get more of it refinished.  They are that good.  Bergeron are a breath of fresh air in the contracting world. 

Service was fast, friendly, and easy.  Bill answered his phone when he was in his own basement recovering from a flood.  He and his crew were in and out on the first day much faster than I expected and very professional the whole time.  They used good drop cloths over the doorways and an exhaust fan to keep the dust level down (though there is always some).

A few other thoughts that make Bergeron the ones to go with:

• All oil-based finishing - which is more durable
• Busy schedule (always a good sign), yet they were helpful in accommodating our relatively last minute request for the job.
• They were very responsive to my attention to detail (getting under the cabinets, up to and under the radiators, around the corners near doors, etc.
• Fast response to phone calls
• Bill was very clear about what to expect:  dust, fumes, time for the job
• Friendly guys.  I was happy to have them around my wife and 2 year old son.
• They knew a few ways to make what my GC had done with the floors even better (eg no through-nailing near a few odd corners and how to handle some of the smaller strips better).

If I had to do it again, I would have had Bergeron do MORE of the install work rather than just the finishing.

They answered all of my questions, they were prompt, did what they said they would. They cleaned up after themselves very well, which I was impressed with. I dealt with the owner, Bill, who was exception at keeping in contact with me. He was quick with the estimate, and made me feel confident about the work being done.